FAQ
Frequently Asked Questions (FAQ)
FvlFiLL Company Limited
1. What is FvlFiLL Company Limited?
FvlFiLL is an online-based retail company located in Portmore, St. Catherine, Jamaica, offering a wide range of products including groceries, household items, fashion, automotive accessories, beauty products, and baby essentials. Founded in 2024, we pride ourselves on our motto: “We deliver what we sell.”
2. How do I place an order?
Orders can be placed directly through our online platform. Simply browse the categories, add items to your cart, and complete the checkout process.
3. Do you deliver?
Yes! We offer delivery services across Portmore and surrounding areas. Delivery fees and estimated delivery times will be displayed at checkout.
4. What payment methods do you accept?
We accept several convenient payment options, including:
Online bank transfers
Mobile wallet payments (e.g., Lynk, NCB Quisk, etc.)
Cash on delivery (where applicable)
Debit and Credit payments
Note: Payment must be confirmed before delivery is processed.*
5. How long does delivery take?
Standard delivery usually takes 1–3 business days, depending on your location and product availability. Same-day delivery may be available for select areas and products.
6. Can I return an item?
Yes. Returns are accepted within 3 days of delivery for defective or incorrect items. Items must be unused and in original packaging. Some exclusions apply (e.g., perishables, personal care items).
7. What if an item I want is out of stock?
If a product is unavailable, we will notify you immediately and offer a refund, replacement, or a delayed delivery option—your choice.
8. Is my information secure when shopping online?
Absolutely. We value your privacy and use secure systems to protect all customer data. We do not share or sell your personal information.
9. How can I contact FvlFiLL?
You can reach us via:
Email: fvlfilljamaica@gmail.com
Phone/WhatsApp: 8768239571
Social Media: @fvlfilljamaica
Our customer service team is available Monday to Saturday, 9AM – 6PM.
10. Do you offer bulk or wholesale orders?
Yes, we do! Please contact us directly to discuss bulk pricing, availability, and delivery options.
FvlFiLL Company Limited
1. What is FvlFiLL Company Limited?
FvlFiLL is an online-based retail company located in Portmore, St. Catherine, Jamaica, offering a wide range of products including groceries, household items, fashion, automotive accessories, beauty products, and baby essentials. Founded in 2024, we pride ourselves on our motto: “We deliver what we sell.”
2. How do I place an order?
Orders can be placed directly through our online platform. Simply browse the categories, add items to your cart, and complete the checkout process.
3. Do you deliver?
Yes! We offer delivery services across Portmore and surrounding areas. Delivery fees and estimated delivery times will be displayed at checkout.
4. What payment methods do you accept?
We accept several convenient payment options, including:
Online bank transfers
Mobile wallet payments (e.g., Lynk, NCB Quisk, etc.)
Cash on delivery (where applicable)
Debit and Credit payments
Note: Payment must be confirmed before delivery is processed.*
5. How long does delivery take?
Standard delivery usually takes 1–3 business days, depending on your location and product availability. Same-day delivery may be available for select areas and products.
6. Can I return an item?
Yes. Returns are accepted within 3 days of delivery for defective or incorrect items. Items must be unused and in original packaging. Some exclusions apply (e.g., perishables, personal care items).
7. What if an item I want is out of stock?
If a product is unavailable, we will notify you immediately and offer a refund, replacement, or a delayed delivery option—your choice.
8. Is my information secure when shopping online?
Absolutely. We value your privacy and use secure systems to protect all customer data. We do not share or sell your personal information.
9. How can I contact FvlFiLL?
You can reach us via:
Email: fvlfilljamaica@gmail.com
Phone/WhatsApp: 8768239571
Social Media: @fvlfilljamaica
Our customer service team is available Monday to Saturday, 9AM – 6PM.
10. Do you offer bulk or wholesale orders?
Yes, we do! Please contact us directly to discuss bulk pricing, availability, and delivery options.