Terms & Condition
Terms & Conditions
By accessing and using this website, you agree to all the terms and conditions stated below. If you do not agree to these terms and conditions, or any part of them, please do not use this website.
Article 1
This website contains images of tobacco and other age-restricted products. You must be at least 21 years of age to use this website.
Article 2
All orders are subject to approval by world-cigs.com.
world-cigs.com reserves the right to cancel, reject, or modify your order for any reason.
After placing an order, a “Pending” email is sent to confirm receipt of the order, but it does not indicate approval. Order approval is confirmed in a subsequent email.
If a product is out of stock, the customer will be informed.
Article 3
Shipping is provided by international postal or courier services and typically takes between 5 and 40 days, depending on your country and destination city.
Delivery times may be extended due to customs delays, extreme weather, or local postal issues (see Shipping page for details).
Delays are beyond our control, and we are not responsible for any such delays.
Article 4
In the case of incorrect or missing delivery, please contact us with your order number within 14 days.
Missing items: Contact us with pictures of the delivered parcel upon receipt. We will ship the missing items as soon as possible.
Wrong items: Goods must be returned undamaged and in their original packaging.
If you choose to accept the wrong items, please contact us with your order number.
Article 5
Cigarette and tobacco packs come with Excise stickers, proving that taxes (customs duties, VAT, Excise tax) were paid in Indonesia.
However, your delivery may be subject to customs duties, taxes, or seizure in your country, which are beyond our control and must be borne by you.
We are not responsible for paying any taxes or duties involved in importing your order.
Customers are advised to be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries before placing an order.
Article 6
IMPORTANT NOTE
We declare orders as “Cigarillos” on the Customs Declaration Form due to customs regulations in the source country.
Declarations are made in the official language “Cerutu kecil” of the country from which the shipment is dispatched.
We cannot declare special requests such as Gift, etc., on the Customs Declaration Form.
If you do not agree, please do not place an order.
All customers must be aware of destination country’s local customs laws about purchasing tobacco online from overseas (non-EU) countries by post before placing an order.
Article 7
We cannot be held responsible for customs taxes, charges, seizure, delayed shipments, or any other inconveniences caused by domestic customs offices.
Each country has different laws and tariffs regarding tobacco imports.
We are not fully aware of all customs regulations worldwide; therefore, each buyer is responsible for understanding the conditions and regulations applied by their local customs authorities.
Article 8
All customers must be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries.
If your order is held or confiscated by customs, you are responsible for complying with your local customs regulations.
If the package is returned to us within 40 days, we will refund the product cost only. Shipping fees are non-refundable.
Article 9
If the product is not returned within 40 days, it will be considered lost or damaged, and no refund will be provided.
Article 10
As defined by the International Air Transport Association (IATA) Dangerous Goods Regulations (DGR), tobacco is categorized as a flammable solid under Dangerous Goods items.
Therefore, no international claims can be made for tobacco orders.
Article 11
The shipment of tobacco and tobacco products is carried out via international postal services and on a person-to-person basis. Therefore, an invoice cannot be issued.
However, if the customer has an official import license for tobacco and tobacco products, an invoice can be provided.
Article 12
For tobacco orders, the sender is not responsible for any customs-related issues in the destination country.
The sender has no obligation to communicate with customs under any circumstances.
The buyer is fully responsible for all customs-related matters in the destination country and cannot request the sender to contact customs or postal services.
Article 13
Flavored tobaccos are banned in certain countries.
We do not take responsibility for customs risks associated with flavored tobacco orders.
Please ensure you are aware of your local regulations before placing an order.
Article 14
We source all products from official importers/retailers and use a drop-shipping service.
Shipments are completed from Indonesia (non-EU country).
Customers must be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries before placing an order.
Article 15
Recommended Maximum Order Quantities
2 Cartons/Boxes (20 packs) of Cigarettes
2 Cartons/Boxes (20 packs) of Heated Tobacco
10 Packs of Hand Rolling Tobacco
250g of Pipe Tobacco
These limits are recommendations only and are not related to customs regulations.
Larger shipments increase the risk of customs inspection, delay, or seizure.
Customers may order above these limits at their own risk.
We are not responsible for customs taxes, duties, seizure, loss, damage, theft, or delays.
We strongly recommend selecting Shipping Insurance during checkout.
Article 16
Please refer to our FAQ page for more information about shipments, tracking, and delivery times.
Important Trademark Disclaimer
All trademarks, logos, brand names, and product images displayed on world-cigs.com are the property of their respective owners.
Our website is an independent reseller of authentic tobacco products and is not affiliated with, endorsed by, or sponsored by any trademark holders, including but not limited to Philip Morris International, BAT, JTI, and Imperial Brands.
Shipping Insurance, Return, Reship, Refund, Cancellation & Chargeback
Cancellation
If the customer wishes to cancel an order (before shipment), please email:
📧 worldcigs.info@gmail.com
Chargeback Policy
For chargeback requests, world-cigs.com must be proven to have violated these terms with valid documentation.
Fraudulent chargebacks will result in legal action by world-cigs.com.
Contact
For assistance, contact:
📧 worldcigs.info@gmail.com
By accessing and using this website, you agree to all the terms and conditions stated below. If you do not agree to these terms and conditions, or any part of them, please do not use this website.
Article 1
This website contains images of tobacco and other age-restricted products. You must be at least 21 years of age to use this website.
Article 2
All orders are subject to approval by world-cigs.com.
world-cigs.com reserves the right to cancel, reject, or modify your order for any reason.
After placing an order, a “Pending” email is sent to confirm receipt of the order, but it does not indicate approval. Order approval is confirmed in a subsequent email.
If a product is out of stock, the customer will be informed.
Article 3
Shipping is provided by international postal or courier services and typically takes between 5 and 40 days, depending on your country and destination city.
Delivery times may be extended due to customs delays, extreme weather, or local postal issues (see Shipping page for details).
Delays are beyond our control, and we are not responsible for any such delays.
Article 4
In the case of incorrect or missing delivery, please contact us with your order number within 14 days.
Missing items: Contact us with pictures of the delivered parcel upon receipt. We will ship the missing items as soon as possible.
Wrong items: Goods must be returned undamaged and in their original packaging.
If you choose to accept the wrong items, please contact us with your order number.
Article 5
Cigarette and tobacco packs come with Excise stickers, proving that taxes (customs duties, VAT, Excise tax) were paid in Indonesia.
However, your delivery may be subject to customs duties, taxes, or seizure in your country, which are beyond our control and must be borne by you.
We are not responsible for paying any taxes or duties involved in importing your order.
Customers are advised to be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries before placing an order.
Article 6
IMPORTANT NOTE
We declare orders as “Cigarillos” on the Customs Declaration Form due to customs regulations in the source country.
Declarations are made in the official language “Cerutu kecil” of the country from which the shipment is dispatched.
We cannot declare special requests such as Gift, etc., on the Customs Declaration Form.
If you do not agree, please do not place an order.
All customers must be aware of destination country’s local customs laws about purchasing tobacco online from overseas (non-EU) countries by post before placing an order.
Article 7
We cannot be held responsible for customs taxes, charges, seizure, delayed shipments, or any other inconveniences caused by domestic customs offices.
Each country has different laws and tariffs regarding tobacco imports.
We are not fully aware of all customs regulations worldwide; therefore, each buyer is responsible for understanding the conditions and regulations applied by their local customs authorities.
Article 8
All customers must be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries.
If your order is held or confiscated by customs, you are responsible for complying with your local customs regulations.
If the package is returned to us within 40 days, we will refund the product cost only. Shipping fees are non-refundable.
Article 9
If the product is not returned within 40 days, it will be considered lost or damaged, and no refund will be provided.
Article 10
As defined by the International Air Transport Association (IATA) Dangerous Goods Regulations (DGR), tobacco is categorized as a flammable solid under Dangerous Goods items.
Therefore, no international claims can be made for tobacco orders.
Article 11
The shipment of tobacco and tobacco products is carried out via international postal services and on a person-to-person basis. Therefore, an invoice cannot be issued.
However, if the customer has an official import license for tobacco and tobacco products, an invoice can be provided.
Article 12
For tobacco orders, the sender is not responsible for any customs-related issues in the destination country.
The sender has no obligation to communicate with customs under any circumstances.
The buyer is fully responsible for all customs-related matters in the destination country and cannot request the sender to contact customs or postal services.
Article 13
Flavored tobaccos are banned in certain countries.
We do not take responsibility for customs risks associated with flavored tobacco orders.
Please ensure you are aware of your local regulations before placing an order.
Article 14
We source all products from official importers/retailers and use a drop-shipping service.
Shipments are completed from Indonesia (non-EU country).
Customers must be aware of their local customs laws regarding purchasing tobacco online from overseas (non-EU) countries before placing an order.
Article 15
Recommended Maximum Order Quantities
2 Cartons/Boxes (20 packs) of Cigarettes
2 Cartons/Boxes (20 packs) of Heated Tobacco
10 Packs of Hand Rolling Tobacco
250g of Pipe Tobacco
These limits are recommendations only and are not related to customs regulations.
Larger shipments increase the risk of customs inspection, delay, or seizure.
Customers may order above these limits at their own risk.
We are not responsible for customs taxes, duties, seizure, loss, damage, theft, or delays.
We strongly recommend selecting Shipping Insurance during checkout.
Article 16
Please refer to our FAQ page for more information about shipments, tracking, and delivery times.
Important Trademark Disclaimer
All trademarks, logos, brand names, and product images displayed on world-cigs.com are the property of their respective owners.
Our website is an independent reseller of authentic tobacco products and is not affiliated with, endorsed by, or sponsored by any trademark holders, including but not limited to Philip Morris International, BAT, JTI, and Imperial Brands.
Shipping Insurance, Return, Reship, Refund, Cancellation & Chargeback
Cancellation
If the customer wishes to cancel an order (before shipment), please email:
📧 worldcigs.info@gmail.com
Chargeback Policy
For chargeback requests, world-cigs.com must be proven to have violated these terms with valid documentation.
Fraudulent chargebacks will result in legal action by world-cigs.com.
Contact
For assistance, contact:
📧 worldcigs.info@gmail.com