Delivery Policy
At TravelMania, we aim to provide a seamless and reliable delivery experience for all our customers. Below are the terms and conditions governing our delivery policy:
1. Delivery Coverage
We deliver to all addresses within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
For international shipping, please contact our customer service team for availability and shipping quotes.
2. Delivery Timeframe
Orders are processed within 1–2 business days after confirmation of payment.
Estimated delivery times:
Peninsular Malaysia: 2–5 business days.
Sabah & Sarawak: 3–7 business days.
Delivery may be delayed due to public holidays, peak periods, or unforeseen circumstances.
3. Shipping Charges
Shipping fees are calculated based on the destination, package weight, and dimensions.
Free shipping may be offered for orders exceeding a specified amount (details available on the website or during checkout).
4. Order Tracking
Once your order has been shipped, a tracking number will be provided via email or WhatsApp.
You can use the tracking number to monitor the status of your delivery.
5. Delivery Partner
We work with reputable courier services to ensure timely and secure delivery. Our partners include BBB Express, GDEX and others.
6. Failed Deliveries
If a delivery attempt fails due to incorrect address details or unavailability of the recipient, the courier may arrange a second attempt.
Additional fees may apply for redelivery if the package is returned to us.
7. Damaged or Missing Items
Please inspect your order upon receipt. If you receive a damaged or incorrect item, notify us within 48 hours of delivery.
For missing items, contact our support team immediately so we can investigate and resolve the issue.
8. Self-Pickup Option
A self-pickup option is available at our designated location. Please select "Self-Pickup" at checkout and await confirmation for collection details.
9. Contact Us
If you have any questions or concerns about your delivery, feel free to reach out to us:
Email: sales@wattseshop.my
WhatsApp: 60-18-287 4682
1. Delivery Coverage
We deliver to all addresses within Malaysia, including Peninsular Malaysia, Sabah, and Sarawak.
For international shipping, please contact our customer service team for availability and shipping quotes.
2. Delivery Timeframe
Orders are processed within 1–2 business days after confirmation of payment.
Estimated delivery times:
Peninsular Malaysia: 2–5 business days.
Sabah & Sarawak: 3–7 business days.
Delivery may be delayed due to public holidays, peak periods, or unforeseen circumstances.
3. Shipping Charges
Shipping fees are calculated based on the destination, package weight, and dimensions.
Free shipping may be offered for orders exceeding a specified amount (details available on the website or during checkout).
4. Order Tracking
Once your order has been shipped, a tracking number will be provided via email or WhatsApp.
You can use the tracking number to monitor the status of your delivery.
5. Delivery Partner
We work with reputable courier services to ensure timely and secure delivery. Our partners include BBB Express, GDEX and others.
6. Failed Deliveries
If a delivery attempt fails due to incorrect address details or unavailability of the recipient, the courier may arrange a second attempt.
Additional fees may apply for redelivery if the package is returned to us.
7. Damaged or Missing Items
Please inspect your order upon receipt. If you receive a damaged or incorrect item, notify us within 48 hours of delivery.
For missing items, contact our support team immediately so we can investigate and resolve the issue.
8. Self-Pickup Option
A self-pickup option is available at our designated location. Please select "Self-Pickup" at checkout and await confirmation for collection details.
9. Contact Us
If you have any questions or concerns about your delivery, feel free to reach out to us:
Email: sales@wattseshop.my
WhatsApp: 60-18-287 4682