Policy
1. Introduction
This document outlines the policies and procedures for food delivery services conducted by Swypa Pty Ltd trading as Swypa Delivery. Our primary objective is to deliver high-quality food products in a timely manner while adhering to industry standards and local regulations. We recognize the importance of customer satisfaction and the role that reliable delivery plays in our service offering which includes (Food, Beverages, Medication, Groceries and Parcels). By establishing clear guidelines and expectations, we aim to foster trust and transparency with our customers, ensuring they receive their orders promptly and in optimal condition.
At Swypa Delivery, we are committed to maintaining the highest standards of food safety and delivery efficiency. Our delivery personnel are trained to handle food products safely and follow hygienic practices to prevent contamination. Furthermore, we continuously assess and improve our delivery processes to enhance service quality. This document serves as a comprehensive resource for our employees, delivery partners, and customers, outlining the protocols we follow to ensure an enjoyable and hassle-free food delivery experience. By adhering to these policies, we strive to create a seamless connection between our service providers and our customers' homes, reinforcing our commitment to quality and satisfaction in every delivery.
I. Order Placement and Acceptance:
A. Order Methods: To place an order you need to click the swypa.co.za and select what you want to order from our website or send us a WhatsApp text on 0795721385
B. Menu and Pricing: All menus of our service providers are loaded on the website and for any menu or product that is not listed on the website customers can contact our service center via WhatsApp on 0795721385.
C. Payment Methods: We require upfront payment via EFT or various Banks wallet services for Banks outside our banking Partners (Capitec, Tyme Bank, Bidvest Bank, Payshap and Kazang Pay). We do not accept cash Payments.
D. Order Confirmation: Communication on all placed orders on the Swypa Platform is through InApp Notifications or WhatsApp Notifications for (Accepted Orders, Pending Order, Preparing Orders, Ready Orders, Fulfilled Orders, Collected Orders, Completed Orders, Cancelled Orders, Payment Notifications)
II. Delivery Guidelines
A. Service Availability
Our services are available during the following hours:
Monday to Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
B. Delivery Areas
Swypa Delivery provides food delivery services within designated delivery zones that are strategically established to optimize service efficiency and customer satisfaction. These zones encompass a variety of neighborhoods to ensure that a broad range of customers can access our offerings. The delivery areas are periodically reviewed and updated based on demand, logistics, and operational capabilities. To view the most current delivery zones, customers are encouraged to visit swypa.co.za. This ensures that they can verify whether their location falls within our service range before placing an order. Should you have any questions regarding our delivery areas or potential expansions, please do not hesitate to reach out to our customer service team via WhatsApp on 0795721385.
C. Order Processing
Upon receiving an order, Swypa Delivery implements a streamlined process to ensure timely delivery and customer satisfaction. The following steps are undertaken:
Order Confirmation: Once an order is placed, the customer promptly receives a WhatsApp confirmation that includes essential details such as order items, estimated delivery time, and a unique order reference number. This confirmation serves not only as verification but also as a means for customers to track their order status.
Preparation: The food is prepared the restaurant as a service provider to Swypa Delivery following strict standard operating procedures adherering to food safety guidelines, ensuring that all ingredients are fresh and properly handled. The preparation process is entirely up to the restaurant as a third part service provider to Swypa Delivery to maintain quality and consistency, providing customers with a delicious dining experience.
Dispatch: As soon as the order is ready, a delivery executive is assigned, and the order is dispatched promptly. Our delivery team is trained to navigate the delivery zones efficiently, ensuring that orders are delivered within the estimated timeframe. Each delivery executive follows established protocols to maintain food safety during transit, including keeping food at appropriate temperatures and using insulated containers.
III. Safety and Hygiene
At Swypa Delivery, we prioritize the safety and hygiene of our customers and employees throughout the entire food delivery process. Our commitment to maintaining the highest standards ensures that our products are delivered safely and responsibly, adhering to both industry regulations and public health guidelines.
Sealed Delivery Packages: All delivery packages are securely sealed to prevent contamination during transit. This sealing process not only protects the integrity of the food but also reassures customers that their orders have not been tampered with. We utilize tamper-evident packaging to provide an additional layer of security, ensuring that the food arrives in pristine condition.
Hygiene Protocols for Delivery Personnel: Our delivery personnel are required to follow strict hygiene protocols to safeguard public health. This includes wearing masks at times while handling food and using hand sanitizers before and after each delivery. Additionally, delivery staff undergo regular training on food safety and hygiene practices to ensure they are well-informed about the latest guidelines and best practices.
Contactless Delivery Options: To further enhance safety measures, Swypa Delivery offers contactless delivery options upon request. This allows customers to receive their orders without direct contact with the delivery personnel, minimizing the risk of transmission. Customers can specify their preferences during the ordering process, and our team will ensure that their requests are honored.
IV. Customer Responsibilities
To facilitate a smooth delivery process, customers are urged to:
Provide accurate delivery addresses and contact information (We communicate via WhatsApp text and Call).
Ensure someone is available to receive the delivery during the estimated delivery time.
Make payments using any of the company's specified payment methods upon placing the order.
V. Cancellation and Refund Policy
A. Customers may cancel their orders within a stipulated time frame:
B. Cancellations are accepted within 10 minutes of placing the order.
C. Refunds will be processed within 1-7 business days for eligible cancellations.
D. Cancellation Fees are calculated according to the payment gateway customers used to make payment, Capitec, TymeBank, Payshap, KazangPay - 100% refund of the total value.
VI. Delivery Charges
Swypa Delivery charges as flat delivery fee that is clearly stipulated on the swypa.co.za website according to different delivery zones that we service as well as a service fee that is controlled by supply and demand calculated as a percentage of the order value
For further inquiries or assistance regarding our delivery, customers are encouraged to contact our customer support through the company's official communication channels WhatsApp Line via 0795721385, e-mail swypadelivery@gmail.com.
Adherence to this policy ensures that customers receive their orders in a timely, efficient, satisfactory manner and accept out Terms and Conditions.
This document outlines the policies and procedures for food delivery services conducted by Swypa Pty Ltd trading as Swypa Delivery. Our primary objective is to deliver high-quality food products in a timely manner while adhering to industry standards and local regulations. We recognize the importance of customer satisfaction and the role that reliable delivery plays in our service offering which includes (Food, Beverages, Medication, Groceries and Parcels). By establishing clear guidelines and expectations, we aim to foster trust and transparency with our customers, ensuring they receive their orders promptly and in optimal condition.
At Swypa Delivery, we are committed to maintaining the highest standards of food safety and delivery efficiency. Our delivery personnel are trained to handle food products safely and follow hygienic practices to prevent contamination. Furthermore, we continuously assess and improve our delivery processes to enhance service quality. This document serves as a comprehensive resource for our employees, delivery partners, and customers, outlining the protocols we follow to ensure an enjoyable and hassle-free food delivery experience. By adhering to these policies, we strive to create a seamless connection between our service providers and our customers' homes, reinforcing our commitment to quality and satisfaction in every delivery.
I. Order Placement and Acceptance:
A. Order Methods: To place an order you need to click the swypa.co.za and select what you want to order from our website or send us a WhatsApp text on 0795721385
B. Menu and Pricing: All menus of our service providers are loaded on the website and for any menu or product that is not listed on the website customers can contact our service center via WhatsApp on 0795721385.
C. Payment Methods: We require upfront payment via EFT or various Banks wallet services for Banks outside our banking Partners (Capitec, Tyme Bank, Bidvest Bank, Payshap and Kazang Pay). We do not accept cash Payments.
D. Order Confirmation: Communication on all placed orders on the Swypa Platform is through InApp Notifications or WhatsApp Notifications for (Accepted Orders, Pending Order, Preparing Orders, Ready Orders, Fulfilled Orders, Collected Orders, Completed Orders, Cancelled Orders, Payment Notifications)
II. Delivery Guidelines
A. Service Availability
Our services are available during the following hours:
Monday to Saturday 10:00 AM - 6:00 PM
Sunday 12:00 PM - 6:00 PM
B. Delivery Areas
Swypa Delivery provides food delivery services within designated delivery zones that are strategically established to optimize service efficiency and customer satisfaction. These zones encompass a variety of neighborhoods to ensure that a broad range of customers can access our offerings. The delivery areas are periodically reviewed and updated based on demand, logistics, and operational capabilities. To view the most current delivery zones, customers are encouraged to visit swypa.co.za. This ensures that they can verify whether their location falls within our service range before placing an order. Should you have any questions regarding our delivery areas or potential expansions, please do not hesitate to reach out to our customer service team via WhatsApp on 0795721385.
C. Order Processing
Upon receiving an order, Swypa Delivery implements a streamlined process to ensure timely delivery and customer satisfaction. The following steps are undertaken:
Order Confirmation: Once an order is placed, the customer promptly receives a WhatsApp confirmation that includes essential details such as order items, estimated delivery time, and a unique order reference number. This confirmation serves not only as verification but also as a means for customers to track their order status.
Preparation: The food is prepared the restaurant as a service provider to Swypa Delivery following strict standard operating procedures adherering to food safety guidelines, ensuring that all ingredients are fresh and properly handled. The preparation process is entirely up to the restaurant as a third part service provider to Swypa Delivery to maintain quality and consistency, providing customers with a delicious dining experience.
Dispatch: As soon as the order is ready, a delivery executive is assigned, and the order is dispatched promptly. Our delivery team is trained to navigate the delivery zones efficiently, ensuring that orders are delivered within the estimated timeframe. Each delivery executive follows established protocols to maintain food safety during transit, including keeping food at appropriate temperatures and using insulated containers.
III. Safety and Hygiene
At Swypa Delivery, we prioritize the safety and hygiene of our customers and employees throughout the entire food delivery process. Our commitment to maintaining the highest standards ensures that our products are delivered safely and responsibly, adhering to both industry regulations and public health guidelines.
Sealed Delivery Packages: All delivery packages are securely sealed to prevent contamination during transit. This sealing process not only protects the integrity of the food but also reassures customers that their orders have not been tampered with. We utilize tamper-evident packaging to provide an additional layer of security, ensuring that the food arrives in pristine condition.
Hygiene Protocols for Delivery Personnel: Our delivery personnel are required to follow strict hygiene protocols to safeguard public health. This includes wearing masks at times while handling food and using hand sanitizers before and after each delivery. Additionally, delivery staff undergo regular training on food safety and hygiene practices to ensure they are well-informed about the latest guidelines and best practices.
Contactless Delivery Options: To further enhance safety measures, Swypa Delivery offers contactless delivery options upon request. This allows customers to receive their orders without direct contact with the delivery personnel, minimizing the risk of transmission. Customers can specify their preferences during the ordering process, and our team will ensure that their requests are honored.
IV. Customer Responsibilities
To facilitate a smooth delivery process, customers are urged to:
Provide accurate delivery addresses and contact information (We communicate via WhatsApp text and Call).
Ensure someone is available to receive the delivery during the estimated delivery time.
Make payments using any of the company's specified payment methods upon placing the order.
V. Cancellation and Refund Policy
A. Customers may cancel their orders within a stipulated time frame:
B. Cancellations are accepted within 10 minutes of placing the order.
C. Refunds will be processed within 1-7 business days for eligible cancellations.
D. Cancellation Fees are calculated according to the payment gateway customers used to make payment, Capitec, TymeBank, Payshap, KazangPay - 100% refund of the total value.
VI. Delivery Charges
Swypa Delivery charges as flat delivery fee that is clearly stipulated on the swypa.co.za website according to different delivery zones that we service as well as a service fee that is controlled by supply and demand calculated as a percentage of the order value
For further inquiries or assistance regarding our delivery, customers are encouraged to contact our customer support through the company's official communication channels WhatsApp Line via 0795721385, e-mail swypadelivery@gmail.com.
Adherence to this policy ensures that customers receive their orders in a timely, efficient, satisfactory manner and accept out Terms and Conditions.