Terms and Policy
RETURN POLICY
We’re here to help with returns and exchanges!
Free Returns:
-Items under $2000 – Within 14 days of purchase.
-Items over $2000 – Within 3 months of purchase.
Warranty Extensions:
-Items over $4000 – Employees can extend the warranty by up to 5 additional months.
Please note the following exceptions to our exchange and refund policy:
- Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.
- No exchange/refund for items that has damaged packaging, but is in new working condition.
- No exchange/refund for items that has passed the warranty period of the item.
If you feel you have received a faulty or defective product, please email us at (customercare.tektonic@gmail.com) for further instructions.
Note: If you qualify for either an exchange or refund, another request for an exchange/refund for the same faulty item will not be accepted.
For a product to qualify for an exchange or refund, the following conditions must be met:
- Your electronic receipt must be provided.
- Detailed description and video of defect must be provided.
- A picture must be provided of all accessories that came with the product.
- All the product accessories must be returned with the faulty product.
- Returned items must be returned in its original product packaging.
- Returned items must have no visible signs of damage caused by the customer.
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PAYMENT PLANS
Purpose:
This policy explains how customers can set up a payment plan to manage payments for goods or services from TekTonic. It aims to offer flexibility while maintaining clear terms for both customers and the company.
1. Who Can Get a Payment Plan?
Customers may be eligible for a payment plan if:
The amount owed is over $3000.
The customer agrees to follow the rules in this policy.
TekTonic will decide whether or not to approve the payment plan on a case-by-case basis.
2. How Payment Plans Work:
Installments:
Payments are split into equal monthly or fortnightly installments over up to 6 months.
Down Payment:
The minimum down payment will be the first payment at the start of plan.
Payment Dates:
Payments are due on the day that the first payment was made of each month/fortnight.
3. Interest and Fees:
Interest:
There may be a monthly/fortnightly interest rate based on the number of months selected for the payment plan.
Late Fees:
A 5% late fee will be charged if payments are overdue.
4. Defaulting on the Payment Plan:
A payment plan is considered in default if:
- A payment is more than 7 days late.
- The customer does not follow any other terms in the policy.
If the plan goes into default:
- The remaining balance becomes due immediately.
- TekTonic may suspend services, cancel the contract, or apply extra fees.
5. Changing or Cancelling the Payment Plan:
- Changes:
If financial difficulties arise, customers can request changes to the payment plan. Changes must be requested by email at customercare.tektonic@gmail.com. TekTonic will review and decide whether to approve the request.
Cancellation:
If the plan is canceled, customers will get 80% of their payments refunded (excluding any fees or penalties).
6. Keeping Information Confidential:
All customer information provided for the payment plan will be kept private and used only to process and manage the plan.
7. Need Help?
For questions or help with payment plans, please contact TekTonic's Customer Care team:
Email: customercare.tektonic@gmail.com
Business Hours: 8:00 AM - 6:00 PM (Monday to Friday)
We’re here to help with returns and exchanges!
Free Returns:
-Items under $2000 – Within 14 days of purchase.
-Items over $2000 – Within 3 months of purchase.
Warranty Extensions:
-Items over $4000 – Employees can extend the warranty by up to 5 additional months.
Please note the following exceptions to our exchange and refund policy:
- Regrettably, we cannot offer a refund or exchange once the product has been opened and used unless the product is faulty or defective.
- No exchange/refund for items that has damaged packaging, but is in new working condition.
- No exchange/refund for items that has passed the warranty period of the item.
If you feel you have received a faulty or defective product, please email us at (customercare.tektonic@gmail.com) for further instructions.
Note: If you qualify for either an exchange or refund, another request for an exchange/refund for the same faulty item will not be accepted.
For a product to qualify for an exchange or refund, the following conditions must be met:
- Your electronic receipt must be provided.
- Detailed description and video of defect must be provided.
- A picture must be provided of all accessories that came with the product.
- All the product accessories must be returned with the faulty product.
- Returned items must be returned in its original product packaging.
- Returned items must have no visible signs of damage caused by the customer.
------------------------------------------------------------------------------------------------
PAYMENT PLANS
Purpose:
This policy explains how customers can set up a payment plan to manage payments for goods or services from TekTonic. It aims to offer flexibility while maintaining clear terms for both customers and the company.
1. Who Can Get a Payment Plan?
Customers may be eligible for a payment plan if:
The amount owed is over $3000.
The customer agrees to follow the rules in this policy.
TekTonic will decide whether or not to approve the payment plan on a case-by-case basis.
2. How Payment Plans Work:
Installments:
Payments are split into equal monthly or fortnightly installments over up to 6 months.
Down Payment:
The minimum down payment will be the first payment at the start of plan.
Payment Dates:
Payments are due on the day that the first payment was made of each month/fortnight.
3. Interest and Fees:
Interest:
There may be a monthly/fortnightly interest rate based on the number of months selected for the payment plan.
Late Fees:
A 5% late fee will be charged if payments are overdue.
4. Defaulting on the Payment Plan:
A payment plan is considered in default if:
- A payment is more than 7 days late.
- The customer does not follow any other terms in the policy.
If the plan goes into default:
- The remaining balance becomes due immediately.
- TekTonic may suspend services, cancel the contract, or apply extra fees.
5. Changing or Cancelling the Payment Plan:
- Changes:
If financial difficulties arise, customers can request changes to the payment plan. Changes must be requested by email at customercare.tektonic@gmail.com. TekTonic will review and decide whether to approve the request.
Cancellation:
If the plan is canceled, customers will get 80% of their payments refunded (excluding any fees or penalties).
6. Keeping Information Confidential:
All customer information provided for the payment plan will be kept private and used only to process and manage the plan.
7. Need Help?
For questions or help with payment plans, please contact TekTonic's Customer Care team:
Email: customercare.tektonic@gmail.com
Business Hours: 8:00 AM - 6:00 PM (Monday to Friday)