One-Stop Shop for Quality Goods and Expert Sourcing
About Us
At [ShopperMall NG Limited], we combine the speed of direct retail with the convenience of a personalized sourcing service. We maintain a curated stock of high-demand products at our office, ready for immediate dispatch to your doorstep.
Beyond our own inventory, we operate as a professional Shopping Concierge. If you cannot find what you are looking for in our store, we leverage our partnerships with major e-commerce platforms and verified wholesalers to source, verify, and deliver exactly what you need. Whether you buy from our in-house collection or request our sourcing services, your satisfaction and the quality of your goods remain our top priority.
Our Sales & Sourcing Policy
To ensure clarity, our products and services are categorized into two types:
โข Direct Stock (Ready to Ship): These are items physically held in our inventory.
โข Delivery: Typically processed and dispatched within [e.g., 24 hours].
โข Quality Guarantee: We personally inspect all in-stock items before they leave our office.
โข Concierge Sourcing (On-Demand): These are items we source for you from trusted partner platforms (like Jumia, etc.).
โข Service Role: In this capacity, we act as your personal shopping agent. We handle the sourcing, price negotiation, and order tracking to ensure a seamless experience.
โข Delivery: Delivery timelines depend on the third-party platformโs logistics, though we monitor and follow up on every order on your behalf until it reaches you.
โข Pricing:
โข For In-Stock items: The price listed is the final price.
โข For Sourcing/Concierge items: We charge a transparent "Concierge Fee" for our time and expertise in managing your order. This is always communicated upfront.
โข Return Policy:
โข For In-Stock items: We accept returns within [e.g., 3 days] if the item is faulty or not as described, provided it remains in its original packaging.
โข For Concierge items: We follow the specific return policies of the original platform. However, we take the lead in facilitating the return and ensuring the process is handled efficiently for you.