RETURN POLICY
We’re here to help with returns and exchanges!
Free returns within 1 month of purchase
Please note the following exceptions to our exchange and refund policy:
- Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.
- No exchange/refund for items that has damaged packaging, but is in new working condition.
- No exchange or refund for items that have passed their warranty period.
If you have received a faulty or defective product, please us for further instructions.
If you qualify for either an exchange or refund, another request for an exchange/refund for the same faulty item will not be accepted.
For a product to qualify for an exchange or refund, the following conditions must be met:
- Your electronic receipt must be provided.
- Detailed description and video of defect must be provided.
- A picture must be provided of all accessories that came with the product.
- Returned items must have no visible signs of damage caused by the customer.
- All the product accessories must be returned with the faulty product.
- Returned items must be in their original product packaging.
If a product is returned without its packaging:
-Refund: Only 80% of the amount paid will be refunded.
-Exchange: The replacement item will be delivered without packaging.
- Items may be called in for testing before replacement or refund is approved.