Frequently Asked Questions
1. How long does my order take?
Orders are prepared fresh and typically take 20–45 minutes.
During peak hours, preparation time may be slightly longer.
2. When should I make a payment?
We accept Mobile Money and Cash.
For faster service, please complete Mobile Money payments immediately after placing your order.
3. When does preparation begin?
Preparation begins once your order is confirmed.
Please ensure all details are correct before placing your order.
4. Can I cancel or change my order?
Orders cannot be cancelled or modified once preparation has started.
5. What if I don’t pick up my order on time?
We recommend arriving at your selected pickup time.
Late pickups may affect food quality, and unclaimed orders may be discarded without a refund.
6. Do you offer refunds?
Refunds are only considered in cases of:
Incorrect order
Missing items
Verified quality issues
All concerns must be reported immediately upon receipt.
7. What if I entered the wrong delivery details?
Please double-check your information before confirming your order.
We are not responsible for issues caused by incorrect details provided.
8. Can I customize my order?
Some items can be customized.
Promos and combo meals are fixed and cannot be modified.
9. Do you remake orders if I change my mind?
No. Once an order is prepared, we can't remake it unless there is a verified issue.
10. What should I do if there is an issue with my order?
Contact us immediately with clear details.
We are committed to resolving genuine concerns quickly.
Orders are prepared fresh and typically take 20–45 minutes.
During peak hours, preparation time may be slightly longer.
2. When should I make a payment?
We accept Mobile Money and Cash.
For faster service, please complete Mobile Money payments immediately after placing your order.
3. When does preparation begin?
Preparation begins once your order is confirmed.
Please ensure all details are correct before placing your order.
4. Can I cancel or change my order?
Orders cannot be cancelled or modified once preparation has started.
5. What if I don’t pick up my order on time?
We recommend arriving at your selected pickup time.
Late pickups may affect food quality, and unclaimed orders may be discarded without a refund.
6. Do you offer refunds?
Refunds are only considered in cases of:
Incorrect order
Missing items
Verified quality issues
All concerns must be reported immediately upon receipt.
7. What if I entered the wrong delivery details?
Please double-check your information before confirming your order.
We are not responsible for issues caused by incorrect details provided.
8. Can I customize my order?
Some items can be customized.
Promos and combo meals are fixed and cannot be modified.
9. Do you remake orders if I change my mind?
No. Once an order is prepared, we can't remake it unless there is a verified issue.
10. What should I do if there is an issue with my order?
Contact us immediately with clear details.
We are committed to resolving genuine concerns quickly.