Policies
# Trendy Market – Online Store Policies
Last updated: January 2026
These policies govern the use of the Trendy Market website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these policies.
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## 1. About Trendy Market
Trendy Market is an online retail store based in South Africa, offering health, wellness, herbal, and lifestyle products including (but not limited to) soursop leaf products, sea moss products, and related natural goods.
All products sold by Trendy Market are intended for general wellness and lifestyle use and are not intended to diagnose, treat, cure, or prevent any disease.
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## 2. Online Shopping Policy
### 2.1 Product Information
* We strive to ensure that all product descriptions, images, prices, and availability are accurate and up to date.
* Product images are for illustrative purposes only. Actual packaging or appearance may vary.
* Prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise.
### 2.2 Availability
* All products are subject to availability.
* If an item becomes unavailable after an order is placed, we will notify you and offer a refund or suitable alternative.
### 2.3 Order Acceptance
* An order is considered accepted only once payment has been successfully received and confirmed.
* Trendy Market reserves the right to refuse or cancel any order at its discretion, including cases of suspected fraud, pricing errors, or stock issues.
---
## 3. Payment Policy
We accept secure online payments through approved payment gateways.
### 3.1 Payment Methods
* Debit and credit cards
* Instant EFT
* Other payment methods as displayed at checkout
### 3.2 Payment Security
* All payment transactions are encrypted and processed through secure third-party payment providers.
* Trendy Market does not store your full card details.
---
## 4. Delivery & Shipping Policy
### 4.1 Delivery Areas
* We deliver within South Africa.
* International delivery may be available on request, subject to customs regulations and additional fees.
### 4.2 Delivery Timeframes
* Orders are typically processed within 1–3 business days after payment confirmation.
* Delivery times vary by location and courier, generally ranging from 2–7 business days.
* Delays caused by couriers, public holidays, or unforeseen circumstances are beyond our control.
### 4.3 Delivery Fees
* Delivery fees are calculated at checkout based on location, parcel size, and courier rates.
* Promotional free-shipping offers may apply from time to time.
### 4.4 Incorrect Address Details
* Customers are responsible for providing accurate delivery information.
* Trendy Market will not be liable for delays or losses caused by incorrect or incomplete address details.
---
## 5. Returns, Refunds & Exchanges Policy
### 5.1 Eligibility for Returns
Returns are accepted in accordance with the South African Consumer Protection Act (CPA), subject to the following conditions:
* Products must be unused, unopened, and in original packaging.
* Return requests must be made within 7 days of delivery.
### 5.2 Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable unless defective:
* Opened herbal products
* Supplements and ingestible products
* Perishable goods
### 5.3 Defective or Incorrect Items
* If you receive a defective or incorrect product, notify us within 48 hours of delivery.
* Proof (photos or videos) may be required.
* Approved cases will be eligible for replacement or refund.
### 5.4 Refund Processing
* Refunds are processed using the original payment method.
* Processing may take 5–10 business days, depending on your bank or payment provider.
---
## 6. Product Usage & Disclaimer Policy
### 6.1 General Use Disclaimer
* Products sold by Trendy Market are intended for general wellness purposes only.
* Information provided on our website is for educational purposes and should not be considered medical advice.
### 6.2 Health Disclaimer
* Always consult a qualified healthcare professional before using herbal or natural products, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.
* Individual results may vary.
### 6.3 Responsibility
* Trendy Market shall not be held liable for misuse of products or failure to follow recommended usage instructions.
---
## 7. Website Usage Policy
### 7.1 Acceptable Use
You agree not to:
* Use the website for unlawful purposes
* Attempt to gain unauthorised access to systems or data
* Upload malicious software or harmful content
### 7.2 Intellectual Property
* All website content, including text, images, logos, and designs, is the property of Trendy Market.
* Content may not be copied, reproduced, or distributed without written permission.
---
## 8. Privacy Policy (Summary)
Trendy Market respects your privacy and is committed to protecting your personal information.
* Personal information is collected only for order processing, delivery, and customer support.
* Information is not sold or shared with third parties except where required to fulfill your order or by law.
* Secure measures are in place to protect customer data.
(For full details, please refer to our complete Privacy Policy.)
---
## 9. Marketing & Communication Policy
* By placing an order or subscribing, you may receive promotional emails or messages.
* You may opt out of marketing communications at any time.
---
## 10. Limitation of Liability
* Trendy Market shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
* Liability is limited to the value of the product purchased.
---
## 11. Governing Law
These policies are governed by the laws of the Republic of South Africa.
---
## 12. Changes to Policies
Trendy Market reserves the right to update or modify these policies at any time without prior notice. Changes will be effective upon publication on the website.
---
## 13. Contact Information
For questions, support, or policy-related enquiries, please contact us through the official communication channels listed on our website.
---
End of Policies
Last updated: January 2026
These policies govern the use of the Trendy Market website and the purchase of products from our online store. By accessing our website or placing an order, you agree to be bound by these policies.
---
## 1. About Trendy Market
Trendy Market is an online retail store based in South Africa, offering health, wellness, herbal, and lifestyle products including (but not limited to) soursop leaf products, sea moss products, and related natural goods.
All products sold by Trendy Market are intended for general wellness and lifestyle use and are not intended to diagnose, treat, cure, or prevent any disease.
---
## 2. Online Shopping Policy
### 2.1 Product Information
* We strive to ensure that all product descriptions, images, prices, and availability are accurate and up to date.
* Product images are for illustrative purposes only. Actual packaging or appearance may vary.
* Prices are listed in South African Rand (ZAR) and include VAT unless stated otherwise.
### 2.2 Availability
* All products are subject to availability.
* If an item becomes unavailable after an order is placed, we will notify you and offer a refund or suitable alternative.
### 2.3 Order Acceptance
* An order is considered accepted only once payment has been successfully received and confirmed.
* Trendy Market reserves the right to refuse or cancel any order at its discretion, including cases of suspected fraud, pricing errors, or stock issues.
---
## 3. Payment Policy
We accept secure online payments through approved payment gateways.
### 3.1 Payment Methods
* Debit and credit cards
* Instant EFT
* Other payment methods as displayed at checkout
### 3.2 Payment Security
* All payment transactions are encrypted and processed through secure third-party payment providers.
* Trendy Market does not store your full card details.
---
## 4. Delivery & Shipping Policy
### 4.1 Delivery Areas
* We deliver within South Africa.
* International delivery may be available on request, subject to customs regulations and additional fees.
### 4.2 Delivery Timeframes
* Orders are typically processed within 1–3 business days after payment confirmation.
* Delivery times vary by location and courier, generally ranging from 2–7 business days.
* Delays caused by couriers, public holidays, or unforeseen circumstances are beyond our control.
### 4.3 Delivery Fees
* Delivery fees are calculated at checkout based on location, parcel size, and courier rates.
* Promotional free-shipping offers may apply from time to time.
### 4.4 Incorrect Address Details
* Customers are responsible for providing accurate delivery information.
* Trendy Market will not be liable for delays or losses caused by incorrect or incomplete address details.
---
## 5. Returns, Refunds & Exchanges Policy
### 5.1 Eligibility for Returns
Returns are accepted in accordance with the South African Consumer Protection Act (CPA), subject to the following conditions:
* Products must be unused, unopened, and in original packaging.
* Return requests must be made within 7 days of delivery.
### 5.2 Non-Returnable Items
For hygiene and safety reasons, the following items are non-returnable unless defective:
* Opened herbal products
* Supplements and ingestible products
* Perishable goods
### 5.3 Defective or Incorrect Items
* If you receive a defective or incorrect product, notify us within 48 hours of delivery.
* Proof (photos or videos) may be required.
* Approved cases will be eligible for replacement or refund.
### 5.4 Refund Processing
* Refunds are processed using the original payment method.
* Processing may take 5–10 business days, depending on your bank or payment provider.
---
## 6. Product Usage & Disclaimer Policy
### 6.1 General Use Disclaimer
* Products sold by Trendy Market are intended for general wellness purposes only.
* Information provided on our website is for educational purposes and should not be considered medical advice.
### 6.2 Health Disclaimer
* Always consult a qualified healthcare professional before using herbal or natural products, especially if you are pregnant, breastfeeding, taking medication, or have a medical condition.
* Individual results may vary.
### 6.3 Responsibility
* Trendy Market shall not be held liable for misuse of products or failure to follow recommended usage instructions.
---
## 7. Website Usage Policy
### 7.1 Acceptable Use
You agree not to:
* Use the website for unlawful purposes
* Attempt to gain unauthorised access to systems or data
* Upload malicious software or harmful content
### 7.2 Intellectual Property
* All website content, including text, images, logos, and designs, is the property of Trendy Market.
* Content may not be copied, reproduced, or distributed without written permission.
---
## 8. Privacy Policy (Summary)
Trendy Market respects your privacy and is committed to protecting your personal information.
* Personal information is collected only for order processing, delivery, and customer support.
* Information is not sold or shared with third parties except where required to fulfill your order or by law.
* Secure measures are in place to protect customer data.
(For full details, please refer to our complete Privacy Policy.)
---
## 9. Marketing & Communication Policy
* By placing an order or subscribing, you may receive promotional emails or messages.
* You may opt out of marketing communications at any time.
---
## 10. Limitation of Liability
* Trendy Market shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products.
* Liability is limited to the value of the product purchased.
---
## 11. Governing Law
These policies are governed by the laws of the Republic of South Africa.
---
## 12. Changes to Policies
Trendy Market reserves the right to update or modify these policies at any time without prior notice. Changes will be effective upon publication on the website.
---
## 13. Contact Information
For questions, support, or policy-related enquiries, please contact us through the official communication channels listed on our website.
---
End of Policies