Answers to the questions seafarers and ship managers ask us most. Can't find what you need? Message us on WhatsApp, we're happy to help.
How do I place an order?
You can order in two ways: browse our store and check out here on the website, or message THE MATE directly on WhatsApp at +20 105 546 0076. Either way, we confirm your order with you before delivery.
How far in advance should I place my order?
Please book 2–3 days before your vessel arrives. This gives us time to source everything and arrange the delivery. Need something urgently? Message us on WhatsApp and we will check what we can do for you.
Where do you deliver?
We deliver to vessels at Port Said East Terminals, Port Said West Terminals, during Suez Canal transit, at the Anchorage Area, and at OPL (Offshore Pilotage Limits).
How does delivery to my ship work?
We bring your order out to your vessel. Just give us your vessel name, location and expected timing when you order, and we handle the rest.
How do I pay?
We work cash on delivery. You pay only when your order reaches your ship. No advance payment, no card details, no hidden fees. Prices are in US Dollars (USD). If you need to pay in another currency, tell us on WhatsApp and we will arrange it.
Is there a minimum order, and how much is delivery?
Minimum order amounts and delivery fees depend on your delivery zone, and each zone has a free-delivery threshold for larger orders. See the full breakdown on our Shipping & Delivery page.
Can you deliver during Suez Canal transit?
Yes. We deliver to vessels transiting the Suez Canal. Please book in advance and share your transit schedule so we can plan the delivery with you.
Can I place a large or bulk order for the whole crew?
Absolutely. We welcome bulk orders for the whole crew. For large orders, ship management or regular provisioning, message us on WhatsApp and we will prepare the best price for you.
What is the Scrap for Cash program?
Got old ropes, wires or metal onboard? We buy them. You can take cash or swap your scrap for fresh provisions. See our Scrap for Cash page for how it works.
What if an item is missing, wrong, or damaged?
Please check your order with our delivery crew before you pay. If anything is missing, wrong or damaged, tell the crew straight away and we will correct it or adjust the amount you owe. Full details are on our Store Policies page.
How do I contact you?
The fastest way to reach us is WhatsApp at +20 105 546 0076. You can also reach us on Telegram (@mate_of_mates) or by email at themate@crewmateshub.com.