1. How can I place an order?
You can order through our online store, WhatsApp, Instagram or Facebook.
2. Where do you deliver?
We offer delivery within Monrovia. For deliveries outside Monrovia, please contact us to discuss available arrangements and delivery charges.
3. How long does delivery take?
Our estimated delivery time is within 24 hours of receiving your order. Your order may arrive sooner depending on your location and courier availability.
4. Do you offer pickup?
Yes. You can collect your order from our store opposite Invincible Park, Fish Market, Liberia. Please confirm that your order is ready before coming for pickup.
5. What payment methods do you accept?
We accept:
* MTN Mobile Money
* Orange Money
* Bank Transfer
* Cash on Delivery
6. Can I exchange an item?
Yes. Eligible items can be exchanged within 24 hours of delivery.
Items must be unused, unworn and in their original condition and packaging.
7. Do you offer refunds?
No. We do not offer cash refunds.
Eligible orders may be resolved through an exchange or store credit.
8. What if I receive the wrong or damaged item?
Please contact us within 24 hours of delivery and send clear photos or videos of the issue.
Once verified, we will arrange an exchange or store credit.
9. Can I exchange an item if I ordered the wrong one?
You may request an exchange within 24 hours of delivery, provided the item is unused, unworn and in its original condition and packaging. Applicable delivery/exchange charges may apply.
10. Which items cannot be exchanged?
We do not exchange:
* Worn earrings
* Used or worn jewellery
* Personalised/customised items
* Items damaged after delivery
* Items showing signs of wear or scratches
* Items exposed to perfume, chemicals or improper care
* Sale/clearance items, unless they were faulty or incorrectly supplied
11. How can I contact Glitz By Hele?
You can contact us through WhatsApp, Instagram, Facebook or phone.