REFUND & CANCELLATION POLICY
Last Updated: 06 Oct 2026
At Eclipzon Hub (eclipzon.my), we provide digital top-ups, game credits and virtual digital codes delivered directly over the internet. Because digital products are processed rapidly and consumed immediately, please read this policy carefully before completing your purchase.
Scope & Refundability Finality: All sales of digital products (top-ups and game credits) are strictly final and non-refundable once delivered, credited or viewed.
Eligible Refunds/Replacements: Granted only for verified system failures, permanently out-of-stock items, fulfillment errors on Eclipzon Hub's send, codes proven invalid prior to delivery or orders delayed past 6 hours that cannot be resolved.
Non-Refundable Scenarios: Mistakes Customer entry errors (wrong User/Game ID or server), change of mind after dispatch, temporary processing delays under 6 hours or unverified claims.
Proof Required: Claims for invalid codes must include full, unedited video evidence from the moment of reveal showing the provider's error message.
Cancellations: Permitted only before the item is generated, processed or dispatched.
Claims Window & Payouts: Issues must be reported within 3 days. Approved refunds return to the original payment method (5–7 business days) or via instant store credit where selected.
Compliance: Fully aligned with Malaysia's Consumer Protection Act 1999, Electronic Commerce Act 2006, and Consumer Protection (E-Commerce) Regulations 2012.