Customer Care & Company Policies
Customer Care & Company Policies
At Daily Bowl Co., we're committed to delivering fresh, high-quality meals and an exceptional customer experience. To ensure everything runs smoothly, please take a moment to familiarise yourself with our policies.
Freshly Prepared to Order
Every Daily Bowl Co. meal, smoothie, juice, and snack is freshly prepared to order using quality ingredients. As our products are made specifically for each delivery cycle, all orders are produced according to confirmed customer orders.
Delivery Policy
Deliveries take place every Monday between 9:00 AM and 4:00 PM.
While we always aim to deliver within this timeframe, occasional delays may occur due to traffic, weather conditions, load shedding, or other unforeseen circumstances. Should any significant delays arise, we'll keep you informed wherever possible.
Please ensure that the delivery address, contact details, and any special delivery instructions are correct when placing your order.
Receiving Your Delivery
It is the customer's responsibility to ensure that someone is available to receive the order during the scheduled delivery window.
If no one is available:
Our delivery partner will attempt to contact you.
Redelivery cannot be guaranteed.
An additional delivery fee may apply if a second delivery attempt is possible.
Daily Bowl Co. cannot be held responsible for changes in product quality if delivery is delayed due to recipient unavailability or incorrect delivery information.
Returns & Refunds
Due to the fresh and perishable nature of our products, we do not accept returns.
Refunds are generally not offered once an order has been prepared or dispatched.
If you experience an issue with your order, such as:
Incorrect items received
Missing items
Products damaged during transit
Quality concerns
please contact us within 24 hours of receiving your delivery.
Every situation is reviewed individually, and where appropriate, Daily Bowl Co. may offer a suitable resolution, including a replacement item, store credit, or another outcome deemed fair at our discretion.
Our goal is always to resolve genuine concerns in a way that reflects our commitment to quality and customer care.
Order Changes & Cancellations
As ingredients are purchased and production begins well in advance, any changes or cancellations must be made before Friday at 12:00 PM for the following Monday's delivery.
Requests received after this deadline may not be accommodated, as production planning and ingredient sourcing will already be underway.
Food Quality & Storage
Our meals are delivered fresh and are intended to be refrigerated upon arrival.
For the best quality and food safety, we recommend storing products in the refrigerator immediately after delivery and consuming them within the recommended timeframe provided on the packaging.
Need Assistance?
We're always happy to help.
If you have any questions regarding your order, delivery, or experience with Daily Bowl Co., please get in touch with us as soon as possible. Our team is committed to providing prompt, friendly, and fair support.
Thank you for choosing Daily Bowl Co.
We appreciate your trust and look forward to nourishing your week, one bowl at a time.
At Daily Bowl Co., we're committed to delivering fresh, high-quality meals and an exceptional customer experience. To ensure everything runs smoothly, please take a moment to familiarise yourself with our policies.
Freshly Prepared to Order
Every Daily Bowl Co. meal, smoothie, juice, and snack is freshly prepared to order using quality ingredients. As our products are made specifically for each delivery cycle, all orders are produced according to confirmed customer orders.
Delivery Policy
Deliveries take place every Monday between 9:00 AM and 4:00 PM.
While we always aim to deliver within this timeframe, occasional delays may occur due to traffic, weather conditions, load shedding, or other unforeseen circumstances. Should any significant delays arise, we'll keep you informed wherever possible.
Please ensure that the delivery address, contact details, and any special delivery instructions are correct when placing your order.
Receiving Your Delivery
It is the customer's responsibility to ensure that someone is available to receive the order during the scheduled delivery window.
If no one is available:
Our delivery partner will attempt to contact you.
Redelivery cannot be guaranteed.
An additional delivery fee may apply if a second delivery attempt is possible.
Daily Bowl Co. cannot be held responsible for changes in product quality if delivery is delayed due to recipient unavailability or incorrect delivery information.
Returns & Refunds
Due to the fresh and perishable nature of our products, we do not accept returns.
Refunds are generally not offered once an order has been prepared or dispatched.
If you experience an issue with your order, such as:
Incorrect items received
Missing items
Products damaged during transit
Quality concerns
please contact us within 24 hours of receiving your delivery.
Every situation is reviewed individually, and where appropriate, Daily Bowl Co. may offer a suitable resolution, including a replacement item, store credit, or another outcome deemed fair at our discretion.
Our goal is always to resolve genuine concerns in a way that reflects our commitment to quality and customer care.
Order Changes & Cancellations
As ingredients are purchased and production begins well in advance, any changes or cancellations must be made before Friday at 12:00 PM for the following Monday's delivery.
Requests received after this deadline may not be accommodated, as production planning and ingredient sourcing will already be underway.
Food Quality & Storage
Our meals are delivered fresh and are intended to be refrigerated upon arrival.
For the best quality and food safety, we recommend storing products in the refrigerator immediately after delivery and consuming them within the recommended timeframe provided on the packaging.
Need Assistance?
We're always happy to help.
If you have any questions regarding your order, delivery, or experience with Daily Bowl Co., please get in touch with us as soon as possible. Our team is committed to providing prompt, friendly, and fair support.
Thank you for choosing Daily Bowl Co.
We appreciate your trust and look forward to nourishing your week, one bowl at a time.