FAQ
Where do you deliver?
We deliver across Nassau and Paradise Island. Enter your location at checkout to confirm coverage.
How fast is delivery?
Delivery usually takes 30 to 60 minutes. Times can vary based on traffic, weather, and peak hours.
Do you deliver to hotels, Airbnbs, and marinas?
Yes. We deliver to all major hotels, private rentals, gated communities, and marinas.
Do I need to meet the driver in person?
Yes. Someone eighteen or older must receive the order and present valid ID.
Do you charge a delivery fee?
Yes. There is a standard delivery fee for all orders.
How do I get free delivery?
Orders of $100 or more qualify for free delivery for Nassau deliveries.
What ID is accepted?
Any government issued photo ID that clearly shows your date of birth.
Can someone else receive the order?
Yes, as long as the person is 18 or older with valid ID.
How do I place an order?
Browse the products, add items to your basket, then checkout. You will receive updates when the order is accepted and when the driver is on the way.
Can I edit my order after checkout?
If the order has not left our store, message support and we will try to assist.
What if something I ordered is out of stock?
We will contact you with the closest alternative. If you prefer not to accept a substitute, we will refund the difference.
What payment methods do you accept?
We accept credit and debit cards. Cash on delivery is not available.
Are there hidden fees?
No. Delivery fees and additional charges are shown at checkout before you pay.
Can I return alcohol?
Alcohol sales cannot be returned once delivered unless the product is damaged, defective, or incorrect.
What if my order is wrong?
Send a photo and message support within one hour. We will correct the issue or issue a refund where appropriate.
Do you sell ice?
No. Ice is not available at this time.
Can you help me choose drinks for an event?
Yes. You can use our Event Liquor Guide or contact us for recommendations.
Are your prices similar to liquor stores?
Prices reflect convenience and delivery. We aim to offer competitive rates with fast service.
What if I cannot find a product on your website?
If there is an item you cannot find, please contact us through the website chat or email us at totalbooze@gmail.com. We will try our best to source it for you.
Is my card information secure?
Yes. All payments are processed through secure, PCI compliant systems.
Do drivers have access to my payment details?
No. Drivers only see your delivery address and items.
How can I contact Total Booze?
You can reach us through the website chat for the fastest response, or email us at totalbooze@gmail.com. We guarantee quick replies on both.
We deliver across Nassau and Paradise Island. Enter your location at checkout to confirm coverage.
How fast is delivery?
Delivery usually takes 30 to 60 minutes. Times can vary based on traffic, weather, and peak hours.
Do you deliver to hotels, Airbnbs, and marinas?
Yes. We deliver to all major hotels, private rentals, gated communities, and marinas.
Do I need to meet the driver in person?
Yes. Someone eighteen or older must receive the order and present valid ID.
Do you charge a delivery fee?
Yes. There is a standard delivery fee for all orders.
How do I get free delivery?
Orders of $100 or more qualify for free delivery for Nassau deliveries.
What ID is accepted?
Any government issued photo ID that clearly shows your date of birth.
Can someone else receive the order?
Yes, as long as the person is 18 or older with valid ID.
How do I place an order?
Browse the products, add items to your basket, then checkout. You will receive updates when the order is accepted and when the driver is on the way.
Can I edit my order after checkout?
If the order has not left our store, message support and we will try to assist.
What if something I ordered is out of stock?
We will contact you with the closest alternative. If you prefer not to accept a substitute, we will refund the difference.
What payment methods do you accept?
We accept credit and debit cards. Cash on delivery is not available.
Are there hidden fees?
No. Delivery fees and additional charges are shown at checkout before you pay.
Can I return alcohol?
Alcohol sales cannot be returned once delivered unless the product is damaged, defective, or incorrect.
What if my order is wrong?
Send a photo and message support within one hour. We will correct the issue or issue a refund where appropriate.
Do you sell ice?
No. Ice is not available at this time.
Can you help me choose drinks for an event?
Yes. You can use our Event Liquor Guide or contact us for recommendations.
Are your prices similar to liquor stores?
Prices reflect convenience and delivery. We aim to offer competitive rates with fast service.
What if I cannot find a product on your website?
If there is an item you cannot find, please contact us through the website chat or email us at totalbooze@gmail.com. We will try our best to source it for you.
Is my card information secure?
Yes. All payments are processed through secure, PCI compliant systems.
Do drivers have access to my payment details?
No. Drivers only see your delivery address and items.
How can I contact Total Booze?
You can reach us through the website chat for the fastest response, or email us at totalbooze@gmail.com. We guarantee quick replies on both.