FlorCore | Frequently Asked QuestionsFloral studio in Taman Yarl, Kuala Lumpur, serving Bukit Jalil and surrounding areas.
Delivery and self-pickup available.
Pre-orders only. No walk-ins.
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Ordering and Contact1. How do I place an order? You can browse our bouquets and place your order directly through our online store at
https://order.florcore.com.For customised bouquets or special enquiries, contact us through WhatsApp or Instagram.
2. How early should I order? We recommend placing orders at least 2 days in advance. For lilies, we recommend ordering 1 week ahead. During peak seasons, please book as early as possible.
3. Do you accept same-day orders? Same-day orders are not guaranteed. Please contact our team to check whether an exception can be accommodated.
4. Do you accept last-minute orders during peak season? Only when production slots become available. Priority is given to confirmed orders.
5. What information do you need to confirm my order? Please provide your selected bouquet or reference photo, preferred date, delivery or pickup details, recipient information and card message.
Orders are confirmed through our online checkout.
6. Can I reserve a slot without payment? No. Production and delivery slots are secured only after successful payment.
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Delivery and Self-Pickup7. Do you offer delivery? Yes. We deliver across Kuala Lumpur and selected areas of Selangor.
8. What delivery partners do you use? We commonly use Lalamove and Grab for flower deliveries.
9. How is the delivery fee calculated? Delivery fees depend on distance, location, timing and courier availability. Applicable charges will be confirmed before payment.
10. Do you offer self-pickup? Yes. Self-pickup is available at our floral studio in Taman Yarl, Kuala Lumpur, by prior arrangement.
11. Can I walk in to buy flowers? We operate primarily through pre-orders and do not offer walk-in purchasing. Please place your order online before visiting.
12. What happens if the driver is late? Delivery delays may occur due to traffic, weather or courier availability. We will assist with coordination where possible.
13. Can you deliver at an exact time? We arrange deliveries within available time windows. Exact arrival times cannot be guaranteed.
14. What if the recipient is unavailable? We will attempt to contact the recipient or sender for further instructions. Alternative delivery arrangements may involve additional charges. Flowers will not be left unattended without appropriate instructions.
15. Can you deliver to hospitals, offices, hotels or condominiums? Yes, subject to building access and delivery restrictions. Please provide the complete address and recipient's contact information.
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Payment and Pricing16. What payment methods do you accept? Available payment methods are displayed during online checkout.
17. Are your prices fixed? Standard bouquet prices are listed in our online catalog. Customised designs may vary depending on flower selection, materials and design requirements.
18. Why are flower prices higher during festive seasons? Flower costs can increase during peak periods due to seasonal demand, supply limitations and import costs.
19. Can you work within my budget? Yes. Share your preferred budget and colour theme, and our team can advise on suitable options.
20. Do you charge extra for customisation? Additional charges may apply depending on the flowers, materials and complexity of the design.
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Product Range21. What do you specialise in? Fresh flower bouquets, tulips, roses, lilies, soap flowers, graduation bouquets, bridal arrangements, grand opening flowers and customised floral gifts.
22. Do you offer grand opening stands? Yes. Congratulatory flower stands are available for business openings and corporate celebrations.
23. Do you provide condolence flowers? Yes. Please share the venue, preferred delivery date and arrangement requirements.
24. Do you create bridal bouquets? Yes. Advance booking is recommended to allow sufficient time for flower sourcing and preparation.
25. Do you sell floral boxes? Yes. Availability depends on the current collection and flower supply.
26. Do you have bestsellers? Yes. Our bestselling bouquets and Designer's Choice arrangements are available through our online catalog.
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Flower Availability and Customisation27. Can I request specific flowers, such as tulips or hydrangeas? Yes, subject to seasonal availability and supplier stock.
28. Are roses available throughout the year? Roses are generally available year-round, although specific colours and varieties may vary.
29. Can you recreate a bouquet from a reference photo? We can use your reference as inspiration and aim to achieve a similar style and colour palette. Exact replication cannot be guaranteed.
30. Why might my bouquet look slightly different from the product photo? Fresh flowers naturally vary in size, colour and appearance. Seasonal availability may also affect the final arrangement.
31. Can I choose the wrapping style? Wrapping customisation may be available depending on materials and design requirements.
32. Can I customise the colour theme? Yes. You may request pastel, pink, red, white, nude, mixed colours or another preferred palette.
33. Can I add balloons, plush toys, cakes or chocolates? Selected gift add-ons may be available depending on stock and supplier arrangements.
34. Can I choose the number of plush toys? Available options are shown in applicable product listings. For other requests, please contact our team.
35. Is a message card included? Yes. You may provide your preferred message during checkout.
36. Can you write message cards in Chinese? Yes. We can prepare message cards in Chinese or English.
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Flower Care and After-Sales Service37. How long do fresh flowers last? Fresh cut flowers typically last approximately 3–7 days, depending on the flower variety, handling and environment. Some varieties may last longer with proper care.
38. How should I care for my bouquet? Keep flowers in a cool environment away from direct sunlight and heat. Trim the stems when appropriate, place them in clean water and refresh the water regularly.
39. Do you guarantee flower lifespan? Fresh flowers are perishable, and their lifespan varies according to environmental conditions and care. We ensure that arrangements meet our quality standards before handover.
40. What if my flowers arrive damaged? Please contact us promptly with your order details and clear photographs. Our team will review the issue and advise on an appropriate resolution.
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Order Changes, Cancellations and Refunds41. Can I change my delivery time or address after confirmation? Changes may be accommodated if requested sufficiently early and if delivery arrangements allow. Additional charges may apply.
42. Can I cancel my order after payment? Cancellation requests are reviewed based on the order's preparation status, flower procurement and other commitments already made.
43. Do you offer refunds? Refund requests are assessed individually. Depending on the circumstances, we may offer store credit, a replacement, a partial refund or a refund to the original payment method.
Any applicable consumer rights under Malaysian law remain unaffected.
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Peak Season44. How do you manage peak-season orders? We operate according to available production and delivery capacity. Once all slots are filled, additional orders may be unavailable.
45. Why might replies be slower during peak periods? Our team may be handling a higher volume of orders and floral preparations. We appreciate your patience and will respond as soon as possible.
46. Do you accept urgent orders during peak periods? Urgent requests are subject to production capacity and flower availability. Early booking is strongly recommended.
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Corporate and Bulk Orders47. Do you handle corporate orders? Yes. Please provide the required quantity, budget, delivery date and arrangement preferences for a quotation.
48. Do you offer bulk discounts? Bulk pricing may be available depending on the quantity, design requirements and order schedule.
49. Can you provide an invoice or receipt? Yes. Please contact our team if you require an invoice or receipt for your purchase.