Delivery Policy
We offer fresh flower delivery across Kuala Lumpur and Selangor, using trusted delivery partners such as Lalamove and Grab.
Every bouquet is carefully packed and secured to minimise movement and protect the flowers during transit.
Delivery Areas
Delivery availability depends on distance and location. If we're unable to fulfil delivery to your address, we'll notify you and arrange a refund of any payment collected for the unfulfilled order.
Delivery Timing
We do our best to deliver within your selected delivery window. However, unexpected delays may occur due to traffic, weather or courier availability.
We appreciate your understanding and will keep you informed of any significant delays.
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Refund Policy
At FlorCore, every bouquet is prepared with care. If something doesn't go as expected, we're here to help.
Refunds & Resolutions
All refund requests are reviewed individually, taking into account the circumstances of the order.
Where appropriate and agreed upon, we may offer store credit with no expiration date, which can be used toward a future purchase.
Depending on the circumstances, we may also provide a replacement, partial refund or full refund to the original payment method.
Order Issues
If your flowers arrive damaged, incorrect or significantly different from your confirmed order, please contact us promptly with your order details and supporting photos so our team can assist.
Nothing in this policy limits any rights or remedies available under applicable Malaysian consumer protection laws.
Our priority is to resolve concerns fairly and ensure a positive experience with FlorCore.