❓ FAQ
1. Do you offer returns or refunds?
Since all our gifts are personalized and made-to-order, they are non-refundable and non-exchangeable. If your order arrives damaged or with an error on our part, we’ll gladly replace it.
2. How long does it take to make and deliver a gift?
Production usually takes 3–5 business days, depending on the item. Delivery time may vary based on location, but we’ll keep you updated every step of the way.
3. Can I request a custom design not listed on your page?
Absolutely! We love bringing new ideas to life. Just reach out to us with your request, and we’ll do our best to create it for you.
4. Will I get a preview before printing or finalising my order?
Yes, for certain items like frames, newspapers, or cards, we will share a design preview so you’re happy before we finalise it.
5. Do you ship internationally?
Currently, we ship locally to Accra, Kumasi, Suyani, and Takoradi using VIP Parcel Office. If you’re unsure, drop us a message and we’ll confirm for your location.
6. What if I need my gift urgently?
We offer express options (depending on the product and location) at an additional cost. Contact us before placing your order, and we’ll do our best to accommodate your request.
7. How do I care for my personalised gifts?
Especially the big glass frames, handle them with care.
Since all our gifts are personalized and made-to-order, they are non-refundable and non-exchangeable. If your order arrives damaged or with an error on our part, we’ll gladly replace it.
2. How long does it take to make and deliver a gift?
Production usually takes 3–5 business days, depending on the item. Delivery time may vary based on location, but we’ll keep you updated every step of the way.
3. Can I request a custom design not listed on your page?
Absolutely! We love bringing new ideas to life. Just reach out to us with your request, and we’ll do our best to create it for you.
4. Will I get a preview before printing or finalising my order?
Yes, for certain items like frames, newspapers, or cards, we will share a design preview so you’re happy before we finalise it.
5. Do you ship internationally?
Currently, we ship locally to Accra, Kumasi, Suyani, and Takoradi using VIP Parcel Office. If you’re unsure, drop us a message and we’ll confirm for your location.
6. What if I need my gift urgently?
We offer express options (depending on the product and location) at an additional cost. Contact us before placing your order, and we’ll do our best to accommodate your request.
7. How do I care for my personalised gifts?
Especially the big glass frames, handle them with care.