Policy
Fill'd Cookies operates this store and website, including all related information, content, features, tools, products and services, to provide you with a curated shopping experience (the "Services"). Fill'd Cookies is powered by Take App, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified. Depending on how you interact with the Services and applicable laws, we may collect or process:
Contact details such as your name, address, billing and shipping addresses, phone number, and email address.
Financial information including payment card details, payment method, transaction details, and other related information.
Account information such as username, password, security questions, and preferences.
Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
Communications with us, including information provided when contacting customer support.
Device information such as your device type, browser, network connection, IP address, and identifiers.
Usage information, including interaction and navigation data across the Services.
Personal Information Sources
We collect personal information from:
Directly from you when you create an account, interact with the Services, or communicate with us.
Automatically, through cookies and similar technologies.
Our service providers, who collect or process personal information on our behalf.
Partners or third parties involved in providing our Services.
How We Use Your Personal Information
Depending on your interactions, we may use your personal information for:
1. Provide, Tailor, and Improve the Services
This includes processing payments, fulfilling orders, remembering preferences, managing your account, facilitating shipping/returns, enabling reviews, and customizing your shopping experience.
2. Marketing and Advertising
We may send marketing messages or display ads, including based on your interactions with the Services. You may opt out of promotional emails at any time.
3. Security and Fraud Prevention
We use your information to authenticate accounts, secure transactions, detect fraud or malicious activity, and maintain a safe shopping environment.
4. Communication
To respond to inquiries, provide customer support, and maintain our relationship with you.
5. Legal Reasons
To comply with legal obligations, respond to law enforcement, or enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information:
With Take App, vendors, and third-party service providers who support our operations (e.g., payment processing, customer support, data analytics, shipping).
With business and marketing partners who provide advertising and promotional services.
When you direct or consent, such as social media integrations or shipping requests.
With affiliates within our corporate group.
As part of a business transaction such as a merger or asset transfer.
When required by law or legal process.
Relationship with Take App
The Services are hosted by Take App, which collects and processes personal information about your use of the Services to provide and improve its platform. Information submitted through our website may be shared with Take App and its third-party partners, which may be located in other countries.
Take App may also use certain data from your interactions to improve its services and user experience. In these cases, Take App is responsible for processing your personal information and responding to any applicable data rights requests.
To learn more about how Take App handles personal data, please refer to the Take App Privacy Policy on their official website.
Third Party Websites and Links
Our Services may link to third-party websites. We are not responsible for their privacy practices or security. You should review the privacy policies of any external sites you visit.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion. We do not knowingly “sell” or “share” (as defined under applicable law) the personal information of individuals under 16 years old.
Security and Retention of Your Information
While we implement reasonable safeguards, no system is fully secure. Avoid sending sensitive information through unsecured channels.
We retain personal information only as long as necessary for the purposes described, including legal obligations and dispute resolution.
Your Rights and Choices
Depending on your location, you may have rights such as:
Access / Know your personal information
Delete your personal information
Correct inaccurate information
Portability of your data
Manage communication preferences
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.
Complaints
If you wish to complain about how we process your personal information, you may contact us directly. Depending on your jurisdiction, you may also appeal our decision or contact your local data protection authority.
International Transfers
Your data may be transferred outside your home country. Where required, we use lawful transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post updates with the revised “Last updated” date.
Contact Us
For questions or to exercise your rights, please contact us at:
📧 filld.my@gmail.com
📍 1, Jalan Bayu Heights 1, Balakong, SGR, 43300, MY
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that has been anonymized or de-identified. Depending on how you interact with the Services and applicable laws, we may collect or process:
Contact details such as your name, address, billing and shipping addresses, phone number, and email address.
Financial information including payment card details, payment method, transaction details, and other related information.
Account information such as username, password, security questions, and preferences.
Transaction information including items viewed, added to cart or wishlist, purchased, returned, exchanged, or cancelled.
Communications with us, including information provided when contacting customer support.
Device information such as your device type, browser, network connection, IP address, and identifiers.
Usage information, including interaction and navigation data across the Services.
Personal Information Sources
We collect personal information from:
Directly from you when you create an account, interact with the Services, or communicate with us.
Automatically, through cookies and similar technologies.
Our service providers, who collect or process personal information on our behalf.
Partners or third parties involved in providing our Services.
How We Use Your Personal Information
Depending on your interactions, we may use your personal information for:
1. Provide, Tailor, and Improve the Services
This includes processing payments, fulfilling orders, remembering preferences, managing your account, facilitating shipping/returns, enabling reviews, and customizing your shopping experience.
2. Marketing and Advertising
We may send marketing messages or display ads, including based on your interactions with the Services. You may opt out of promotional emails at any time.
3. Security and Fraud Prevention
We use your information to authenticate accounts, secure transactions, detect fraud or malicious activity, and maintain a safe shopping environment.
4. Communication
To respond to inquiries, provide customer support, and maintain our relationship with you.
5. Legal Reasons
To comply with legal obligations, respond to law enforcement, or enforce our terms and policies.
How We Disclose Personal Information
We may disclose your personal information:
With Take App, vendors, and third-party service providers who support our operations (e.g., payment processing, customer support, data analytics, shipping).
With business and marketing partners who provide advertising and promotional services.
When you direct or consent, such as social media integrations or shipping requests.
With affiliates within our corporate group.
As part of a business transaction such as a merger or asset transfer.
When required by law or legal process.
Relationship with Take App
The Services are hosted by Take App, which collects and processes personal information about your use of the Services to provide and improve its platform. Information submitted through our website may be shared with Take App and its third-party partners, which may be located in other countries.
Take App may also use certain data from your interactions to improve its services and user experience. In these cases, Take App is responsible for processing your personal information and responding to any applicable data rights requests.
To learn more about how Take App handles personal data, please refer to the Take App Privacy Policy on their official website.
Third Party Websites and Links
Our Services may link to third-party websites. We are not responsible for their privacy practices or security. You should review the privacy policies of any external sites you visit.
Children’s Data
The Services are not intended for children, and we do not knowingly collect personal information from individuals under the age of majority. If you believe a child has provided us with personal information, please contact us to request deletion. We do not knowingly “sell” or “share” (as defined under applicable law) the personal information of individuals under 16 years old.
Security and Retention of Your Information
While we implement reasonable safeguards, no system is fully secure. Avoid sending sensitive information through unsecured channels.
We retain personal information only as long as necessary for the purposes described, including legal obligations and dispute resolution.
Your Rights and Choices
Depending on your location, you may have rights such as:
Access / Know your personal information
Delete your personal information
Correct inaccurate information
Portability of your data
Manage communication preferences
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing requests.
Complaints
If you wish to complain about how we process your personal information, you may contact us directly. Depending on your jurisdiction, you may also appeal our decision or contact your local data protection authority.
International Transfers
Your data may be transferred outside your home country. Where required, we use lawful transfer mechanisms such as Standard Contractual Clauses.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will post updates with the revised “Last updated” date.
Contact Us
For questions or to exercise your rights, please contact us at:
📧 filld.my@gmail.com
📍 1, Jalan Bayu Heights 1, Balakong, SGR, 43300, MY