FREQUENTLY ASKED QUESTIONS (FAQ)
1. What is BessieMart Oriental?
BessieMart Oriental is a Filipino-owned online store based in Constanța, Romania. We offer Filipino, Asian, and selected European products — groceries, snacks, condiments, beauty items, and more.
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2. Where are you located?
We are located in Constanța, Romania, close to the Județean Hospital of Constanța.
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3. What countries do you ship to?
We currently ship to:
• Romania
• Bulgaria
• Moldova
• Albania
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4. Do you offer Cash on Delivery (COD)?
Yes — Cash on Delivery (COD) is available for all orders within Romania.
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5. How long does delivery take?
• Romania: Usually next-day delivery. In case of delays, it may take 1–2 additional days.
• Nearby countries: Typically 3–7 business days.
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6. What payment methods do you accept?
• Cash on Delivery (Romania)
• Other payment options appear automatically at checkout depending on your location
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7. Are the products authentic?
Yes! Our Filipino and Asian products are sourced from trusted and verified suppliers, ensuring authenticity and quality.
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8. Can I install the website as an app on my phone?
Yes — simply visit:
🌐 bessiemartoriental.link
Then select “Add to Home Screen” on your mobile browser.
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9. What should I do if I receive a damaged or wrong item?
Please contact us within 24–48 hours with photos of the item. We will arrange a replacement or provide another solution.
⸻
10. Do you have a physical store?
Not yet — we currently operate online.
We plan to open a physical shop in the future.
⸻
11. How can I contact you?
📧 Email: bessiemarteu@gmail.com
📱 WhatsApp: +40 (772) 054 186
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12. Do you restock popular items?
Yes! We regularly restock best-selling products. Follow our Facebook page for announcements.
⸻
13. Do you accept bulk or wholesale orders?
Yes — please contact us through email or WhatsApp for wholesale pricing or special arrangements.
BessieMart Oriental is a Filipino-owned online store based in Constanța, Romania. We offer Filipino, Asian, and selected European products — groceries, snacks, condiments, beauty items, and more.
⸻
2. Where are you located?
We are located in Constanța, Romania, close to the Județean Hospital of Constanța.
⸻
3. What countries do you ship to?
We currently ship to:
• Romania
• Bulgaria
• Moldova
• Albania
⸻
4. Do you offer Cash on Delivery (COD)?
Yes — Cash on Delivery (COD) is available for all orders within Romania.
⸻
5. How long does delivery take?
• Romania: Usually next-day delivery. In case of delays, it may take 1–2 additional days.
• Nearby countries: Typically 3–7 business days.
⸻
6. What payment methods do you accept?
• Cash on Delivery (Romania)
• Other payment options appear automatically at checkout depending on your location
⸻
7. Are the products authentic?
Yes! Our Filipino and Asian products are sourced from trusted and verified suppliers, ensuring authenticity and quality.
⸻
8. Can I install the website as an app on my phone?
Yes — simply visit:
🌐 bessiemartoriental.link
Then select “Add to Home Screen” on your mobile browser.
⸻
9. What should I do if I receive a damaged or wrong item?
Please contact us within 24–48 hours with photos of the item. We will arrange a replacement or provide another solution.
⸻
10. Do you have a physical store?
Not yet — we currently operate online.
We plan to open a physical shop in the future.
⸻
11. How can I contact you?
📧 Email: bessiemarteu@gmail.com
📱 WhatsApp: +40 (772) 054 186
⸻
12. Do you restock popular items?
Yes! We regularly restock best-selling products. Follow our Facebook page for announcements.
⸻
13. Do you accept bulk or wholesale orders?
Yes — please contact us through email or WhatsApp for wholesale pricing or special arrangements.