FAQs
# Frequently Asked Questions (FAQ)
---
## 🛒 Shopping & Products
Q: Do you have a physical store I can visit?
Yes! We are located on 3 Senga Rd, Dar es Salaam. You're welcome to visit us in person to try on items before buying.
Q: Are your products in stock or made to order?
Most items in our store are ready-to-ship. Our Customized category involves made-to-order pieces — we'll discuss your preferences and measurements with you via WhatsApp before production begins.
Q: How do I know if my size is available?
Sizing details are listed on each product page. If you're unsure about your size or need help choosing, send us a message on WhatsApp and our team will guide you.
Q: Do you restock sold-out items?
Some items are limited and may not be restocked. Follow us on Instagram @lodieyboutique or turn on WhatsApp notifications to be the first to know about new arrivals.
---
## 💰 Pricing & Payments
Q: Are your prices in Tanzanian Shillings (TSh)?
Yes, all prices on our store are in Tanzanian Shillings (TSh).
Q: How do I pay for my order?
We accept M-Pesa, Tigo Pesa, Airtel Money, bank transfer, and cash on delivery (Dar es Salaam only). Payment details are provided at checkout.
Q: I've made a mobile money payment — what next?
Send your payment confirmation screenshot to our WhatsApp (+255 696 335 606) with your order number. We'll verify and confirm your order promptly.
---
## 🚚 Delivery
Q: Do you deliver outside Dar es Salaam?
Yes! We deliver across Tanzania via bus courier services. Delivery time is typically 2–5 business days depending on your location.
Q: How much does delivery cost?
Delivery fees are calculated based on your location and are shown at checkout before you confirm your order.
Q: How will I know when my order has been shipped?
You'll receive a WhatsApp notification with your courier or tracking details once your order is on its way.
---
## 🔄 Returns & Exchanges
Q: Can I exchange an item if it doesn't fit?
Yes! We accept exchanges within 48 hours of delivery for unworn items in original condition. Contact us on WhatsApp with your order number and item photos to get started.
Q: Can I return a customized order?
Unfortunately, customized items cannot be returned or exchanged as they are made specifically for you. Please double-check your measurements and details before confirming your order.
Q: What if my item arrives damaged?
Please contact us within 24 hours of delivery with photos of the item. We'll sort it out for you as quickly as possible.
---
## 🌟 Loyalty & Membership
Q: Is there a loyalty or rewards program?
Yes! Create an account on our store and earn 0.5% store credit on every order. Your credit builds up over time and can be used on future purchases.
---
## 📞 Still Have Questions?
We're always happy to help. Reach us on:
WhatsApp: +255 696 335 606
Instagram DM: @branozcollection
Our team responds during business hours. For after-hours questions, our AI assistant is available 24/7!
---
## 🛒 Shopping & Products
Q: Do you have a physical store I can visit?
Yes! We are located on 3 Senga Rd, Dar es Salaam. You're welcome to visit us in person to try on items before buying.
Q: Are your products in stock or made to order?
Most items in our store are ready-to-ship. Our Customized category involves made-to-order pieces — we'll discuss your preferences and measurements with you via WhatsApp before production begins.
Q: How do I know if my size is available?
Sizing details are listed on each product page. If you're unsure about your size or need help choosing, send us a message on WhatsApp and our team will guide you.
Q: Do you restock sold-out items?
Some items are limited and may not be restocked. Follow us on Instagram @lodieyboutique or turn on WhatsApp notifications to be the first to know about new arrivals.
---
## 💰 Pricing & Payments
Q: Are your prices in Tanzanian Shillings (TSh)?
Yes, all prices on our store are in Tanzanian Shillings (TSh).
Q: How do I pay for my order?
We accept M-Pesa, Tigo Pesa, Airtel Money, bank transfer, and cash on delivery (Dar es Salaam only). Payment details are provided at checkout.
Q: I've made a mobile money payment — what next?
Send your payment confirmation screenshot to our WhatsApp (+255 696 335 606) with your order number. We'll verify and confirm your order promptly.
---
## 🚚 Delivery
Q: Do you deliver outside Dar es Salaam?
Yes! We deliver across Tanzania via bus courier services. Delivery time is typically 2–5 business days depending on your location.
Q: How much does delivery cost?
Delivery fees are calculated based on your location and are shown at checkout before you confirm your order.
Q: How will I know when my order has been shipped?
You'll receive a WhatsApp notification with your courier or tracking details once your order is on its way.
---
## 🔄 Returns & Exchanges
Q: Can I exchange an item if it doesn't fit?
Yes! We accept exchanges within 48 hours of delivery for unworn items in original condition. Contact us on WhatsApp with your order number and item photos to get started.
Q: Can I return a customized order?
Unfortunately, customized items cannot be returned or exchanged as they are made specifically for you. Please double-check your measurements and details before confirming your order.
Q: What if my item arrives damaged?
Please contact us within 24 hours of delivery with photos of the item. We'll sort it out for you as quickly as possible.
---
## 🌟 Loyalty & Membership
Q: Is there a loyalty or rewards program?
Yes! Create an account on our store and earn 0.5% store credit on every order. Your credit builds up over time and can be used on future purchases.
---
## 📞 Still Have Questions?
We're always happy to help. Reach us on:
WhatsApp: +255 696 335 606
Instagram DM: @branozcollection
Our team responds during business hours. For after-hours questions, our AI assistant is available 24/7!