Return Policy
Sphe & Kim Returns — the Pinky Promise
We want every parcel to feel like a hug in a box. If something’s not quite perfect, here’s our easy, no-stress returns guide in plain, girly English.
Quick pink rules
» Change of mind: 14 days from delivery. Keep it unused, in original condition with all bits and bobs. You cover the courier back to us.
» Online “cool-off”: 7 days from delivery for any reason. You cover the courier.
» Faulty or not working: Up to 6 months from delivery. You choose repair, replace, or refund. We cover the courier.
» Not what you expected or not fit for the purpose we recommended: Tell us within 10 days, and we’ll collect on us.
» Wrong item, short, or arrived damaged: Please let us know within 2 calendar days so we can fix it fast.
What can’t come back (unless faulty)
» For hygiene and safety, we can’t take back opened earrings, cosmetics, intimate items, personal care, perishables, or anything clearly used/altered. If an item like this is faulty, you still get a repair/replace/refund option.
How to start a return
» Pop us an email at support@spheandkim.shop with your order number, a few photos, and a short note about what’s up. We’ll reply within 1–2 business days with the next steps and, if it’s on us, a return label.
Condition checklist
» Keep items unused, unwashed, and re‑sellable, with tags, accessories, cables, inserts, and freebies included. Original packaging helps a lot. No stress if a box is a bit scuffed—proof of purchase and all parts are the biggies.
Refunds and timing
» Once your parcel reaches our pink palace, we do a quick check (3–5 business days). Refunds then take 3–7 business days to reflect, depending on your bank. Returning part of a bundle? We’ll refund the discounted bundle value for that item. Free gifts must be returned too, or we’ll deduct their value.
Who pays for shipping?
» You pay: change‑of‑mind and 7‑day cool‑off returns.
» We pay: faulty items, wrong/short/damaged deliveries, or when something doesn’t match what we promised or the purpose we recommended.
A few fair‑use notes
» We can’t accept returns with signs of misuse, heavy wear, missing parts, water damage, or DIY modifications.
» Custom/personalised items aren’t returnable unless faulty.
» Sale items follow the same rules for faults; change‑of‑mind is at our discretion.
Need help choosing?
» Tell us the occasion, age, or vibe, and we’ll match you with the perfect pink. If it then doesn’t suit that purpose, you can send it back within 10 days—on us.
We’re here to make gifting joyful and easy. If you’re ever unsure, just shout—our team is super friendly and ready to help.
We want every parcel to feel like a hug in a box. If something’s not quite perfect, here’s our easy, no-stress returns guide in plain, girly English.
Quick pink rules
» Change of mind: 14 days from delivery. Keep it unused, in original condition with all bits and bobs. You cover the courier back to us.
» Online “cool-off”: 7 days from delivery for any reason. You cover the courier.
» Faulty or not working: Up to 6 months from delivery. You choose repair, replace, or refund. We cover the courier.
» Not what you expected or not fit for the purpose we recommended: Tell us within 10 days, and we’ll collect on us.
» Wrong item, short, or arrived damaged: Please let us know within 2 calendar days so we can fix it fast.
What can’t come back (unless faulty)
» For hygiene and safety, we can’t take back opened earrings, cosmetics, intimate items, personal care, perishables, or anything clearly used/altered. If an item like this is faulty, you still get a repair/replace/refund option.
How to start a return
» Pop us an email at support@spheandkim.shop with your order number, a few photos, and a short note about what’s up. We’ll reply within 1–2 business days with the next steps and, if it’s on us, a return label.
Condition checklist
» Keep items unused, unwashed, and re‑sellable, with tags, accessories, cables, inserts, and freebies included. Original packaging helps a lot. No stress if a box is a bit scuffed—proof of purchase and all parts are the biggies.
Refunds and timing
» Once your parcel reaches our pink palace, we do a quick check (3–5 business days). Refunds then take 3–7 business days to reflect, depending on your bank. Returning part of a bundle? We’ll refund the discounted bundle value for that item. Free gifts must be returned too, or we’ll deduct their value.
Who pays for shipping?
» You pay: change‑of‑mind and 7‑day cool‑off returns.
» We pay: faulty items, wrong/short/damaged deliveries, or when something doesn’t match what we promised or the purpose we recommended.
A few fair‑use notes
» We can’t accept returns with signs of misuse, heavy wear, missing parts, water damage, or DIY modifications.
» Custom/personalised items aren’t returnable unless faulty.
» Sale items follow the same rules for faults; change‑of‑mind is at our discretion.
Need help choosing?
» Tell us the occasion, age, or vibe, and we’ll match you with the perfect pink. If it then doesn’t suit that purpose, you can send it back within 10 days—on us.
We’re here to make gifting joyful and easy. If you’re ever unsure, just shout—our team is super friendly and ready to help.