Shipping & Delivery Policy

• Orders are processed and shipped Monday to Wednesday only.


• Orders placed after the cut-off time or on non-shipping days will be processed on the next shipping day.


• This schedule helps reduce delays and protects the quality of perishable goods.

• We offer nationwide shipping within Romania.


• Local delivery or pickup in Constanța may be available depending on arrangement.

• Delivery times are estimates only and depend on the courier.


• Typical delivery time is 1–3 working days, although delays may occur.


• We do not guarantee delivery dates.

All orders are shipped using third-party courier services.

Once your order has been handed over to the courier:

• BessieMart Oriental is not responsible for delivery delays.


• We are not liable for lost, damaged, or delayed packages caused by the courier.


• Customers must contact the courier directly for delivery updates or delivery issues.

Fresh products are perishable and may be affected by transit conditions.

By placing an order, you agree that:

• We do not guarantee freshness or condition if delays occur.


• No refunds or replacements will be issued for spoilage caused by courier delays.


• You accept the risks associated with shipping perishable goods.

Frozen products are packed carefully; however, we cannot guarantee temperature control during transit.

By placing an order, you agree that:

• Products may partially or fully thaw during delivery.


• We are not responsible for thawing due to shipping delays.


• No refunds or replacements will be issued for temperature-related changes.

Customers are responsible for:

• Providing accurate and complete delivery details.


• Being available to receive the package upon delivery.


• Contacting the courier for missed deliveries or rescheduling.

Failure to receive the package on time may affect product quality, especially for fresh and frozen goods.

• If a package is returned due to an incorrect address or failed delivery, reshipping fees may apply.


• We are not responsible for product condition after failed delivery attempts.

Delays may occur due to:

• Weather conditions


• Courier issues


• High shipping volume


• Other unforeseen circumstances

Such delays are outside our control, and we are not liable for their impact.

By placing an order on https://www.bessiemartoriental.com, you confirm that you have read and agreed to this Shipping & Delivery Policy.