FAQ
❓ Frequently Asked Questions (FAQ)
1. What is Shopplements?
Shopplements is your go-to online store for high-quality, authentic supplements. We aim to make everything better — from your health to your overall wellness journey.
2. Are your supplements authentic?
Absolutely! We only source products from trusted and verified manufacturers. Quality and authenticity are our top priorities.
3. How do I place an order?
Just follow these steps:
1. Browse and select your product
2. Click Add to Cart
3. Proceed to Checkout
4. Fill in your shipping and payment details
5. Confirm your order — that’s it!
4. What payment methods do you accept?
We accept:
1. Credit/Debit Cards (Visa, MasterCard)
2. GCash
3. Bank Transfer
All transactions are secure and encrypted.
5. How much is the shipping fee?
Shipping fees vary depending on your location and order weight. The exact cost will be calculated during checkout.
6. How long does delivery take?
Once your order is confirmed, we process it within 1–2 business days. Shipping takes approximately 3–7 business days, depending on your location.
7. Can I return or exchange a product?
Yes, if the item is:
Unopened and unused
In its original packaging
Returned within 7 days of receipt
Note: Sale items and used/opened supplements are non-returnable. For more details, see our Return & Refund Policy.
8. What if I received a wrong or damaged item?
We’re sorry for the inconvenience. Please contact us within 48 hours of receiving your order. We will arrange a replacement or refund right away.
9. Can I cancel my order?
You can cancel your order within 12 hours after placing it. Just email or message us immediately. Orders that have already been processed or shipped cannot be canceled.
10. Do you ship nationwide?
Yes, we deliver nationwide within the Philippines through our trusted courier partners.(SPX, LBC & JRS)
11. How can I contact customer support?
You can reach us via:
📧 Email: support@shopplements.com
📞 Phone: (+63) 939-403-8561
📱 Messenger/Chat Support: 9:00 AM – 6:00 PM
🕘 Hours: Monday to Saturday, 9:00 AM – 6:00 PM
© Makes Everything Better
1. What is Shopplements?
Shopplements is your go-to online store for high-quality, authentic supplements. We aim to make everything better — from your health to your overall wellness journey.
2. Are your supplements authentic?
Absolutely! We only source products from trusted and verified manufacturers. Quality and authenticity are our top priorities.
3. How do I place an order?
Just follow these steps:
1. Browse and select your product
2. Click Add to Cart
3. Proceed to Checkout
4. Fill in your shipping and payment details
5. Confirm your order — that’s it!
4. What payment methods do you accept?
We accept:
1. Credit/Debit Cards (Visa, MasterCard)
2. GCash
3. Bank Transfer
All transactions are secure and encrypted.
5. How much is the shipping fee?
Shipping fees vary depending on your location and order weight. The exact cost will be calculated during checkout.
6. How long does delivery take?
Once your order is confirmed, we process it within 1–2 business days. Shipping takes approximately 3–7 business days, depending on your location.
7. Can I return or exchange a product?
Yes, if the item is:
Unopened and unused
In its original packaging
Returned within 7 days of receipt
Note: Sale items and used/opened supplements are non-returnable. For more details, see our Return & Refund Policy.
8. What if I received a wrong or damaged item?
We’re sorry for the inconvenience. Please contact us within 48 hours of receiving your order. We will arrange a replacement or refund right away.
9. Can I cancel my order?
You can cancel your order within 12 hours after placing it. Just email or message us immediately. Orders that have already been processed or shipped cannot be canceled.
10. Do you ship nationwide?
Yes, we deliver nationwide within the Philippines through our trusted courier partners.(SPX, LBC & JRS)
11. How can I contact customer support?
You can reach us via:
📧 Email: support@shopplements.com
📞 Phone: (+63) 939-403-8561
📱 Messenger/Chat Support: 9:00 AM – 6:00 PM
🕘 Hours: Monday to Saturday, 9:00 AM – 6:00 PM
© Makes Everything Better