Refund Policy
Refund Policy for Cake Villa
Effective Date: 31 May 2025
Thanks for ordering from Cake Villa! This policy explains when refunds or replacements apply.
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1. Eligibility for Refunds
We only issue refunds in the following situations:
- You cancel your order at least 24 hours before delivery day
- A product you ordered is unavailable, and we’re unable to offer a suitable replacement
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2. No Refunds for Order Issues
We do not offer refunds for:
- Wrong or damaged items
- Customer dissatisfaction with taste, texture, or appearance
- Missed pickups or failed deliveries due to incorrect info or unavailability
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3. Replacements for Damaged or Wrong Items
If you receive the wrong item or your order is significantly damaged, we may offer a replacement, not a refund.
To qualify for a replacement:
- You must return the incorrect or damaged item to us
- You must contact us within 24 hours of delivery
We reserve the right to decline a replacement if the item isn’t returned or if the issue isn’t reported on time.
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4. Cancellations
- You can cancel your order by messaging us on WhatsApp at least 24 hours before delivery
- Cancellations made after this window are not eligible for a refund
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5. Contact Us
To request a replacement or cancellation, contact us via WhatsApp
Effective Date: 31 May 2025
Thanks for ordering from Cake Villa! This policy explains when refunds or replacements apply.
---
1. Eligibility for Refunds
We only issue refunds in the following situations:
- You cancel your order at least 24 hours before delivery day
- A product you ordered is unavailable, and we’re unable to offer a suitable replacement
---
2. No Refunds for Order Issues
We do not offer refunds for:
- Wrong or damaged items
- Customer dissatisfaction with taste, texture, or appearance
- Missed pickups or failed deliveries due to incorrect info or unavailability
---
3. Replacements for Damaged or Wrong Items
If you receive the wrong item or your order is significantly damaged, we may offer a replacement, not a refund.
To qualify for a replacement:
- You must return the incorrect or damaged item to us
- You must contact us within 24 hours of delivery
We reserve the right to decline a replacement if the item isn’t returned or if the issue isn’t reported on time.
---
4. Cancellations
- You can cancel your order by messaging us on WhatsApp at least 24 hours before delivery
- Cancellations made after this window are not eligible for a refund
---
5. Contact Us
To request a replacement or cancellation, contact us via WhatsApp