FREQUENTLY ASKED QUESTIONS (FAQ)
BessieMart Oriental – FAQ
1. What is BessieMart Oriental?
A Filipino-owned online store in Constanța, Romania offering Filipino, Asian, and selected European groceries, snacks, and more.
2. Where are you located?
Constanța, Romania (near the County Hospital).
We are currently online only.
3. Where do you ship?
Romania, Bulgaria, Moldova, Albania, Slovakia, and Hungary.
4. Do you offer Cash on Delivery (COD)?
Yes, only within Romania.
5. Delivery time
• Romania: Next day (may take +1–2 days if delayed)
• Other countries: 3–7 business days
6. Payment methods
• Cash on Delivery (Romania)
• Online payment (shown at checkout)
7. Are your products authentic?
Yes, sourced from trusted suppliers.
8. Can I install your website as an app?
Yes — visit: https://bessiemartoriental.com
Then tap “Add to Home Screen.”
9. Problems with your order?
Report within 24 hours with photos.
We assist with:
• Wrong items
• Damaged non-perishable items only
10. Do you have a physical store?
Not yet — online only for now.
11. Contact us
📧 bessiemarteu@gmail.com
📱 +40 772 054 186
12. Wholesale / bulk orders
Available — message us for details.
13. Frozen & Fresh Items Policy (Important)
Frozen and fresh items are shipped at customer’s risk.
Before shipping, you must agree:
👉 “I accept the risks involved in shipping frozen and fresh items.”
What this means:
• Items may thaw, spoil, ripen, or get damaged during transit
• Courier delays are beyond our control
• Product condition on arrival is not guaranteed
No refund / replacement for:
• Thawed or spoiled items
• Fresh items with changes in condition
• Courier delays
Only exception:
• Wrong item received (report within 24 hours)
1. What is BessieMart Oriental?
A Filipino-owned online store in Constanța, Romania offering Filipino, Asian, and selected European groceries, snacks, and more.
2. Where are you located?
Constanța, Romania (near the County Hospital).
We are currently online only.
3. Where do you ship?
Romania, Bulgaria, Moldova, Albania, Slovakia, and Hungary.
4. Do you offer Cash on Delivery (COD)?
Yes, only within Romania.
5. Delivery time
• Romania: Next day (may take +1–2 days if delayed)
• Other countries: 3–7 business days
6. Payment methods
• Cash on Delivery (Romania)
• Online payment (shown at checkout)
7. Are your products authentic?
Yes, sourced from trusted suppliers.
8. Can I install your website as an app?
Yes — visit: https://bessiemartoriental.com
Then tap “Add to Home Screen.”
9. Problems with your order?
Report within 24 hours with photos.
We assist with:
• Wrong items
• Damaged non-perishable items only
10. Do you have a physical store?
Not yet — online only for now.
11. Contact us
📧 bessiemarteu@gmail.com
📱 +40 772 054 186
12. Wholesale / bulk orders
Available — message us for details.
13. Frozen & Fresh Items Policy (Important)
Frozen and fresh items are shipped at customer’s risk.
Before shipping, you must agree:
👉 “I accept the risks involved in shipping frozen and fresh items.”
What this means:
• Items may thaw, spoil, ripen, or get damaged during transit
• Courier delays are beyond our control
• Product condition on arrival is not guaranteed
No refund / replacement for:
• Thawed or spoiled items
• Fresh items with changes in condition
• Courier delays
Only exception:
• Wrong item received (report within 24 hours)