FAQ
❓ Frequently Asked Questions (FAQ)
1. How long does it take for my top-up to arrive?
Most top-ups are delivered instantly (within 1–5 minutes).
In rare cases, it may take up to 30 minutes due to server delays.
2. What if I entered the wrong Game ID or Account details?
Please double-check your details before placing the order.
If incorrect details are provided, the top-up cannot be reversed or refunded.
3. What payment methods do you accept?
We currently accept eSewa, Khalti, IME Pay, Bank Transfer, and Cash.
All payments must be made in advance.
4. Do you provide refunds?
Refunds are only available if:
Payment is deducted but the top-up was not delivered.
Duplicate payment was made.
Refunds are processed within 3–7 business days.
5. Are your services safe?
✅ Yes, we are a trusted and verified Top-up Center in Nepal.
We guarantee 100% secure transactions and instant delivery.
6. Do you charge extra fees?
No hidden fees.
Prices may change based on market rate and official server pricing.
7. Which games and services do you support?
We provide top-ups for Free Fire, PUBG, Mobile Legends, Call of Duty Mobile, Valorant, and more.
We also offer subscriptions like Netflix, Spotify, CapCut Pro, Canva Pro, etc.
8. What should I do if I don’t receive my top-up?
Please wait at least 30 minutes and check again.
If still not received, contact our support with payment proof & Game ID.
9. Do you provide 24/7 service?
Yes, we provide 24/7 top-up service (excluding rare system maintenance or national holidays).
10. How can I contact customer support?
📩 Facebook Page Messenger
📞 WhatsApp: +977 9827679425
✉️ Email: bnydigitalservice@gmail.com
1. How long does it take for my top-up to arrive?
Most top-ups are delivered instantly (within 1–5 minutes).
In rare cases, it may take up to 30 minutes due to server delays.
2. What if I entered the wrong Game ID or Account details?
Please double-check your details before placing the order.
If incorrect details are provided, the top-up cannot be reversed or refunded.
3. What payment methods do you accept?
We currently accept eSewa, Khalti, IME Pay, Bank Transfer, and Cash.
All payments must be made in advance.
4. Do you provide refunds?
Refunds are only available if:
Payment is deducted but the top-up was not delivered.
Duplicate payment was made.
Refunds are processed within 3–7 business days.
5. Are your services safe?
✅ Yes, we are a trusted and verified Top-up Center in Nepal.
We guarantee 100% secure transactions and instant delivery.
6. Do you charge extra fees?
No hidden fees.
Prices may change based on market rate and official server pricing.
7. Which games and services do you support?
We provide top-ups for Free Fire, PUBG, Mobile Legends, Call of Duty Mobile, Valorant, and more.
We also offer subscriptions like Netflix, Spotify, CapCut Pro, Canva Pro, etc.
8. What should I do if I don’t receive my top-up?
Please wait at least 30 minutes and check again.
If still not received, contact our support with payment proof & Game ID.
9. Do you provide 24/7 service?
Yes, we provide 24/7 top-up service (excluding rare system maintenance or national holidays).
10. How can I contact customer support?
📩 Facebook Page Messenger
📞 WhatsApp: +977 9827679425
✉️ Email: bnydigitalservice@gmail.com