Terms & Conditions
Last Updated: [Insert Date]
⸻
1. Agreement to Terms
By purchasing any product or service from WAVYYSTORE (in-store or online), the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
Signature on the physical receipt constitutes full agreement to the complete Terms & Conditions published on the official WAVYYSTORE website.
These Terms apply to all Brand New, Boxed, Pre-Owned devices, accessories, repairs, trade-ins, and online transactions.
⸻
2. Payment Policy
We accept:
• Cash
• Bank Transfer
• Mobile Money
All products remain the property of WAVYYSTORE until full payment has been received and confirmed.
For hire purchase or installment plans, additional written agreements apply.
⸻
3. Product Categories
Brand New Devices
Factory-sealed, unused devices supplied by authorized distributors.
Boxed Devices
Certified devices sold with box and store warranty.
Pre-Owned Devices
Previously used devices that have been tested, inspected, and verified by WAVYYSTORE.
⸻
Warranty Policy
⸻
4. Warranty Period
Warranty begins on the date of purchase as stated on the receipt.
• Brand New Devices: 6–12 months (depending on model)
• Boxed Devices: As specified on receipt
• Pre-Owned Devices: 3 months unless otherwise stated
Warranty is non-transferable and valid only for the original purchaser.
⸻
5. Warranty Coverage
5.1 Covered
Warranty covers manufacturing defects and internal functional faults not caused by user damage.
5.2 Not Covered
Warranty does NOT cover damage caused by:
• Physical damage (drops, cracks, impact)
• Water or liquid damage
• Power surges or electrical faults
• Unauthorized repairs or tampering
• Software misuse or malicious downloads
• Use of non-certified accessories
• Accidental damage or negligence
WAVYYSTORE reserves the right to inspect and verify all claims before approval.
⸻
6. Battery Policy
For Boxed and Pre-Owned devices:
If battery health drops below 80% within the valid warranty period due to natural degradation (not misuse), WAVYYSTORE will provide a free battery replacement.
Battery swelling or failure caused by:
• Wrong chargers
• Power surge
• Physical damage
• Liquid damage
is NOT covered.
⸻
7. Brand New Device Exchange Policy
If a verified factory manufacturing defect is identified:
• Device may be repaired or exchanged.
• Exchange applies only to confirmed factory faults.
• Device must show no signs of misuse or damage.
All exchanges are subject to technical inspection and approval.
⸻
8. Warranty Claim Procedure
To initiate a warranty claim, the customer must:
1. Present original receipt.
2. Provide a clear description of the issue.
3. Allow device inspection.
Diagnostic period may take 24–72 hours.
Repairs may take up to 10 working days, depending on part availability.
Failure to follow standard procedure may delay service.
⸻
9. Refund Policy
Refunds are not automatic.
Refund will only be considered if:
• Device is confirmed defective, AND
• Device cannot be repaired or replaced within 10 working days.
If a customer insists on a refund without allowing standard procedure:
Refund (if approved) will be processed within 14 working days.
Refund method will correspond to original payment method where possible.
⸻
10. No-Refund Situations
Refunds will not be granted for:
• Change of mind
• Upgrade preference
• Cosmetic wear after purchase
• Software updates causing temporary bugs
• Account lock (iCloud, Google, passcode)
• Misconceptions about regional models (e.g., CH vs LL)
• User-caused damage
⸻
11. After-Sales Support
WAVYYSTORE provides after-sales assistance within the warranty period including:
• Technical inspection
• Software guidance
• Functional troubleshooting
• Warranty servicing
Customer is responsible for backing up personal data before handing over any device.
WAVYYSTORE is not liable for data loss.
⸻
12. Online Purchase Policy
For online orders:
• Customer must provide accurate name, contact number, and delivery details.
• Incorrect details submitted by customer are not WAVYYSTORE responsibility.
• Orders are processed after payment confirmation.
• Delivery timelines depend on shipping schedule and location.
• Risk transfers to customer upon confirmed delivery.
⸻
13. Trade-In Policy
• Trade-in value depends on device condition and market value.
• Devices must not be reported stolen or blacklisted.
• WAVYYSTORE reserves the right to reject trade-ins.
• Stolen or blacklisted devices may be confiscated and reported.
⸻
14. Repairs Policy
Devices submitted for repair:
• Must be collected within 30 days of completion.
• Uncollected devices beyond 60 days may incur storage fees.
• WAVYYSTORE is not responsible for previously undisclosed faults.
⸻
15. Limitation of Liability
WAVYYSTORE shall not be liable for:
• Data loss
• Business interruption
• Power surge damage
• Third-party repair consequences
• Indirect or incidental damages
Our responsibility is limited strictly to repair, replacement, or refund as outlined in this policy.
⸻
16. Right to Update Terms
WAVYYSTORE reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updates will be published on the official website.
⸻
1. Agreement to Terms
By purchasing any product or service from WAVYYSTORE (in-store or online), the customer confirms that they have read, understood, and agreed to these Terms & Conditions.
Signature on the physical receipt constitutes full agreement to the complete Terms & Conditions published on the official WAVYYSTORE website.
These Terms apply to all Brand New, Boxed, Pre-Owned devices, accessories, repairs, trade-ins, and online transactions.
⸻
2. Payment Policy
We accept:
• Cash
• Bank Transfer
• Mobile Money
All products remain the property of WAVYYSTORE until full payment has been received and confirmed.
For hire purchase or installment plans, additional written agreements apply.
⸻
3. Product Categories
Brand New Devices
Factory-sealed, unused devices supplied by authorized distributors.
Boxed Devices
Certified devices sold with box and store warranty.
Pre-Owned Devices
Previously used devices that have been tested, inspected, and verified by WAVYYSTORE.
⸻
Warranty Policy
⸻
4. Warranty Period
Warranty begins on the date of purchase as stated on the receipt.
• Brand New Devices: 6–12 months (depending on model)
• Boxed Devices: As specified on receipt
• Pre-Owned Devices: 3 months unless otherwise stated
Warranty is non-transferable and valid only for the original purchaser.
⸻
5. Warranty Coverage
5.1 Covered
Warranty covers manufacturing defects and internal functional faults not caused by user damage.
5.2 Not Covered
Warranty does NOT cover damage caused by:
• Physical damage (drops, cracks, impact)
• Water or liquid damage
• Power surges or electrical faults
• Unauthorized repairs or tampering
• Software misuse or malicious downloads
• Use of non-certified accessories
• Accidental damage or negligence
WAVYYSTORE reserves the right to inspect and verify all claims before approval.
⸻
6. Battery Policy
For Boxed and Pre-Owned devices:
If battery health drops below 80% within the valid warranty period due to natural degradation (not misuse), WAVYYSTORE will provide a free battery replacement.
Battery swelling or failure caused by:
• Wrong chargers
• Power surge
• Physical damage
• Liquid damage
is NOT covered.
⸻
7. Brand New Device Exchange Policy
If a verified factory manufacturing defect is identified:
• Device may be repaired or exchanged.
• Exchange applies only to confirmed factory faults.
• Device must show no signs of misuse or damage.
All exchanges are subject to technical inspection and approval.
⸻
8. Warranty Claim Procedure
To initiate a warranty claim, the customer must:
1. Present original receipt.
2. Provide a clear description of the issue.
3. Allow device inspection.
Diagnostic period may take 24–72 hours.
Repairs may take up to 10 working days, depending on part availability.
Failure to follow standard procedure may delay service.
⸻
9. Refund Policy
Refunds are not automatic.
Refund will only be considered if:
• Device is confirmed defective, AND
• Device cannot be repaired or replaced within 10 working days.
If a customer insists on a refund without allowing standard procedure:
Refund (if approved) will be processed within 14 working days.
Refund method will correspond to original payment method where possible.
⸻
10. No-Refund Situations
Refunds will not be granted for:
• Change of mind
• Upgrade preference
• Cosmetic wear after purchase
• Software updates causing temporary bugs
• Account lock (iCloud, Google, passcode)
• Misconceptions about regional models (e.g., CH vs LL)
• User-caused damage
⸻
11. After-Sales Support
WAVYYSTORE provides after-sales assistance within the warranty period including:
• Technical inspection
• Software guidance
• Functional troubleshooting
• Warranty servicing
Customer is responsible for backing up personal data before handing over any device.
WAVYYSTORE is not liable for data loss.
⸻
12. Online Purchase Policy
For online orders:
• Customer must provide accurate name, contact number, and delivery details.
• Incorrect details submitted by customer are not WAVYYSTORE responsibility.
• Orders are processed after payment confirmation.
• Delivery timelines depend on shipping schedule and location.
• Risk transfers to customer upon confirmed delivery.
⸻
13. Trade-In Policy
• Trade-in value depends on device condition and market value.
• Devices must not be reported stolen or blacklisted.
• WAVYYSTORE reserves the right to reject trade-ins.
• Stolen or blacklisted devices may be confiscated and reported.
⸻
14. Repairs Policy
Devices submitted for repair:
• Must be collected within 30 days of completion.
• Uncollected devices beyond 60 days may incur storage fees.
• WAVYYSTORE is not responsible for previously undisclosed faults.
⸻
15. Limitation of Liability
WAVYYSTORE shall not be liable for:
• Data loss
• Business interruption
• Power surge damage
• Third-party repair consequences
• Indirect or incidental damages
Our responsibility is limited strictly to repair, replacement, or refund as outlined in this policy.
⸻
16. Right to Update Terms
WAVYYSTORE reserves the right to update or modify these Terms & Conditions at any time without prior notice. Updates will be published on the official website.