EasyBuy Grocery Policies

🔒 Privacy Policy

At EasyBuy Grocery, we value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.

Information We Collect: Name, phone number, email, delivery address, and payment details.

How We Use Your Data: To process orders, deliver groceries, improve customer service, and send promotional updates (only with your consent).

Data Protection: We use secure payment systems and never share or sell your personal data with third parties.

Cookies: Our website may use cookies to improve browsing and personalize your shopping experience
📧 For privacy concerns, contact: support@easybuygrocery.com


💰 Refund & Returns Policy

At EasyBuy Grocery, we want you to shop with confidence.

Eligibility: If you receive a wrong, damaged, or expired item, you are eligible for a refund or replacement.

Timeframe: Requests must be made within 48 hours of delivery.

Process: Contact us with your order number and a photo of the item.

Refund Method: Refunds will be issued via the original payment method or store credit within 5–7 business days.


❗ Note: Perishable items (like fresh meat, fruits, or vegetables) can only be returned if they are spoiled or delivered in poor condition.


🚚 Delivery Policy


At EasyBuy Grocery, we are dedicated to fast and reliable deliveries.

Delivery Areas: We currently serve [insert specific locations e.g., Accra, Tema, etc.].

Timeframe: Orders placed before 5 PM are delivered the same day. Orders after 5 PM will be delivered the next day.

Delivery Fees: Charges depend on your location and will be displayed at checkout.

Tracking: Customers receive SMS/WhatsApp updates when their order is out for delivery.

Delays: While we strive to meet delivery times, delays may occur due to weather, traffic, or stock availability.


📑 Terms & Conditions


Welcome to EasyBuy Grocery! By using our website, you agree to the following terms:

1. Orders & Payments

All prices are listed in Ghana Cedis (GHS).

We accept mobile money, Card payment, and cash on delivery (where applicable).

Orders are confirmed only after payment (unless cash on delivery is chosen).



2. Product Availability

Some items may become unavailable after ordering. In such cases, we will notify you and offer a substitute or refund.



3. Liability

EasyBuy Grocery is not liable for delays beyond our control (e.g., traffic, strikes, or natural events).



4. Changes to Policy

We may update our terms from time to time. Customers will be notified of major changes.