Terms and Conditions
Ordering and Delivery
After an order has been made between Tuesday and Friday, your cakes will be delivered between 1 to 5 working days.
We will send all the order tracking details to you via messaging or email address. Any issues with an order, please contact us at Cupkiksh@outlook.com, and we will be happy to assist.
Any orders made on Saturday, Sunday and Monday will be processed and shipped on Tuesday.
Orders must be placed by 11 AM between Tuesday and Friday to be in the 1 to 5 working days window. Any orders after 11 AM would be shipped the following next working day. On Saturday and Sunday, orders can be made at any time and will be shipped on Tuesday.
Refunds
Any cancellations made after products have been shipped will not be refunded. The cancellation window is between 11 AM and 12 noon, Monday to Friday. However on Saturday and Sunday cancellations can be made at any time.
Large Orders
Large orders over £1000
As a small business we pride ourselves on being able to provide enough cake for every occasion. However, we ask that if your order is a large one, please order 7-10 days in advance whenever possible, as producing quality cakes in large quantities does take quite a lot of time and we would hate to disappoint you.
Cupkiksh reserves the right to re-schedule or refuse large orders on a next day service.
Site Information
Cupkiksh is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. Cupkiksh disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Cupkiksh does not represent or warrant that the information accessible via this site is accurate, complete or current.
We work really hard to make all ingredients and allergens clear on our site and every pack. Please ensure these are read and understood in relation to suitability for a diet or particular purpose prior to any claim being made.
Processing orders
Payments are made using our payment link, that will be sent to a whatsapp, email or text, to process payments.
Credit cards are debited before items are shipped or before services are activated by Cupkiksh. We will attempt to fulfill all orders to the best of our abilities.
Delivery
Delivery is to be expected when stated but is not guaranteed. You will be able to track all deliveries, once your email has been sent across. We use the DPD delivery service that has proved very reliable over the years but in very rare instances a delivery has not been made within the stated hours or on the day expected. Cupkiksh will do all that they can to assist in tracking the delivery, however we cannot be held responsible for delays out of our control. If you are not in, your parcel will be left in what is deemed by the driver to be a safe place. Any special delivery requests will be communicated to the courier, however we cannot guarantee that these actions will be followed. Note that there are no collections or deliveries on Bank Holidays or Weekends. Cupkiksh will not refund or replace damaged, undelivered, lost or disposed of orders after orders have been shipped.
Delivery Restrictions
We require all orders to be delivered to a UK mainland address, that is manned and available to accept parcels between 08:00 and 20:00 daily. We will take no responsibility for consignments that perish or go missing due to ‘no one being in’ to accept the delivery on the specified delivery day.
Amending Online Orders That Have Already Been Placed.
Due to our packing schedule and multiple collections, unfortunately, we can only amend orders before 11 AM, after it has been placed.
Limitation Of Liability
Except as specifically stated on this site, neither Cupkiksh nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Illegal Acts
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Offers & Promotions.
Cupkiksh reserves the right to withdraw offers and/or promotions at any time and when/where it is deemed that the good nature of the offer and/or promotion is being abused.
Returns
Returns are not accepted due to the perishable nature of the goods and food safety precautions.
Changes In Terms
Cupkiksh reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Cupkiksh website.
After an order has been made between Tuesday and Friday, your cakes will be delivered between 1 to 5 working days.
We will send all the order tracking details to you via messaging or email address. Any issues with an order, please contact us at Cupkiksh@outlook.com, and we will be happy to assist.
Any orders made on Saturday, Sunday and Monday will be processed and shipped on Tuesday.
Orders must be placed by 11 AM between Tuesday and Friday to be in the 1 to 5 working days window. Any orders after 11 AM would be shipped the following next working day. On Saturday and Sunday, orders can be made at any time and will be shipped on Tuesday.
Refunds
Any cancellations made after products have been shipped will not be refunded. The cancellation window is between 11 AM and 12 noon, Monday to Friday. However on Saturday and Sunday cancellations can be made at any time.
Large Orders
Large orders over £1000
As a small business we pride ourselves on being able to provide enough cake for every occasion. However, we ask that if your order is a large one, please order 7-10 days in advance whenever possible, as producing quality cakes in large quantities does take quite a lot of time and we would hate to disappoint you.
Cupkiksh reserves the right to re-schedule or refuse large orders on a next day service.
Site Information
Cupkiksh is providing this site and its contents on an “as is” basis and makes no representations or warranties of any kind with respect to this site or its contents. Cupkiksh disclaims all such representations and warranties, including for example warranties of merchantability and fitness for a particular purpose. In addition, Cupkiksh does not represent or warrant that the information accessible via this site is accurate, complete or current.
We work really hard to make all ingredients and allergens clear on our site and every pack. Please ensure these are read and understood in relation to suitability for a diet or particular purpose prior to any claim being made.
Processing orders
Payments are made using our payment link, that will be sent to a whatsapp, email or text, to process payments.
Credit cards are debited before items are shipped or before services are activated by Cupkiksh. We will attempt to fulfill all orders to the best of our abilities.
Delivery
Delivery is to be expected when stated but is not guaranteed. You will be able to track all deliveries, once your email has been sent across. We use the DPD delivery service that has proved very reliable over the years but in very rare instances a delivery has not been made within the stated hours or on the day expected. Cupkiksh will do all that they can to assist in tracking the delivery, however we cannot be held responsible for delays out of our control. If you are not in, your parcel will be left in what is deemed by the driver to be a safe place. Any special delivery requests will be communicated to the courier, however we cannot guarantee that these actions will be followed. Note that there are no collections or deliveries on Bank Holidays or Weekends. Cupkiksh will not refund or replace damaged, undelivered, lost or disposed of orders after orders have been shipped.
Delivery Restrictions
We require all orders to be delivered to a UK mainland address, that is manned and available to accept parcels between 08:00 and 20:00 daily. We will take no responsibility for consignments that perish or go missing due to ‘no one being in’ to accept the delivery on the specified delivery day.
Amending Online Orders That Have Already Been Placed.
Due to our packing schedule and multiple collections, unfortunately, we can only amend orders before 11 AM, after it has been placed.
Limitation Of Liability
Except as specifically stated on this site, neither Cupkiksh nor any of its directors, employees or other representatives will be liable for damages arising out of or in connection with the use of this site. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and claims of third parties.
Illegal Acts
It is a crime to use a false name or a known invalid credit card to order. Anyone caught wilfully entering an erroneous or fictitious order will be prosecuted to the fullest extent of the law. We track the electronic fingerprints of every order placed on this website to enable us and all legitimate crime prevention and prosecution authorities to trace individual users engaging in criminal activities on our website.
Offers & Promotions.
Cupkiksh reserves the right to withdraw offers and/or promotions at any time and when/where it is deemed that the good nature of the offer and/or promotion is being abused.
Returns
Returns are not accepted due to the perishable nature of the goods and food safety precautions.
Changes In Terms
Cupkiksh reserves the right to modify these terms at any time without prior notice. Any modification of these terms will be deemed to be effective from the date and time of posting on the Cupkiksh website.