R&J PRESTIGE – GROUP BUY POLICY
Please read our Group Buy Policy carefully BEFORE placing and paying for your order.
R&J Prestige operates through a Group Buy system. Prices and available products will be posted on our ordering platform, where members can place their orders directly.
By checking out and completing your payment, you confirm that you have read, understood, and agreed to the policies below.
1. NO MINIMUM ORDER
There is NO minimum order required. Kahit 1 vial/item lang, you are welcome to join our Group Buy.
However, we encourage everyone to finalize and consolidate their orders before checkout para mas ma-maximize ninyo ang ₱300 Admin Fee, since the Admin Fee is charged PER CHECKOUT.
2. ₱300 ADMIN FEE — PER CHECKOUT & NON-REFUNDABLE
A ₱300 Admin Fee will be added to every checkout.
The Admin Fee helps cover our operational expenses for every Group Buy batch, including:
• Bubble wrap and protective packaging
• Mailer pouches
• Packaging and fragile tapes
• Individual vial label stickers
• Other packing materials
• Website/ordering platform maintenance
We purchase and replenish packaging materials every batch, which is why the Admin Fee applies to every checkout/order.
IMPORTANT:
₱300 Admin Fee = PER CHECKOUT
If you place multiple separate checkouts, each checkout will have its own ₱300 Admin Fee.
The ₱300 Admin Fee is NON-REFUNDABLE.
Please finalize your order before checking out.
3. ORDER CHANGES / CORRECTIONS
Please double-check your product, strength, quantity, and other order details before checking out.
If you already placed an order and need to add, remove, or correct something:
DO NOT immediately place another checkout.
Message Admin Jha or Admin Cait directly and provide your ORDER NUMBER so we can check if your order can still be updated.
Please always SCREENSHOT AND SAVE your:
✓ Order Number
✓ Payment Receipt / Proof of Payment
Keep these records until your entire transaction has been completed.
4. GROUP BUY CUT-OFF & “BUNU-AN” POLICY
Please remember that this is a GROUP BUY, not regular ready-stock retail.
Our manufacturer accepts orders BY BOX, and each box contains 10 VIALS. Because of this, we need to complete quantities by 10 before submitting the final manufacturer order.
EXAMPLE:
Total TR15 Orders = 514 vials
Since:
10 vials = 1 box
Then:
510 vials = 51 COMPLETE BOXES
4 vials = BUTAL
We will post the remaining BUTAL in the GC so other members who still want to order can help complete the next box.
In this example:
514 + 6 more vials = 520 vials / 52 COMPLETE BOXES
WHAT HAPPENS IF THE BUTAL IS NOT COMPLETED?
If we cannot complete the remaining quantity before the final cut-off, ONLY THE BUTAL ORDERS THAT CANNOT FORM A COMPLETE BOX WILL BE CANCELLED.
Using the example above:
510 vials proceed normally.
Only the 4-vial BUTAL will be cancelled if we cannot get another 6 orders to complete the next box.
THE COMPLETE ORDERS/BOXES ARE NOT AFFECTED.
Members whose butal orders are cancelled will receive an immediate refund for the cancelled item/s.
The ₱300 Admin Fee remains non-refundable.
5. STRICTLY NO PROOF OF PAYMENT, NO ORDER
Placing an order through our ordering platform DOES NOT automatically confirm your order.
Your order will only be considered VALID and CONFIRMED once:
✓ Payment has been completed; AND
✓ Valid Proof of Payment has been submitted.
Please settle your payment after checkout and attach/send your Proof of Payment as instructed.
24-HOUR PAYMENT POLICY
If 24 hours have passed from the time you checked out and we still have not received your payment/proof of payment, your order will be AUTOMATICALLY CANCELLED.
NO PROOF OF PAYMENT = NO CONFIRMED ORDER.
Please keep a copy/screenshot of your Order Number and Proof of Payment until your order has been completely fulfilled.
6. NO CANCELLATION AFTER PAYMENT
Once payment has been completed and your order has been confirmed, CHANGE-OF-MIND CANCELLATIONS ARE NOT ALLOWED.
Please make sure that you are fully decided before placing and paying for your order.
For genuine emergency situations, please contact Admin directly. Requests will be reviewed case-by-case and remain subject to Admin approval.
7. ESTIMATED ARRIVAL — 7 TO 10 DAYS
Our normal ETA (Estimated Time of Arrival) is approximately 7–10 days.
Please understand that this is an ESTIMATED timeframe and not a guaranteed arrival date.
Delays may happen due to circumstances beyond our control, including:
• Customs processing or inspection
• International shipping/logistics delays
• Manufacturer-related delays
• Holidays or limited operations
• Weather disturbances
• Courier disruptions
• Government restrictions
• Other uncontrollable circumstances
If we receive information regarding a delay, we will update Group Buy members as soon as possible.
8. MANUFACTURER SHORTAGE / INCOMPLETE STOCK DELIVERY
There may be instances when the manufacturer ships less than the total quantity we ordered, resulting in some items or quantities arriving incomplete.
If this happens, your order will NOT automatically be cancelled.
Affected members will be contacted by Admin and will be given the following options:
OPTION 1 — SHIP AVAILABLE ITEMS FIRST
We can ship the items that are already available while waiting for the remaining item/s or quantity from the manufacturer.
If another shipment is required once the remaining items arrive, additional shipping arrangements/fees may apply depending on the situation.
Admin will inform you before proceeding.
OPTION 2 — WAIT UNTIL YOUR ORDER IS COMPLETE
You may choose to wait for the remaining stocks from the manufacturer so your complete order can be shipped together in one parcel.
Please understand that choosing this option may extend the original 7–10 day ETA, since we will need to wait for the manufacturer to complete the missing quantity.
Your available items will be reserved and held for you while waiting for the remaining stocks.
IMPORTANT:
We will NOT decide on your behalf.
Admin will contact affected members and ask whether they prefer:
SHIP AVAILABLE ITEMS FIRST
or
WAIT FOR COMPLETE ORDER
Please wait for Admin's message and confirm your preferred option.
9. PRE-SHIPPING ORDER VERIFICATION
Before your parcel is shipped, we will send you PHOTO/S OF YOUR PREPARED ORDER so you can check the products and quantities that will be sent to you.
Please check the photo carefully.
If you notice a discrepancy, message us immediately before shipment.
Once everything is confirmed, your parcel will proceed to packing/shipping.
10. STRICT NO UNBOXING VIDEO, NO REFUND/REPLACEMENT
Please make it a habit to RECORD A COMPLETE UNBOXING VIDEO every time you receive a package from R&J Prestige Group Buy.
Your unboxing video will serve as your primary evidence in case of:
• Missing item/s
• Wrong item/s
• Incorrect quantity
• Broken vial/s
• Leaking item/s
• Damaged product/s
• Other packing/shipping discrepancies
YOUR VIDEO MUST BE:
✓ Continuous
✓ Unedited
✓ Clear and visible
The recording should start BEFORE OPENING THE PACKAGE and clearly show:
The parcel while it is still completely sealed
The waybill/shipping label
The condition of the external packaging
The entire opening/unboxing process
All products received inside the parcel
If you encounter an issue, please message Admin Jha or Admin Cait directly.
We will provide the appropriate form/link where you can submit your claim and supporting evidence.
NO CLEAR UNBOXING VIDEO = NO REFUND/REPLACEMENT FOR MISSING OR DAMAGED PACKAGE CLAIMS.
11. LOST OR DAMAGED PACKAGES
If your parcel or its contents are confirmed lost or damaged, R&J Prestige will provide the appropriate replacement.
However, we require SOLID AND SUFFICIENT PROOF before approving a claim.
Depending on the situation, we may request:
• Complete unboxing video
• Clear photos/videos of the damage
• Waybill/tracking information
• Photos of the parcel/packaging
• Courier tracking/delivery documentation
• Other supporting evidence necessary to validate the claim
Claims will be properly reviewed and documented before replacement is processed.
12. PRODUCT QUALITY / REPLACEMENT — WITHIN 30 DAYS ONLY
If the peptide/product you received shows a possible defect such as:
• Unusual discoloration
• Visible debris/foreign particles
• Floaters
• Damaged vial
• Damaged/compromised seal
• Other visible product defects
please contact Admin immediately.
Product-quality/replacement claims may be submitted WITHIN 30 DAYS FROM THE DATE YOU RECEIVED YOUR ORDER.
AFTER 30 DAYS:
The replacement period is considered EXPIRED, and the item will no longer be eligible for replacement under this policy.
Please provide clear photos and/or videos showing the issue.
We require proper evidence because the documentation may also need to be submitted to the manufacturer for proper assessment, documentation, and replacement.
If the issue is noticed after reconstitution, please provide clear photos/videos and complete information regarding the product and issue.
Claims will be reviewed and properly documented before replacement is approved.
13. PROPER STORAGE & HANDLING
Once your package has been successfully received, members are responsible for the proper storage and handling of their products.
Please follow the appropriate storage requirements for the specific item you purchased.
Issues caused by improper storage, mishandling, contamination, inappropriate reconstitution/diluent practices, excessive heat exposure, freezing where inappropriate, or other buyer-caused damage may not qualify for replacement.
14. PRIVACY & GROUP CHAT CONCERNS
Please respect the privacy of everyone inside the R&J Prestige Group Buy community.
Do not publicly share another member's:
• Personal information
• Address/contact information
• Payment information
• Order details
• Private conversations containing sensitive information
If you have a complaint, order concern, product issue, missing item, or replacement request, please message Admin Jha or Admin Cait directly so we can properly document and assist you.
We ask everyone to communicate respectfully while concerns are being investigated and resolved.
15. MEMBER RESPONSIBILITY
As a Group Buy member, it is your responsibility to:
✓ Provide accurate order and contact information
✓ Review your order before checkout
✓ Pay within the required timeframe
✓ Submit valid Proof of Payment
✓ Save your Order Number and payment receipt
✓ Read Group Buy announcements and updates
✓ Check bunu-an announcements when applicable
✓ Review your pre-shipping order photo
✓ Track and receive your parcel
✓ Record a complete unboxing video
✓ Store and handle received products appropriately
✓ Report concerns within the applicable claim period
Please regularly check the GC for announcements regarding:
Cut-off dates • Bunu-an • Payment deadlines • Manufacturer updates • Delays • Stock shortages • Arrival updates • Packing • Shipping
ACCEPTANCE OF R&J PRESTIGE GROUP BUY POLICY
By submitting an order through the R&J Prestige ordering platform and completing your payment, you confirm that you have READ, UNDERSTOOD, AND AGREED to the R&J Prestige Group Buy Policy.
You acknowledge that you understand:
✓ ₱300 Admin Fee is charged PER CHECKOUT and is NON-REFUNDABLE
✓ There is NO minimum order
✓ Orders require payment + valid Proof of Payment
✓ Unpaid/unverified orders may be cancelled after 24 hours
✓ Paid orders cannot be cancelled due to a simple change of mind
✓ Manufacturer orders are completed by boxes of 10 vials
✓ Uncompleted BUTAL orders may be cancelled and immediately refunded
✓ Complete boxes/orders are NOT affected by uncompleted butal
✓ Normal ETA is approximately 7–10 days, subject to uncontrollable delays
✓ Manufacturer shortages may result in a choice between partial shipment or waiting for complete stocks
✓ A complete unboxing video is required for missing/damaged package claims
✓ Product-quality/replacement claims must be reported within 30 days of receiving the order
✓ Proper storage and handling after delivery are the member's responsibility
Thank you for your cooperation and for being part of R&J Prestige – Group Buy. 🧡💚✨