Shipping & Delivery Policy

Thank you for shopping at Bessiemart Oriental. Please read our shipping and delivery policy carefully before placing your order.

1. Order Processing
Orders are processed and shipped Monday to Wednesday only
Orders placed after the cut-off time or on non-shipping days will be processed on the next shipping day
This schedule helps reduce delays and protects the quality of perishable goods

2. Delivery Areas
We offer nationwide shipping within Romania
Local delivery or pickup in Constanța may be available (depending on arrangement)

3. Delivery Time
Delivery times are estimated only and depend on the courier
Typical delivery: 1–3 working days, but delays may occur
We do not guarantee delivery dates.

4. Courier Responsibility
All orders are shipped via third-party courier services.
Once your order has been handed over to the courier:
Bessiemart Oriental is not responsible for delivery delays
We are not liable for lost, damaged, or delayed packages caused by the courier
Customers must contact the courier directly for delivery updates or issues

5. Fresh Produce (Vegetables, Fruits, Herbs)
Fresh products are perishable and may be affected by transit conditions.
By placing an order, you agree that:
We do not guarantee freshness or condition if delays occur
No refunds or replacements will be issued for spoilage caused by courier delays
You accept the risks of shipping perishable goods

6. Frozen Products
Frozen products are packed carefully; however, we cannot guarantee temperature control during transit.
By placing an order, you agree that:
Products may partially or fully thaw during delivery
We are not responsible for thawing due to shipping delays
No refunds or replacements will be issued for temperature-related changes

7. Customer Responsibility
Customers are responsible for:
Providing accurate and complete delivery details
Being available to receive the package upon delivery
Contacting the courier for missed deliveries or rescheduling
Failure to receive the package on time may affect product quality, especially for fresh and frozen goods.

8. Failed Delivery / Incorrect Address
If a package is returned due to incorrect address or failed delivery, reshipping fees may apply
We are not responsible for product condition after failed delivery attempts

9. Delays Beyond Our Control
Delays may occur due to:
Weather conditions
Courier issues
High shipping volume
Other unforeseen circumstances
Such delays are outside our control, and we are not liable for their impact.

10. Agreement
By placing an order on https://bessiemartoriental.com you confirm that you have read and agreed to this Shipping & Delivery Policy.