Terms & Policy

For clarity and consistency throughout this policy:

“TTCS” means Trinbago Transit Courier Solutions Limited.

“Client” means any individual, business, or legal entity that requests, schedules, or pays for TTCS courier services.

“Customer” means the recipient or intended receiver of a package.

“Package” means any parcel, product, item, or goods entrusted to TTCS for delivery.

“Delivery” means the transportation and transfer of a package from the Client’s pickup location to the Customer’s delivery address.

TTCS provides reliable, efficient, and professional courier solutions throughout Trinidad and Tobago.

TTCS specializes in the delivery of packages and general goods while maintaining high standards of safety, punctuality, and communication.

Business Hours: 8:00 AM - 6:00 PM

Operating Days: Monday - Saturday

Closed: Sundays

The standard delivery timeframe is 1-3 business days following pickup or order confirmation.

Delivery times may vary due to traffic, weather conditions, or other unforeseen circumstances. TTCS will make reasonable efforts to communicate any significant delays.

Clients may select from two separate delivery fee options where applicable:

1. Flat Rate Delivery - $45

A fixed delivery fee of $45 per delivery within the applicable service coverage area.

2. Area-Based Delivery

Delivery fees are based on the Customer’s geographic location and provide expanded coverage, including areas such as Rio Claro, Mayaro, and Point Fortin.

North $35-$55
Central $40-$55
South $45-$55

The applicable fee is determined based on the Customer’s delivery location.

List of delivery locations
https://ttcsltd.com/delivery-areas

Clients may choose either the Flat Rate Delivery or Area-Based Delivery option where applicable.

The H100 Truck Delivery fee is $145 per delivery.

This service applies to packages, goods, or shipments requiring an H100 due to their size, weight, quantity, or handling requirements.

The applicable H100 delivery fee becomes payable once the package has been collected from the Client, merchant, or designated pickup location.

TTCS does not impose hidden fees. Any applicable charges will be communicated to the Client.

Once a package has been collected by TTCS, the applicable delivery fee is considered earned and is non-refundable, regardless of whether the delivery is completed, cancelled, refused, or returned.

Special requests, additional services, unusual delivery requirements, or circumstances outside the standard service may require prior approval and/or additional charges.

TTCS accepts Cash on Delivery (COD), LINX, and other approved payment methods.

Mandatory LINX Payment: Where the total amount to be collected on an order, including the applicable delivery fee, exceeds $200, payment must be made using LINX upon delivery, unless otherwise approved by TTCS.

Unless a written business account or subscription agreement provides otherwise, all payments are due in full upon delivery.

Failure to make payment or repeated payment delays may result in suspension of services and/or recovery through appropriate legal measures.

The Client is responsible for ensuring that each package is properly sealed, secured, and protected for transportation.

TTCS offers an optional labeling service at a cost of $3 per label.

One label is required per package.

TTCS is not responsible for damage resulting from insufficient, inadequate, or improper packaging.

Standard Car Delivery

Maximum weight: 50 lb / 23 kg per package

Maximum dimensions: 42" × 28" × 24"

Packages exceeding these limits may be declined or reassigned to H100 Truck Delivery where applicable.

H100 Truck Delivery

Maximum weight: 100 lb / 45 kg per package

Maximum dimensions: 6 ft × 4 ft × 4 ft

Vehicle: H100 Box Truck

Standard delivery timeframe remains 1–3 business days.

Packages exceeding the H100 limits may require special arrangements or may be declined.

TTCS does not accept the following items for delivery:

- Hazardous, explosive, or highly flammable materials.
- Illegal or restricted substances.
- Perishable items that do not have the appropriate storage or transportation requirements.
- Cash, currency, cheques, negotiable instruments, or other monetary items as cargo.
- Items exceeding the applicable weight or size limits unless expressly pre-approved by TTCS.

TTCS may refuse any item that it reasonably considers unsafe, unsuitable, illegal, or inconsistent with its operational requirements.

Cash collection under COD is permitted where TTCS is acting as a collection agent for the Client. Such funds are not considered cargo.

1. Purpose

This policy governs the return of packages that cannot be successfully delivered or are cancelled after dispatch.

2. General Return Conditions

A package may be returned to the Client where:

- The Customer is unavailable or refuses the delivery.
- The delivery address is incomplete, incorrect, or inaccessible.
- The package contains a prohibited item.
- The Client cancels the delivery after dispatch.

3. Standard Return Process

TTCS will return cancelled or undelivered packages directly to the Client within 1–3 business days at no additional return charge.

Where the Client requests that a package be returned as soon as possible, an additional return fee applies:

Standard Car Delivery -$45
Area-Based Delivery - $45
H100 Truck Delivery - $145

TTCS will provide confirmation once the return has been completed or is in progress.

4. Refunds and Non-Refundable Fees

The applicable original delivery fee becomes payable and non-refundable once TTCS has collected the package.

No refund will be issued after collection, regardless of the outcome of the delivery, including Customer unavailability, refusal, incorrect address, cancellation, or return.

5. Additional Delivery Attempts

If an unsuccessful delivery remains in TTCS’s possession and the Client requests another delivery attempt to the same Customer or redirects the package to a different Customer, an additional delivery fee equivalent to the applicable original service type will apply for each additional attempt.

Updated delivery information must be confirmed before the package is dispatched again.

TTCS may collect cash on behalf of a Client under a Cash on Delivery (COD) arrangement.

Cash collected by TTCS will be reconciled and returned to the Client within 24-48 hours of collection.

Applicable delivery fees and other approved charges may be deducted from the collected amount unless such charges have already been paid in advance.

Client Responsibilities

The Client is responsible for:

- Providing accurate and complete pickup and delivery information.
- Properly packaging and securing all items.
- Being available to receive returned packages.
- Communicating promptly with TTCS regarding delivery-related matters.
- Informing Customers of applicable delivery and payment requirements.
- Ensuring orders exceeding $200 in total, including delivery fees, are prepared for mandatory LINX payment unless otherwise approved.

Customer Responsibilities

The Customer is responsible for:

- Being available to receive the package during the delivery process.
- Inspecting the package and reporting any visible issues immediately.
- Signing or acknowledging receipt where required.
- Making payment using LINX where the total amount collected exceeds $200, including the applicable delivery fee, unless otherwise approved.

TTCS will not be liable for delays, losses, damages, or unsuccessful deliveries resulting from circumstances including, but not limited to:

- Incorrect or incomplete addresses provided by the Client or Customer.
- Customer unavailability or refusal to accept delivery.
- Improper, inadequate, or insufficient packaging.
- Traffic conditions, accidents, natural disasters, theft, or other circumstances beyond TTCS’s reasonable control.

In all cases, TTCS’s maximum liability for any single transaction shall not exceed $1,000, regardless of the actual value of the package or goods.

TTCS provides customer support during normal business hours.

TTCS is committed to maintaining professional communication, transparency, and timely updates throughout the delivery process.

TTCS reserves the right to modify, update, or amend these policies and terms as necessary due to changes in services, operations, pricing, business requirements, or other relevant circumstances.

Clients will be notified of material changes where applicable.

Continued use of TTCS services after notification of such changes constitutes acceptance of the updated policies and terms.