FREQUENTLY ASKED QUESTIONS (FAQ) | ECLIPZON HUB
1. Purchases & Payments
How do I place an order?
1. Select your desired product or game on eclipzon.my.
2. Enter your Name, WhatsApp Number or your game User ID & Server ID.
3. Choose your preferred diamond, token or digital voucher package.
4. Select your preferred payment method
(FPX, e-Wallet, or Credit/Debit Card).
5. Complete the payment.
6. Your diamonds/tokens or digital code will be credited automatically within 1–5 minutes.
How long does delivery take?
Delivery usually takes 1–5 minutes after payment confirmation. During peak hours, game server maintenance or system updates, processing may take up to 15–30 minutes.
Is topping up on Eclipzon Hub safe?
Yes, 100% safe and secure! We are an officially registered business entity in Malaysia
(ECLIPZON HUB - JM1043659T / 202603115269). All orders are processed through official distribution channels, ensuring zero risk of account bans or suspensions.
Why do I need to provide my WhatsApp number at checkout?
Your WhatsApp number is required to:
Receive automated order status notifications and automated invoice order.
Allow our support team to verify your identity quickly if payment issues arise.
Prevent unauthorized fraudulent transactions and account misuse.
Can I request a refund?
Refunds cannot be issued once diamonds, tokens, or digital codes have been successfully credited or delivered. Please double-check your User/Server ID and Country Region before completing payment.
Refunds are only considered in cases of verified system failure or out-of-stock items.
How do I contact Customer Support?
If you need assistance or have questions regarding your order, please contact us via:
Official WhatsApp: Click the live WhatsApp support widget on our website (eclipzon.my)
Support Email: admin@eclipzon.com
WhatsApp: @eclipzon (Chat Only)
Telegram: @eclipzon
Operating Hours: Support team available from 10AM - 10PM