General Provisions
§.1 General Provisions
1. The data administrator is Astel S.C. with headquarters in Warsaw, ul. Trakt Lubelski 246 04-667, NIP: 9522134081, REGON: 360507668. Data protection is carried out in accordance with the requirements of generally applicable laws, while maintaining special care to respect the privacy of customers visiting the Online Store.
2. For the interpretation of terms, a glossary of the Regulations shall be used or as described in the Privacy Policy (if it results directly from the description).
3. The term "GDP" means Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC .
4. We respect the right to privacy and we care about data security. For this purpose, among others, secure communication encryption protocol (SSL).
§2. Data Administrator
1. The service provider is the data administrator of his clients. This means that if you have an Account on our site, we process your data such as:
a. - name and surname
b. - e-mail address
c. - address (street, house / flat number, zip code, city and country);
d. - telephone number;
e. - in the case of entrepreneurs, the data is extended by the entrepreneur's company and its NIP
2. The Service Provider is also the administrator of the data of persons subscribed to the newsletter. This means that if you agreed to receive information about new products in the store, we process your data such as:
a. - e-mail address
3. When using the Store's websites, additional information is automatically downloaded (IP address assigned to your computer or external IP address of the Internet provider, domain name, browser type, access time, type of operating system).
4. Personal data is processed:
a. in accordance with the provisions on the protection of personal data
b. in accordance with the Privacy Policy implemented,
c. to the extent and for the purpose necessary to establish, shape the content of the Agreement, change or to terminate it and correctly implement the Services provided electronically,
d. to the extent and purpose necessary to fulfill legitimate interests (legitimate purposes), and the processing does not violate the rights and freedoms of the data subject: to the extent and purpose consistent with the consent expressed by the User.
5. Every data subject has the right of access to data, rectification, deletion or limitation of processing, the right to object, the right to submit a complaint to the supervisory body.
6. Contact with the person supervising the processing of personal data in the organization of the Service Provider is possible by electronic means at the e-mail address: shop@diagcar.eu.
7. We reserve the right to process User's data after termination of the Agreement or withdrawal of consent only to the extent of seeking possible claims before the court or if national or EU regulations or international law oblige us to retain data.
8. The Service Provider has the right to share personal data of the User and other his data with entities authorized under the applicable law (eg law enforcement authorities).
9. Removal of personal data may take place as a result of the withdrawal of consent or filing a legally admissible objection to the processing of personal data.
10. The Service Provider does not share personal data with other entities than authorized under the applicable law.
11. Personal data is processed only by persons authorized by us or by the processor with whom we work closely.
§3. Cookies
1. The diagcar.eu website uses cookies. These are small text files sent by the web server and stored by the browser computer software. When the browser reconnects with the site, the site recognizes the type of device the user connects to. Parameters allow to read information contained in them only to the server that created them. Cookies make it easier to use previously visited sites.
The information collected relates to the IP address, type of browser used, language, type of operating system, Internet service provider, time and date information, location and information sent to the website via the contact form.
2. The collected data is used to monitor and check how users use our sites to improve the functioning of the website, providing more effective and problem-free navigation. We monitor user information using Google Analitics, which records user behavior on the site.
Cookies identify the user, which allows the content of the website that he uses to be adapted to his needs. By remembering his preferences, he makes it possible to match ads addressed to him. We use cookies to guarantee the highest standard of convenience of our service, and the collected data is used only inside
§4. Execution of Sales Agreement
1. The conclusion of the Contract of Sale between the Customer and the Seller shall take place after the Customer places an Order using the Order Form in the Online Store in accordance with § 8 of the Terms and Conditions.
2. After placing an Order, the Seller shall immediately confirm its receipt and simultaneously accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution shall be made by the Seller sending the Client a relevant e-mail message to the Client's e-mail address provided during the placement of the Order, which contains at least the Seller's statements about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement between the Customer and the Seller is concluded.
a. The beginning of the period for delivery of the Product to the Customer is counted from the date of crediting the Seller's bank account in case the Customer chooses the method of payment by bank transfer, electronic payment or payment card.
3. delivery of the Product to the Customer is chargeable, unless the Sales Agreement provides otherwise. The Product's delivery costs (including transportation, delivery fees and transportation services) are indicated to the Customer on the pages of the Online Store in the "Delivery Costs" tab and during the placement of the Order, including when the Customer expresses his/her will to be bound by the Sales Agreement.
§5. Right of withdrawal from the contract
1. The Consumer may within 14 days withdraw from the Sales Agreement without giving any reason.
2. The running of the period specified in paragraph 1 shall begin from the delivery of the Product.
3. The Consumer may withdraw from the Agreement by submitting a Statement of Withdrawal from the Agreement to the Seller. In order to meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the statement before the deadline.
4. The statement may be sent by traditional mail, or electronically by sending a statement to the e-mail address - contact details of the Seller are specified in § 3.
5. If the statement is sent by the Consumer electronically, the Seller will immediately send to the Consumer at the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
6. consequences of withdrawal from the Contract:
a. In the case of withdrawal from the Contract concluded at a distance, the Contract shall be considered not concluded.
b. In the event of withdrawal from the Contract, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Contract, all payments made by the Consumer, including the costs of delivering the goods, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller.
c. The Seller will refund the payment using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for him.
d. The Seller may withhold reimbursement until it receives the Product back or until it is provided with proof of return, whichever event occurs first.
e. The Consumer should send back the Product to the Seller's address given in these Terms and Conditions immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Contract. The deadline will be met if the Consumer sends back the Product before the expiration of the 14-day period.
f. The Consumer shall bear the direct costs of returning the Product
10. The right of withdrawal from a contract concluded at a distance is not granted to the Consumer with respect to the Contract:
a. for the provision of Services, if the Seller has performed the Service in full with the express consent of the Consumer, who was informed before the start of the performance that after the Seller's performance he will lose the right to withdraw from the Agreement,
b. for the provision of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiration of the deadline for withdrawal from the Agreement and after the Seller has informed him of the loss of the right to withdraw from the Agreement,
§6. Complaint and warranty
1. The Sales Agreement covers new Products.
2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the warranty. Complaints should be submitted in writing or electronically to the address specified in § 3 of these Regulations Seller's addresses.
3. It is recommended that the complaint include, among others: a concise description of the defect, the circumstances (including the date) of its occurrence, details of the Customer filing the complaint, a copy of the proof of purchase, and the Customer's request in connection with the defect of the goods.
4. The Seller will respond to the complaint immediately, and if the Customer is a Consumer - no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, it is considered that the Customer's request is justified.
5. Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.
6. If a warranty has been granted for the Product, information about it, as well as its content, will be included in the Product description in the Store.
7. When purchasing a new Product, the warranty is provided by proof of purchase.
8. The warranty for the Services performed and product repairs ordered by the Customer is determined separately and amounts to 6-12 months.
§7. Extrajudicial methods of dealing with complaints and pursuing claims
1. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/sporykonsumenckie.php; http://www.uokik.gov.pl/sprawyzdrowie.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary options for using out-of-court methods of dealing with complaints and pursuing claims:
a. The consumer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
b. The consumer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).
§8. Returns or cancellations of orders and the time the customer has to cancel.
1. Each customer is entitled to return the purchased goods within 14 days from the date of receipt of the shipment.
2. The cost of returning the purchased goods is borne by the buyer.
3. The returned goods should be intact and technically functional.
4. The Seller is obliged to refund the amount of the order within 7 days from the date of receipt of the shipment.
5. Canceling an order before it is shipped will result in a refund on the next business day.
1. The data administrator is Astel S.C. with headquarters in Warsaw, ul. Trakt Lubelski 246 04-667, NIP: 9522134081, REGON: 360507668. Data protection is carried out in accordance with the requirements of generally applicable laws, while maintaining special care to respect the privacy of customers visiting the Online Store.
2. For the interpretation of terms, a glossary of the Regulations shall be used or as described in the Privacy Policy (if it results directly from the description).
3. The term "GDP" means Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC .
4. We respect the right to privacy and we care about data security. For this purpose, among others, secure communication encryption protocol (SSL).
§2. Data Administrator
1. The service provider is the data administrator of his clients. This means that if you have an Account on our site, we process your data such as:
a. - name and surname
b. - e-mail address
c. - address (street, house / flat number, zip code, city and country);
d. - telephone number;
e. - in the case of entrepreneurs, the data is extended by the entrepreneur's company and its NIP
2. The Service Provider is also the administrator of the data of persons subscribed to the newsletter. This means that if you agreed to receive information about new products in the store, we process your data such as:
a. - e-mail address
3. When using the Store's websites, additional information is automatically downloaded (IP address assigned to your computer or external IP address of the Internet provider, domain name, browser type, access time, type of operating system).
4. Personal data is processed:
a. in accordance with the provisions on the protection of personal data
b. in accordance with the Privacy Policy implemented,
c. to the extent and for the purpose necessary to establish, shape the content of the Agreement, change or to terminate it and correctly implement the Services provided electronically,
d. to the extent and purpose necessary to fulfill legitimate interests (legitimate purposes), and the processing does not violate the rights and freedoms of the data subject: to the extent and purpose consistent with the consent expressed by the User.
5. Every data subject has the right of access to data, rectification, deletion or limitation of processing, the right to object, the right to submit a complaint to the supervisory body.
6. Contact with the person supervising the processing of personal data in the organization of the Service Provider is possible by electronic means at the e-mail address: shop@diagcar.eu.
7. We reserve the right to process User's data after termination of the Agreement or withdrawal of consent only to the extent of seeking possible claims before the court or if national or EU regulations or international law oblige us to retain data.
8. The Service Provider has the right to share personal data of the User and other his data with entities authorized under the applicable law (eg law enforcement authorities).
9. Removal of personal data may take place as a result of the withdrawal of consent or filing a legally admissible objection to the processing of personal data.
10. The Service Provider does not share personal data with other entities than authorized under the applicable law.
11. Personal data is processed only by persons authorized by us or by the processor with whom we work closely.
§3. Cookies
1. The diagcar.eu website uses cookies. These are small text files sent by the web server and stored by the browser computer software. When the browser reconnects with the site, the site recognizes the type of device the user connects to. Parameters allow to read information contained in them only to the server that created them. Cookies make it easier to use previously visited sites.
The information collected relates to the IP address, type of browser used, language, type of operating system, Internet service provider, time and date information, location and information sent to the website via the contact form.
2. The collected data is used to monitor and check how users use our sites to improve the functioning of the website, providing more effective and problem-free navigation. We monitor user information using Google Analitics, which records user behavior on the site.
Cookies identify the user, which allows the content of the website that he uses to be adapted to his needs. By remembering his preferences, he makes it possible to match ads addressed to him. We use cookies to guarantee the highest standard of convenience of our service, and the collected data is used only inside
§4. Execution of Sales Agreement
1. The conclusion of the Contract of Sale between the Customer and the Seller shall take place after the Customer places an Order using the Order Form in the Online Store in accordance with § 8 of the Terms and Conditions.
2. After placing an Order, the Seller shall immediately confirm its receipt and simultaneously accept the Order for execution. Confirmation of receipt of the Order and its acceptance for execution shall be made by the Seller sending the Client a relevant e-mail message to the Client's e-mail address provided during the placement of the Order, which contains at least the Seller's statements about receipt of the Order and its acceptance for execution and confirmation of the conclusion of the Sales Agreement. Upon receipt by the Customer of the above e-mail message, the Sales Agreement between the Customer and the Seller is concluded.
a. The beginning of the period for delivery of the Product to the Customer is counted from the date of crediting the Seller's bank account in case the Customer chooses the method of payment by bank transfer, electronic payment or payment card.
3. delivery of the Product to the Customer is chargeable, unless the Sales Agreement provides otherwise. The Product's delivery costs (including transportation, delivery fees and transportation services) are indicated to the Customer on the pages of the Online Store in the "Delivery Costs" tab and during the placement of the Order, including when the Customer expresses his/her will to be bound by the Sales Agreement.
§5. Right of withdrawal from the contract
1. The Consumer may within 14 days withdraw from the Sales Agreement without giving any reason.
2. The running of the period specified in paragraph 1 shall begin from the delivery of the Product.
3. The Consumer may withdraw from the Agreement by submitting a Statement of Withdrawal from the Agreement to the Seller. In order to meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send the statement before the deadline.
4. The statement may be sent by traditional mail, or electronically by sending a statement to the e-mail address - contact details of the Seller are specified in § 3.
5. If the statement is sent by the Consumer electronically, the Seller will immediately send to the Consumer at the e-mail address provided by the Consumer a confirmation of receipt of the statement of withdrawal from the Agreement.
6. consequences of withdrawal from the Contract:
a. In the case of withdrawal from the Contract concluded at a distance, the Contract shall be considered not concluded.
b. In the event of withdrawal from the Contract, the Seller shall return to the Consumer immediately, no later than within 14 days from the date of receipt of the Consumer's statement of withdrawal from the Contract, all payments made by the Consumer, including the costs of delivering the goods, except for additional costs resulting from the method of delivery chosen by the Consumer other than the cheapest ordinary method of delivery offered by the Seller.
c. The Seller will refund the payment using the same methods of payment that were used by the Consumer in the original transaction, unless the Consumer has expressly agreed to a different solution that will not incur any costs for him.
d. The Seller may withhold reimbursement until it receives the Product back or until it is provided with proof of return, whichever event occurs first.
e. The Consumer should send back the Product to the Seller's address given in these Terms and Conditions immediately, no later than 14 days from the day on which he informed the Seller about the withdrawal from the Contract. The deadline will be met if the Consumer sends back the Product before the expiration of the 14-day period.
f. The Consumer shall bear the direct costs of returning the Product
10. The right of withdrawal from a contract concluded at a distance is not granted to the Consumer with respect to the Contract:
a. for the provision of Services, if the Seller has performed the Service in full with the express consent of the Consumer, who was informed before the start of the performance that after the Seller's performance he will lose the right to withdraw from the Agreement,
b. for the provision of digital content that is not recorded on a tangible medium, if the performance has begun with the express consent of the Consumer before the expiration of the deadline for withdrawal from the Agreement and after the Seller has informed him of the loss of the right to withdraw from the Agreement,
§6. Complaint and warranty
1. The Sales Agreement covers new Products.
2. In the event of a defect in the goods purchased from the Seller, the Customer has the right to make a complaint based on the provisions on warranty in the Civil Code. If the Customer is an Entrepreneur, the parties exclude liability under the warranty. Complaints should be submitted in writing or electronically to the address specified in § 3 of these Regulations Seller's addresses.
3. It is recommended that the complaint include, among others: a concise description of the defect, the circumstances (including the date) of its occurrence, details of the Customer filing the complaint, a copy of the proof of purchase, and the Customer's request in connection with the defect of the goods.
4. The Seller will respond to the complaint immediately, and if the Customer is a Consumer - no later than within 14 days. If the Customer is a Consumer and the Seller does not respond to the complaint within 14 days, it is considered that the Customer's request is justified.
5. Goods returned under the complaint procedure should be sent to the address provided in § 3 of these Regulations.
6. If a warranty has been granted for the Product, information about it, as well as its content, will be included in the Product description in the Store.
7. When purchasing a new Product, the warranty is provided by proof of purchase.
8. The warranty for the Services performed and product repairs ordered by the Customer is determined separately and amounts to 6-12 months.
§7. Extrajudicial methods of dealing with complaints and pursuing claims
1. Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and pursuing claims, as well as the rules of access to these procedures, are available at the offices and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of the Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/sporykonsumenckie.php; http://www.uokik.gov.pl/sprawyzdrowie.php and http://www.uokik.gov.pl/wazne_adresy.php.
2. The consumer has the following exemplary options for using out-of-court methods of dealing with complaints and pursuing claims:
a. The consumer is entitled to apply to a permanent consumer arbitration court referred to in Art. 37 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.
b. The consumer is entitled to contact the voivodeship inspector of the Trade Inspection, in accordance with Art. 36 of the Act of December 15, 2000 on the Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable settlement of the dispute between the Consumer and the Seller.
c. The consumer may obtain free assistance in resolving the dispute between him and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (including the Consumer Federation, the Association of Polish Consumers).
§8. Returns or cancellations of orders and the time the customer has to cancel.
1. Each customer is entitled to return the purchased goods within 14 days from the date of receipt of the shipment.
2. The cost of returning the purchased goods is borne by the buyer.
3. The returned goods should be intact and technically functional.
4. The Seller is obliged to refund the amount of the order within 7 days from the date of receipt of the shipment.
5. Canceling an order before it is shipped will result in a refund on the next business day.