🇵🇭 Authentic Filipino & Asian Groceries • 📦 Balikbayan Box • 🛒 Pasabuy PH → Europe • 🚐 Mobile Store Visits • 🚚 Delivery Across Romania & Europe 🌍
BessieMart Asian Goodies

Frequently Asked Questions (FAQ)


1. What is BessieMart Oriental?

A Filipino-owned online store based in Constanța, Romania, offering Filipino, Asian, and selected European groceries, snacks, and more.



2. Where are you located?

We are based in Constanța, Romania (near the County Hospital area).


We currently operate online only.


Local pickup is available, and the pickup address will be provided during checkout.



3. Where do you ship?

  • Romania

  • Bulgaria

  • Moldova

  • Albania

  • Slovakia

  • Hungary



4. Do you offer Cash on Delivery (COD)?

Cash on Delivery (COD) is available only within Romania and only for selected customers with a positive order history.


Customers approved for COD are required to pay a down payment equal to the shipping fee before dispatch.


The remaining balance is paid directly to the courier upon delivery.



5. Delivery Time

  • Romania: Usually next business day after dispatch (may take an additional 1–2 days due to courier delays).

  • Other countries: Usually 3–7 business days depending on destination.



6. Payment Methods

  • Online payment (available during checkout)

  • Cash on Delivery for approved customers within Romania



7. Are your products authentic?

Yes. All products are sourced from trusted suppliers and distributors.



8. Can I install your website as an app?

Yes.


Visit: https://www.bessiemartoriental.com


Then select "Add to Home Screen" from your browser menu.



9. Problems with your order?

Please report any issues within 24 hours of delivery and include photos.


We can assist with:



  • Wrong items received

  • Damaged non-perishable items only



10. Do you have a physical store?

Not yet. We currently operate online only.


Local pickup is available, and the pickup address is shown during checkout.



11. Contact Us

📧 bessiemarteu@gmail.com


📱 +40 772 054 186



12. Wholesale / Bulk Orders

Wholesale and bulk orders are available.


Please contact us for pricing and availability.



13. Frozen & Fresh Items Policy (Important)

Frozen and fresh items are shipped at the customer's risk.



Before shipping these products, customers must confirm:



"I accept the risks involved in shipping frozen and fresh items."



This means:




  • Items may thaw, spoil, ripen, soften, or change condition during transit.

  • Courier delays are beyond our control.

  • Product condition upon arrival cannot be guaranteed.



No refund or replacement for:




  • Thawed or spoiled products

  • Fresh products with changes in condition during transit

  • Courier delays



Exception:




  • Wrong item received (must be reported within 24 hours with photos).