Do I need to set up an account to place an order?
No, you can shop at SINCERELY store without creating an account. We actually have two options so you can checkout as either a Guest or a Member. However, by creating an account you would get the following benefits:
Review your order history, Save your favorite products and organize them into your wishlist, Save your address to make it a lot easier to shop in the future.
Products eligible for return
A. Perfumes,
Purchases must be returned from the original shipping country. you must raise request for return within seven (7) days of delivery of order. Returns will be accepted only if there is any manufacturing defect with the product or mismatch of the product.
Items returned must be in their unused original condition with all SINCERELY item tags attached and any related sampling pieces and booklets included.
Incomplete, damaged, or altered returns, or anything we at SINCERELY reasonably believe has been used, will not be accepted and therefore sent back to the customer. In such cases, shipping charges will be paid by customers.
On RECEIPT of a return, we will process the refund as soon as possible. We estimate refunds will be made by the bank of your payment method within 7-10 working days. Working days are Sunday to Thursday excluding UAE public holidays.
No Refund for cash on delivery orders. Refunds will be accepted only for orders which paid through online payment method.
If the item which you are returning was purchased in a currency other than your local currency, any refund will be paid in the same currency as purchase. Due to fluctuations in currency EXCHANGE RATES the amount refunded may be higher or lower than the original price paid.
If you would like further assistance, please Contact Us to: +971544 646121
How will I know that SINCERELY has received my order?
We will send an order acknowledgement email / WhatsApp msg within 24 hours. Please Contact Us with your order details if you do not RECEIVE this email. Please note this is not an acceptance of your order. Your order is not accepted by us until you have received an email from us confirming that the order has been shipped.
Is shopping online with SINCERELY secure?
Our site features state-of-the-art security systems to encrypt your payment details, making it virtually impossible for them to be read over the Internet. For full details see our Privacy Statement.