Return policy
Returns and Refund Policy for StopnShop.co.za stopnshop.co.za
Last updated: May 2026
At StopnShop.co.za, we strive to ensure your complete satisfaction with every purchase. This Returns and Refund Policy outlines your rights and our procedures, in line with the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African laws.
1. General Returns (Change of Mind / Unwanted Goods)
We offer a 14-day return window for most items from the date of delivery (or collection), provided:
• The item is unused, in its original condition, with all tags, labels, packaging, and accessories intact.
• The item is in a resalable condition (not worn, washed, altered, or damaged).
• You provide proof of purchase (order number or invoice).
Note: Certain items are non-returnable for hygiene, safety, or customization reasons, including:
• Underwear, swimwear, lingerie, and personal care items.
• Personalized, customized, or made-to-order products.
• Perishable goods, food, beverages, or beauty products that have been opened.
• Software, digital downloads, gift cards, or vouchers.
• Sale, clearance, or promotional items (unless defective).
If your return does not meet these criteria, we may refuse it or offer a partial refund/store credit at our discretion.
2. Defective, Damaged, or Incorrect Items
Under the CPA, you have stronger rights for faulty goods:
• Within 6 months of delivery: You may return defective or unsafe goods for a repair, replacement, or full refund (your choice, subject to reasonableness).
• Goods must be returned with proof of purchase. We may inspect or test the item to confirm the defect is not due to misuse, fair wear and tear, or accidental damage.
For damaged items upon delivery or incorrect orders, notify us within 48 hours of receipt with clear photos and details. We will arrange collection (where possible) and provide a replacement or refund at no extra cost to you.
3. Cooling-Off Period (Direct Marketing / Online Purchases)
• For purchases resulting from direct marketing or online transactions (governed by the Electronic Communications and Transactions Act), you may cancel within the applicable cooling-off period and return the goods.
• We honor the standard 14-day policy above for online purchases to provide better customer service.
4. How to Initiate a Return
1. Contact our customer service team within the allowed period via email at [support@stopnshop.co.za] or through the contact form on our website. Include your order number, reason for return, and photos if applicable.
2. Await approval and return instructions (including a Return Merchandise Authorization – RMA – number if provided).
3. Package the item securely in its original packaging.
4. Ship the return to the address provided (customers are generally responsible for return shipping costs unless the item is defective/damaged/incorrect). We recommend using a trackable service.
5. Once we receive and inspect the item, we will process your refund or exchange.
5. Refunds
• Refunds will be issued to the original payment method.
• Processing time: 5–10 business days after we receive and approve the return (longer for card refunds due to banking processes).
• We refund the purchase price. Original shipping costs are generally non-refundable unless the return is due to our error.
• A restocking fee may apply in certain cases (e.g., for non-defective returns), up to 15–20% where permitted.
Exchanges: Subject to stock availability. If the replacement is more expensive, you will pay the difference.
6. Important Notes
• Risk and title: Goods remain at your risk until returned to our possession.
• We reserve the right to refuse returns that do not comply with this policy.
• This policy does not affect your statutory rights under the CPA or other laws. In case of conflict, legal rights prevail.
• We may update this policy from time to time. The version on our website at the time of your purchase applies.
For any questions, contact us at support@stopnshop.co.za or [insert phone number].
Thank you for shopping at StopnShop.co.za! We appreciate your business and aim to make every experience positive.
Last updated: May 2026
At StopnShop.co.za, we strive to ensure your complete satisfaction with every purchase. This Returns and Refund Policy outlines your rights and our procedures, in line with the Consumer Protection Act 68 of 2008 (CPA) and other applicable South African laws.
1. General Returns (Change of Mind / Unwanted Goods)
We offer a 14-day return window for most items from the date of delivery (or collection), provided:
• The item is unused, in its original condition, with all tags, labels, packaging, and accessories intact.
• The item is in a resalable condition (not worn, washed, altered, or damaged).
• You provide proof of purchase (order number or invoice).
Note: Certain items are non-returnable for hygiene, safety, or customization reasons, including:
• Underwear, swimwear, lingerie, and personal care items.
• Personalized, customized, or made-to-order products.
• Perishable goods, food, beverages, or beauty products that have been opened.
• Software, digital downloads, gift cards, or vouchers.
• Sale, clearance, or promotional items (unless defective).
If your return does not meet these criteria, we may refuse it or offer a partial refund/store credit at our discretion.
2. Defective, Damaged, or Incorrect Items
Under the CPA, you have stronger rights for faulty goods:
• Within 6 months of delivery: You may return defective or unsafe goods for a repair, replacement, or full refund (your choice, subject to reasonableness).
• Goods must be returned with proof of purchase. We may inspect or test the item to confirm the defect is not due to misuse, fair wear and tear, or accidental damage.
For damaged items upon delivery or incorrect orders, notify us within 48 hours of receipt with clear photos and details. We will arrange collection (where possible) and provide a replacement or refund at no extra cost to you.
3. Cooling-Off Period (Direct Marketing / Online Purchases)
• For purchases resulting from direct marketing or online transactions (governed by the Electronic Communications and Transactions Act), you may cancel within the applicable cooling-off period and return the goods.
• We honor the standard 14-day policy above for online purchases to provide better customer service.
4. How to Initiate a Return
1. Contact our customer service team within the allowed period via email at [support@stopnshop.co.za] or through the contact form on our website. Include your order number, reason for return, and photos if applicable.
2. Await approval and return instructions (including a Return Merchandise Authorization – RMA – number if provided).
3. Package the item securely in its original packaging.
4. Ship the return to the address provided (customers are generally responsible for return shipping costs unless the item is defective/damaged/incorrect). We recommend using a trackable service.
5. Once we receive and inspect the item, we will process your refund or exchange.
5. Refunds
• Refunds will be issued to the original payment method.
• Processing time: 5–10 business days after we receive and approve the return (longer for card refunds due to banking processes).
• We refund the purchase price. Original shipping costs are generally non-refundable unless the return is due to our error.
• A restocking fee may apply in certain cases (e.g., for non-defective returns), up to 15–20% where permitted.
Exchanges: Subject to stock availability. If the replacement is more expensive, you will pay the difference.
6. Important Notes
• Risk and title: Goods remain at your risk until returned to our possession.
• We reserve the right to refuse returns that do not comply with this policy.
• This policy does not affect your statutory rights under the CPA or other laws. In case of conflict, legal rights prevail.
• We may update this policy from time to time. The version on our website at the time of your purchase applies.
For any questions, contact us at support@stopnshop.co.za or [insert phone number].
Thank you for shopping at StopnShop.co.za! We appreciate your business and aim to make every experience positive.