Policy
Effective Date: March 21, 2025
At AS G STORE, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, www.asgstore.shop, and our services.
1. Information We Collect
We may collect the following types of personal information:
Personal Details: Name, phone number, email address, shipping and billing address.
Payment Information: Payment method details (processed securely via third-party payment providers; we do not store card details).
Order History: Products purchased, transaction history, and customer support communication.
Device & Usage Data: IP address, browser type, device used, and interaction with our website (collected via cookies or analytics tools).
2. How We Use Your Information
We use your information for the following purposes:
To process and deliver your orders
To communicate with you regarding your orders or inquiries
To provide customer service and support
To improve our website and customer experience
To send promotional emails or updates (only if you opt in)
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. However, your data may be shared with:
Third-party service providers involved in payment processing, delivery, or customer support
Legal authorities, when required to comply with the law or protect our rights
4. Data Security
We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse. All transactions are secured using SSL encryption, and sensitive data is handled by trusted third-party providers.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyze website traffic. You can choose to disable cookies in your browser settings, though some features may not function correctly.
6. Your Rights
You have the right to:
Access and review your personal data
Request correction or deletion of your data
Withdraw your consent to data processing at any time
To exercise any of these rights, please contact us using the details below.
7. Changes to This Policy
AS G STORE reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: asgstore.customerservice@gmail.com
📱 WhatsApp: +601121122215
Return & Refund Policy
Thank you for shopping at AS G STORE. We value your satisfaction and strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully to understand your rights and our process.
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1. Return Eligibility
You may request a return only under the following conditions:
You received a defective, damaged, or incorrect item.
The return request is made within 3 days of receiving your order.
The item must be unused, in original condition, and in its original packaging (including tags or labels).
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2. Non-Returnable Items
We do not accept returns or refunds for the following:
Items purchased during clearance or promotional sales.
Items damaged due to misuse, improper care, or handling after delivery.
Requests made after 3 days of delivery.
Items with signs of wear, washing, or alteration
3. How to Request a Return or Refund
To initiate a return or refund:
1. Contact us at asgstore.customerservice@gmail.com or via WhatsApp: +601121122215.
2. Provide your Order Number, a brief explanation, and photo/video proof of the issue.
3. Our team will review your request and respond within 2–3 business days.
If approved:
We will guide you on the return shipping process.
You are responsible for return shipping costs unless the return is due to our error.
4. Refund Process
If your return is approved and the item is received and inspected:
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–14 business days.
Refunds will be issued to your original payment method or store credit (depending on the case).
Shipping fees are non-refundable, unless the return was due to our mistake.
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5. Exchanges
We do not offer direct exchanges. If you need a different item or size, please return the original item (if eligible) and place a new order.
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6. Contact Us
If you have any questions or concerns about this Return & Refund Policy, please contact our support team:
📧 Email: asgstore.customerservice@gmail.com
📱 WhatsApp: +601121122215
Shipping Policy
Thank you for shopping with AS G STORE. We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below for more information on how we handle deliveries.
1. Shipping Coverage
We currently ship to all regions within Malaysia. For international orders, kindly contact us directly before making a purchase.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been confirmed. You will receive a notification once your order has been shipped.
3. Shipping Duration
Estimated delivery times are as follows:
West Malaysia: 2–5 business days
East Malaysia (Sabah & Sarawak): 3–7 business days
Note: Delivery times may vary due to courier delays, weather conditions, or peak seasons.
4. Shipping Charges
Shipping fees are calculated at checkout based on the weight, destination, and shipping method selected. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
5. Tracking Your Order
Once your order has been shipped, a tracking number will be provided via email or WhatsApp. You can use this number to track your package via the courier's website.
6. Failed Deliveries / Incorrect Address
Please ensure all shipping information provided is accurate. AS G STORE is not responsible for delays or losses due to incorrect or incomplete addresses. If a package is returned due to an incorrect address, the customer will be responsible for the re-delivery cost.
7. Damaged or Lost Items
If your package arrives damaged or is lost in transit, please contact us within 3 days of receiving your order (or the expected delivery date). We will assist in filing a claim with the courier and do our best to resolve the issue.
8. Contact Us
If you have any questions about your order or our shipping process, please don’t hesitate to contact us at:
📧 Email: asgstore.customerservice@gmail.com
📱 WhatsApp: +601121122215
At AS G STORE, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, and protect your data when you interact with our website, www.asgstore.shop, and our services.
1. Information We Collect
We may collect the following types of personal information:
Personal Details: Name, phone number, email address, shipping and billing address.
Payment Information: Payment method details (processed securely via third-party payment providers; we do not store card details).
Order History: Products purchased, transaction history, and customer support communication.
Device & Usage Data: IP address, browser type, device used, and interaction with our website (collected via cookies or analytics tools).
2. How We Use Your Information
We use your information for the following purposes:
To process and deliver your orders
To communicate with you regarding your orders or inquiries
To provide customer service and support
To improve our website and customer experience
To send promotional emails or updates (only if you opt in)
3. Data Sharing and Disclosure
We do not sell, rent, or trade your personal data. However, your data may be shared with:
Third-party service providers involved in payment processing, delivery, or customer support
Legal authorities, when required to comply with the law or protect our rights
4. Data Security
We implement appropriate technical and organizational measures to safeguard your information against unauthorized access, loss, or misuse. All transactions are secured using SSL encryption, and sensitive data is handled by trusted third-party providers.
5. Cookies
Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and analyze website traffic. You can choose to disable cookies in your browser settings, though some features may not function correctly.
6. Your Rights
You have the right to:
Access and review your personal data
Request correction or deletion of your data
Withdraw your consent to data processing at any time
To exercise any of these rights, please contact us using the details below.
7. Changes to This Policy
AS G STORE reserves the right to update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: asgstore.customerservice@gmail.com
📱 WhatsApp: +601121122215
Return & Refund Policy
Thank you for shopping at AS G STORE. We value your satisfaction and strive to provide high-quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully to understand your rights and our process.
---
1. Return Eligibility
You may request a return only under the following conditions:
You received a defective, damaged, or incorrect item.
The return request is made within 3 days of receiving your order.
The item must be unused, in original condition, and in its original packaging (including tags or labels).
---
2. Non-Returnable Items
We do not accept returns or refunds for the following:
Items purchased during clearance or promotional sales.
Items damaged due to misuse, improper care, or handling after delivery.
Requests made after 3 days of delivery.
Items with signs of wear, washing, or alteration
3. How to Request a Return or Refund
To initiate a return or refund:
1. Contact us at asgstore.customerservice@gmail.com or via WhatsApp: +601121122215.
2. Provide your Order Number, a brief explanation, and photo/video proof of the issue.
3. Our team will review your request and respond within 2–3 business days.
If approved:
We will guide you on the return shipping process.
You are responsible for return shipping costs unless the return is due to our error.
4. Refund Process
If your return is approved and the item is received and inspected:
We will notify you of the approval or rejection of your refund.
If approved, your refund will be processed within 7–14 business days.
Refunds will be issued to your original payment method or store credit (depending on the case).
Shipping fees are non-refundable, unless the return was due to our mistake.
---
5. Exchanges
We do not offer direct exchanges. If you need a different item or size, please return the original item (if eligible) and place a new order.
---
6. Contact Us
If you have any questions or concerns about this Return & Refund Policy, please contact our support team:
📧 Email: asgstore.customerservice@gmail.com
📱 WhatsApp: +601121122215
Shipping Policy
Thank you for shopping with AS G STORE. We are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy below for more information on how we handle deliveries.
1. Shipping Coverage
We currently ship to all regions within Malaysia. For international orders, kindly contact us directly before making a purchase.
2. Processing Time
All orders are processed within 1–3 business days (excluding weekends and public holidays) after payment has been confirmed. You will receive a notification once your order has been shipped.
3. Shipping Duration
Estimated delivery times are as follows:
West Malaysia: 2–5 business days
East Malaysia (Sabah & Sarawak): 3–7 business days
Note: Delivery times may vary due to courier delays, weather conditions, or peak seasons.
4. Shipping Charges
Shipping fees are calculated at checkout based on the weight, destination, and shipping method selected. Occasionally, we may offer free shipping promotions, which will be clearly stated on our website.
5. Tracking Your Order
Once your order has been shipped, a tracking number will be provided via email or WhatsApp. You can use this number to track your package via the courier's website.
6. Failed Deliveries / Incorrect Address
Please ensure all shipping information provided is accurate. AS G STORE is not responsible for delays or losses due to incorrect or incomplete addresses. If a package is returned due to an incorrect address, the customer will be responsible for the re-delivery cost.
7. Damaged or Lost Items
If your package arrives damaged or is lost in transit, please contact us within 3 days of receiving your order (or the expected delivery date). We will assist in filing a claim with the courier and do our best to resolve the issue.
8. Contact Us
If you have any questions about your order or our shipping process, please don’t hesitate to contact us at:
📧 Email: asgstore.customerservice@gmail.com
📱 WhatsApp: +601121122215