EasyBuy Grocery FAQs

1. How do I place an order?

Simply browse our store, add items to your cart, and proceed to checkout. You can also order directly via WhatsApp if preferred.


2. Which areas do you deliver to?

We currently deliver to Tema, Ashaiman, Afienya, Prampram, and Accra. More areas will be added soon.


3. What are your delivery times?

Orders placed before 5 PM → Same-day delivery.

Orders placed after 5 PM → Next-day delivery.


4. What payment methods do you accept?

We accept:

Mobile Money (MTN, Vodafone, AirtelTigo)
Card payment

Cash on Delivery (COD) – available in selected areas.


5. Is there a delivery fee?

Yes, delivery fees depend on your location and will be shown at checkout. Orders above GHS 1000 qualify for FREE delivery 🚚.


6. Can I return or get a refund for groceries?

Yes ✅ If you receive a wrong, expired, or damaged item, contact us within 48 hours. Refunds or replacements will be arranged.


7. How do I use my discount code?

Enter your promo/discount code at checkout. Example: Use WELCOME10 to get 10% OFF your first order.


8. Do you sell in bulk or wholesale?

Yes, we provide bulk orders for families, events, and businesses. Contact us directly for bulk pricing.


9. How do I contact EasyBuy Grocery?

📞 Call/WhatsApp: +233243 207 456
📧 Email: support@easybuygrocery.com


10. Are my details safe when I shop online?

Absolutely. We use secure payment systems and never share your personal data with third parties.