Policy
1. Return & Exchange Policy
Dear Valued Tradisie Family
At Tradisie, your satisfaction is our priority. We work hard to ensure every product reflects our quality, freshness, and authentic flavours. In support of the Consumer Protection Act, we gladly assist with returns — within reason.
If you’re unhappy with a product, you may return or exchange it within 10 days of purchase, provided you have the original packaging/label and/or till slip.
You may return the item to the place of purchase for:
• an exchange of the same product, or
• a voucher of equal value to spend at Tradisie.
Important Conditions
• Frozen meat originally bought fresh can be returned within 2 weeks, with packaging, labels, and till slip.
• Products must show no signs of tampering or mishandling.
☺ Tradisie – Where Quality & Family Come First
2. Quality Guarantee Policy
At Tradisie, we take pride in delivering products that meet strict quality, freshness, and safety standards. All our products are prepared, handled, and stored according to professional food-grade regulations.
We guarantee:
• fresh, flavourful, well-prepared products
•clean and safe packaging
•honest weights and quality you can trust
- If you feel a product doesn’t meet our standards, please let us know immediately. We stand by our quality — always.
3. Food Safety & Handling Policy
To keep our customers safe, Tradisie follows strict hygiene and safety procedures:
○ Our Commitment
All products are handled in sanitized environments.
Cold chain temperature control is maintained at all times.
Staff follow strict personal hygiene and protective clothing requirements.
○ Customer Responsibility
Once a product leaves our premises, the customer is responsible for:
keeping products chilled
safe transportation
proper home storage
preventing contamination
This ensures freshness and safety until the moment you enjoy it.
4. Order & Collection Policy
To ensure smooth service, the following applies to all orders:
Placing Orders
Orders may be placed via
• WhatsApp
• Email
• or in person.
Orders are confirmed only once payment or deposit is received (when applicable).
Weekend/market orders must be placed before our cut-off time.
- Collection
Please collect orders at the agreed time and location.
Orders will be kept for 24 hours unless otherwise arranged.
Uncollected orders may be resold without refund.
○ Special Requests
We will always do our best to accommodate special cuts, bundles, or bulk orders — depending on stock availability.
5. Delivery Policy
• Delivery Areas & Fees
Delivery is available in selected areas. Fees vary based on distance.
• Delivery Times
Deliveries are made during our standard operating hours.
Exact delivery windows will be shared on the day.
If the Customer Is Not Available
Orders may be returned to Tradisie.
A second delivery will require an additional fee.
Cold Chain
All deliveries are made in temperature-controlled conditions, but once handed over, responsibility transfers to the customer.
6. Cancellation Policy
☺ Life happens — we understand. But to protect our business and product wastage:
- Cancellations
Standard orders may be cancelled up to 12 hours before collection.
Large/bulk orders or platters must be cancelled 24–48 hours in advance.
-Deposits
Deposits may be forfeited on late cancellations.
Non-collection counts as a cancellation and is non-refundable.
By placing an order, you agree to these terms.
7. Privacy Policy (POPIA Compliant)
Your privacy matters to us.
Information We Collect
We may collect:
Your name
Contact details
Delivery/collection details
Order history
How We Use It
Only to:
process your orders, communicate with you and share specials or updates (opt-out anytime)
We Do NOT sell or share your personal information, store sensitive data unnecessarily or use your details without consent
You may request your stored information at any time.
8. Terms & Conditions (General Trading Policy)
By purchasing from Tradisie, you agree to the following:
Products & Weights
Meat products may vary in weight slightly due to trimming, moisture, and natural differences.
Prices are subject to change based on market rates.
Stock Availability
Some items are limited and may sell out quickly. We will always offer alternatives where possible.
Payment
Payment must be made before collection/delivery unless otherwise arranged.
Responsibility
Once products leave our premises or delivery vehicle, Tradisie is not responsible for:
- spoilage due to improper storage
- transport issues on the customer’s side
- contamination after handover
9. Complaints & Feedback Policy
We love hearing from our Tradisie Family — your feedback helps us improve.
How to Report a Problem
You can message us on:
WhatsApp:
071 214 8372 / 081 305 5525
Email:
admin@tradisie.co.za
In person at the point of purchase
We aim to respond within 24 hours.
We will always handle complaints professionally and fairly.
10. Allergy & Ingredient Disclaimer
Some Tradisie products may contain:
milk / dairy (e.g., kaas wors)
wheat / gluten
soy
spices containing common allergens
Although we take care, cross-contact may occur in shared environments.
Customers with severe allergies should notify us and check ingredients before purchase.
☺ Love, Tradisie Family
Dear Valued Tradisie Family
At Tradisie, your satisfaction is our priority. We work hard to ensure every product reflects our quality, freshness, and authentic flavours. In support of the Consumer Protection Act, we gladly assist with returns — within reason.
If you’re unhappy with a product, you may return or exchange it within 10 days of purchase, provided you have the original packaging/label and/or till slip.
You may return the item to the place of purchase for:
• an exchange of the same product, or
• a voucher of equal value to spend at Tradisie.
Important Conditions
• Frozen meat originally bought fresh can be returned within 2 weeks, with packaging, labels, and till slip.
• Products must show no signs of tampering or mishandling.
☺ Tradisie – Where Quality & Family Come First
2. Quality Guarantee Policy
At Tradisie, we take pride in delivering products that meet strict quality, freshness, and safety standards. All our products are prepared, handled, and stored according to professional food-grade regulations.
We guarantee:
• fresh, flavourful, well-prepared products
•clean and safe packaging
•honest weights and quality you can trust
- If you feel a product doesn’t meet our standards, please let us know immediately. We stand by our quality — always.
3. Food Safety & Handling Policy
To keep our customers safe, Tradisie follows strict hygiene and safety procedures:
○ Our Commitment
All products are handled in sanitized environments.
Cold chain temperature control is maintained at all times.
Staff follow strict personal hygiene and protective clothing requirements.
○ Customer Responsibility
Once a product leaves our premises, the customer is responsible for:
keeping products chilled
safe transportation
proper home storage
preventing contamination
This ensures freshness and safety until the moment you enjoy it.
4. Order & Collection Policy
To ensure smooth service, the following applies to all orders:
Placing Orders
Orders may be placed via
• or in person.
Orders are confirmed only once payment or deposit is received (when applicable).
Weekend/market orders must be placed before our cut-off time.
- Collection
Please collect orders at the agreed time and location.
Orders will be kept for 24 hours unless otherwise arranged.
Uncollected orders may be resold without refund.
○ Special Requests
We will always do our best to accommodate special cuts, bundles, or bulk orders — depending on stock availability.
5. Delivery Policy
• Delivery Areas & Fees
Delivery is available in selected areas. Fees vary based on distance.
• Delivery Times
Deliveries are made during our standard operating hours.
Exact delivery windows will be shared on the day.
If the Customer Is Not Available
Orders may be returned to Tradisie.
A second delivery will require an additional fee.
Cold Chain
All deliveries are made in temperature-controlled conditions, but once handed over, responsibility transfers to the customer.
6. Cancellation Policy
☺ Life happens — we understand. But to protect our business and product wastage:
- Cancellations
Standard orders may be cancelled up to 12 hours before collection.
Large/bulk orders or platters must be cancelled 24–48 hours in advance.
-Deposits
Deposits may be forfeited on late cancellations.
Non-collection counts as a cancellation and is non-refundable.
By placing an order, you agree to these terms.
7. Privacy Policy (POPIA Compliant)
Your privacy matters to us.
Information We Collect
We may collect:
Your name
Contact details
Delivery/collection details
Order history
How We Use It
Only to:
process your orders, communicate with you and share specials or updates (opt-out anytime)
We Do NOT sell or share your personal information, store sensitive data unnecessarily or use your details without consent
You may request your stored information at any time.
8. Terms & Conditions (General Trading Policy)
By purchasing from Tradisie, you agree to the following:
Products & Weights
Meat products may vary in weight slightly due to trimming, moisture, and natural differences.
Prices are subject to change based on market rates.
Stock Availability
Some items are limited and may sell out quickly. We will always offer alternatives where possible.
Payment
Payment must be made before collection/delivery unless otherwise arranged.
Responsibility
Once products leave our premises or delivery vehicle, Tradisie is not responsible for:
- spoilage due to improper storage
- transport issues on the customer’s side
- contamination after handover
9. Complaints & Feedback Policy
We love hearing from our Tradisie Family — your feedback helps us improve.
How to Report a Problem
You can message us on:
WhatsApp:
071 214 8372 / 081 305 5525
Email:
admin@tradisie.co.za
In person at the point of purchase
We aim to respond within 24 hours.
We will always handle complaints professionally and fairly.
10. Allergy & Ingredient Disclaimer
Some Tradisie products may contain:
milk / dairy (e.g., kaas wors)
wheat / gluten
soy
spices containing common allergens
Although we take care, cross-contact may occur in shared environments.
Customers with severe allergies should notify us and check ingredients before purchase.
☺ Love, Tradisie Family