FAQ
Below are some of the most commonly asked questions from our customers. If you don’t find what you’re looking for, feel free to contact us!
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1. How do I place an order?
Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your payment.
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2. What payment methods do you accept?
We accept:
Online banking (FPX)
Debit/Credit cards
E-wallets (where applicable)
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3. Do you offer Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery. All payments must be made in advance through our secure payment gateways.
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4. How long does delivery take?
West Malaysia: 2–5 working days
East Malaysia: 3–7 working days
Delivery times may vary based on location and courier performance.
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5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this to track your parcel on the courier’s website.
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6. Can I return or exchange my item?
We only accept returns for:
Wrong item received
Defective or damaged item
Request made within 3 days of receiving the item
Please read our Return & Refund Policy for full details.
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7. What should I do if I receive a damaged or wrong item?
Contact us immediately via WhatsApp or email with your order number and photo/video proof. We will assist you with the return or refund process.
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8. Do you offer free shipping?
We occasionally run free shipping promotions. Please check our homepage or social media for current offers.
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9. How do I contact customer service?
You can reach us at:
📧 Email: asgstore.customerservice@gmail.com
📱 WhatsApp: +601121122215
We aim to respond within 24 hours on business days.
---
1. How do I place an order?
Simply browse our collections, add your desired items to the cart, and proceed to checkout. Follow the instructions to complete your payment.
---
2. What payment methods do you accept?
We accept:
Online banking (FPX)
Debit/Credit cards
E-wallets (where applicable)
---
3. Do you offer Cash on Delivery (COD)?
No, we currently do not offer Cash on Delivery. All payments must be made in advance through our secure payment gateways.
---
4. How long does delivery take?
West Malaysia: 2–5 working days
East Malaysia: 3–7 working days
Delivery times may vary based on location and courier performance.
---
5. How can I track my order?
Once your order is shipped, you will receive a tracking number via email or WhatsApp. You can use this to track your parcel on the courier’s website.
---
6. Can I return or exchange my item?
We only accept returns for:
Wrong item received
Defective or damaged item
Request made within 3 days of receiving the item
Please read our Return & Refund Policy for full details.
---
7. What should I do if I receive a damaged or wrong item?
Contact us immediately via WhatsApp or email with your order number and photo/video proof. We will assist you with the return or refund process.
---
8. Do you offer free shipping?
We occasionally run free shipping promotions. Please check our homepage or social media for current offers.
---
9. How do I contact customer service?
You can reach us at:
📧 Email: asgstore.customerservice@gmail.com
📱 WhatsApp: +601121122215
We aim to respond within 24 hours on business days.