📦 Our Policy

All our gifts are handcrafted and customised with care, so each order is unique. Once confirmed, personalised items are non-refundable and non-exchangeable. However, if your order arrives damaged or incorrect, we’ll happily replace it. 💝

We aim to deliver every gift on time, but please allow extra days during holidays or peak seasons. Your smiles mean the world to us, and we’ll always do our best to make your experience special. ✨