All our orders are self-pickup. Come by, say hi, and grab your food fresh off the grill!
How pickup works
• Pick a date and time slot that suits you at checkout.
• When you arrive, just give us your name or order number.
Running late?
• We grill your order to be ready right at your slot, so it's best collected on time.
• Stuck in traffic? WhatsApp us at 8923 5522 and we'll do our best to keep it warm.
• We'll hold your food for up to 30 minutes after your slot ends. After that, it's not at its best, so we're unable to refund uncollected orders.
Sending someone else?
No problem! Just WhatsApp us their name beforehand so we know who to look out for.
Be a good neighbour 🙏
We cook from our home, so please help us keep the neighbours happy:
• Don't block driveways or gates
• Keep the noise down
• Try not to arrive more than 10 minutes before your slot
Thanks so much, we really appreciate it!
Everything we make is prepared fresh for your order, so we can't take returns. Here's how cancellations and issues work.
Cancellations
We buy our pork fresh from the wet market and start prepping days ahead, so:
• Cancel 72 hours or more before pickup: full refund, no questions asked.
• Cancel less than 72 hours before pickup: sorry, we can't refund, as your food is already being made.
Something not right?
If anything is missing, wrong, or just not up to our usual standard, WhatsApp us at 8923 5522 within 2 hours of collection with your order number and a photo. We'll make it right with a replacement, a partial refund, or a full refund, depending on the issue.
Our food is meant to be enjoyed within 2 hours, so we're unable to accept issues reported after that.
If we need to cancel
If we ever have to cancel your order (because of bad weather or supply issues, for example), we'll let you know as soon as we can and give you a full refund.
How refunds are paid
Refunds go back to you via PayNow, to the number you ordered with, within 7 days.