Terms & Conditions
Age Restriction
By accessing or purchasing from this shop, customers confirm they are 18 years of age or older. We do not knowingly sell products to individuals under 18. Customers agree to provide accurate age information, and any misrepresentation will result in immediate termination of access to our services.
Behavioral Expectations
All interactions with our shop, online or otherwise, must be respectful and appropriate. Improper behavior, including harassment, inappropriate language, or fraudulent activity, may lead to account suspension or a ban from future transactions. Our shop reserves the right to take necessary action to maintain a safe, respectful shopping environment for all.
Liability Disclaimer
Our shop disclaims all liability for incidents resulting from misrepresentation of age or violation of these behavioral expectations. We reserve the right to refuse service to anyone violating these Terms and Conditions.
Defamation Policy
Our shop maintains a zero-tolerance policy for defamation. This includes false statements or negative reviews that are untrue, misleading, or intended to harm our reputation. Customers who publish defamatory content about our business without attempting to resolve the issue directly may face legal action. We encourage customers to reach out with any concerns so that we can address them fairly and promptly.
Damaged Products
If the product arrives damaged due to the courier or other concerns, please refer to our ‘Return & Refund policy’ for instructions on addressing the issue.
Third-Party Platform Policy
Our shop operates through a third-party platform to manage orders, process payments, and provide customer support. While we strive to ensure a seamless shopping experience, we are not liable for any interruptions or issues that arise due to the third-party platform. By making a purchase, customers acknowledge and agree to the following conditions:
1. Platform Availability
Our shop is dependent on the third-party platform’s services. We cannot guarantee uninterrupted access to our shop, as platform maintenance, downtime, or other interruptions may occur. In the event of temporary or permanent shutdown, we will not be liable for any inconveniences or losses.
2. Data Security
Although we take customer privacy seriously, our shop cannot be held responsible for data breaches, hacks, or unauthorized access that may occur through the third-party platform. The platform is responsible for implementing its own security measures; please refer to the platform’s Privacy Policy for further information.
3. Account Termination or Suspension
The third-party platform reserves the right to modify or suspend services, including removing shops for violations of their terms or other reasons outside our control. If our shop is removed from the platform, we will endeavor to inform customers of alternate methods to contact us. However, we disclaim any liability for disruptions caused by platform decisions or policies.
4. Order Fulfillment and Refunds
In the event of a platform issue affecting order processing (e.g., loss of access or payment processing interruptions), we will make reasonable efforts to resolve the issue. If resolution is not possible due to the platform’s limitations, we may not be able to process refunds or fulfill orders.
5. Customer Communication
Customers are encouraged to contact us directly for support, and we will attempt to assist to the best of our ability within the limits of the platform. However, we cannot guarantee communication outside of the platform’s provided channels.
By using our shop through this third-party platform, customers accept the potential risks associated with platform-based issues. We encourage customers to review the platform’s policies and terms of use as they relate to security, data handling, and service interruptions.
Delivery & Payment
Shipping Terms
Our shop currently offers shipping within the Philippines only and does not process international orders. Orders placed from outside will be canceled. By placing an order, customers acknowledge and agree to these shipping limitations.
Payment Methods
Our shop exclusively accepts payments through PayPal and GCash to streamline and secure the transaction process for both our business and our customers. By completing a purchase, you agree to the following terms regarding these payment methods:
1. Convenience and Accessibility
PayPal and GCash are selected as our payment processors due to their global accessibility and efficiency in handling secure, instantaneous online transactions. These platforms enable prompt payment processing, ensuring you receive a seamless shopping experience without the need for physical cash.
2. Enhanced Security Protocols
PayPal and GCash implement industry-standard security measures, including encryption, tokenization, and two-factor authentication, to safeguard your payment data. Our shop does not directly collect or retain any sensitive payment information; all transactions are managed through these third-party providers, thereby offering enhanced security for your financial data.
3. Trusted Third-Party Providers
Both PayPal and GCash are established, reputable entities with substantial expertise in online payment security and fraud detection. By utilizing these platforms, customers benefit from robust monitoring and protection protocols that help to prevent unauthorized access and ensure secure transactions.
4. Efficient Refund Processing
In the event of an approved refund, PayPal and GCash facilitate direct processing, allowing refunds to be efficiently managed within their secure systems. Customers can expect transparency and traceability in the event of any refund.
5. Detailed Transaction Records
PayPal and GCash offer comprehensive transaction logs, which customers can access to verify and track all payments and refunds made to our shop. These records provide a clear and reliable source for verifying purchases, ensuring accountability.
6. Transparent Fee Structure
While transaction fees may apply as per PayPal and GCash’s respective policies, our shop imposes no additional hidden charges. Customers are liable only for the total amount shown at checkout, ensuring full transparency.
Disclaimer of Liability
Our shop disclaims all responsibility for any technical issues, security breaches, or unauthorized access related to the PayPal or GCash platforms. Any concerns arising from service disruptions, fraud, or data breaches are the responsibility of PayPal and GCash. We advise customers to follow best security practices, such as enabling two-factor authentication and using strong, unique passwords. Please consult PayPal and GCash’s respective terms and privacy policies for further information on their security measures and dispute resolution processes.
Disclosure of Payment Account for Verification
To establish trust and transparency, our shop shares our GCash account details for customers to verify the legitimacy of our business in the perfume industry. This disclosure is intended solely for authenticating our identity and facilitating secure transactions. By accessing or using our payment information, customers agree to the following conditions:
1. Authorized Use Only
Our GCash account details are provided exclusively for confirming our shop’s identity and completing genuine purchases of our perfume products. Any misuse, including unauthorized contact or attempts to gather further personal information, is strictly prohibited and may lead to legal action.
2. Privacy and Data Protection
We are committed to protecting our business information and ensuring it is used solely as intended. Sharing, distributing, or using our GCash details outside the scope of legitimate transactions related to our perfumes will be treated as a violation of our terms and may result in legal consequences.
3. Protection Against Fraudulent Accusations
By completing a transaction with our shop and using the designated GCash account, customers acknowledge our legitimacy as a perfume business. We have a zero-tolerance policy for unfounded accusations of fraud or defamatory statements intended to harm our reputation. In cases of baseless claims, we reserve the right to pursue legal action to safeguard our brand integrity.
4. Transaction Verification and Dispute Resolution
Customers with questions or concerns about their perfume orders or payments should contact us directly for clarification. We are committed to addressing any concerns transparently. In cases of disputes or alleged fraud, we may use transaction records and other documentation to substantiate the legitimacy of each transaction.
5. Limitations of Liability
Our shop cannot be held liable for any unauthorized actions taken by third parties using our GCash details without our approval. Customers are encouraged to report any suspicious activity involving our payment information directly to both GCash and our shop for prompt investigation.
Disclaimer
The provision of our GCash account details is strictly for verification and legitimate purchases of our perfume products. Unsolicited contact, misuse, or actions beyond the intended purpose will be addressed to protect the security and professionalism of our business.
Return & Refund Policy
While we strive to provide high-quality products that meet our customers’ expectations, we recognize that satisfaction can be subjective. We do not accept returns or offer refunds for reasons related to personal preference, such as:
1. Minor Variations in Packaging or Color
Small variations in packaging or color may occur due to lighting and photographic effects are not grounds for a return or refund.
2. Improper Storage or Handling
If the product has been improperly stored, exposed to extreme temperatures, or handled in a way that could alter its quality, we cannot be held liable.
3. Usage-Based Claims
Returns or refunds are not accepted for products that have been substantially used or altered, as this is indicative of satisfaction with the product at the time of purchase.
How to file a refund:
1. Proof - We encourage customers to take a video while unboxing their parcel as a proof that the goods are received in a damaged form.
2. Message us at support@thethirdblock.com or other social media channels.
3. Allow 2-3 working days for us to reach out and solve the issues.
How to file a return:
We ask for your patience for any inconveniences for faulty products or services. Thank you