Frequently Asked Question (FAQ)
1. What is my phone model?
Check your > Settings> About phone. Or scan your phone’s back with Google Image Search.
2. How do I know if my phone needs a new battery?
You may need to replace your phone’s battery if you notice any of these common signs:
✅ Battery Drains Quickly
Your phone drops from 100% to 10% in just a few hours, even without heavy use.
✅ Phone Overheats Often
It gets hot while charging or during normal use — a sign of battery stress.
✅ Random Shutdowns
Your phone shuts off unexpectedly even when the battery shows 30% or more.
✅ Battery Percentage Jumps or Drops Suddenly
You see the battery jumping from 60% to 20% or turning off at 10% — a sign of damaged battery calibration.
✅ Swollen Back Cover
Your phone feels thicker or the back cover lifts — this can mean the battery is swollen (⚠️ very dangerous).
✅ Charging Takes Too Long or Doesn’t Reach 100%
Slow charging, stuck at a certain percentage, or never reaching full charge.
🔋 Most phone batteries last about 1.5 to 2 years. After that, they lose capacity and may need replacement.
3. How do I know if my phone needs a new LCD screen?
You may need to replace your phone’s LCD screen if you experience any of the following issues:
✅ No Display or Black Screen
Your phone turns on (vibration, sound, notification light), but the screen stays black or blank.
✅ Discolored or Distorted Colors
The screen shows weird colors, lines, or “ink leaks” even though the glass is not cracked.
✅ Touch Not Working
The screen looks fine, but does not respond to your touch or swipe.
✅ Screen Flickering or Blinking
The screen flashes, flickers, or has brightness problems when you use it.
✅ Vertical/Horizontal Lines on Display
Visible colored lines or dead zones appear even after restarting.
✅ Display Bleeding or Burn-In
You notice parts of the screen always showing ghost images or light bleeding.
💡 Even if your front glass isn’t cracked, the inner LCD layer can still be damaged by impact, pressure, or water.
4. How long does it take to pick up & deliver back?
Previously, it would take 1 day, but now it takes 1 to 3 hours in the Klang Valley. We pick up, repair & deliver back to you.
5. What payment option do you accept?
We accept (Bank Transfer on Repair Done!) Bank card, Debit, Visa & bank transfer. You can make the payment after your mobile repair is done at our store. We will send you a photo on WhatsApp as proof if needed.
6. Do you cover outside KL?
No. Currently, we cover the Klang Valley, but soon, coming to your state & city.
7. What is a 30-day warranty?
We offer a 30-day touch warranty for LCDs & batteries. You can read our Warranty Policy.
8. What happens when I pay the full payment during checkout and you fail to repair my smartphone?
Don't worry, we will fully refund you in 1-3 hrs, but the Rider's fee must be paid by the customer. For a Refund, kindly contact our accounting department at 01160992549.
Check your > Settings> About phone. Or scan your phone’s back with Google Image Search.
2. How do I know if my phone needs a new battery?
You may need to replace your phone’s battery if you notice any of these common signs:
✅ Battery Drains Quickly
Your phone drops from 100% to 10% in just a few hours, even without heavy use.
✅ Phone Overheats Often
It gets hot while charging or during normal use — a sign of battery stress.
✅ Random Shutdowns
Your phone shuts off unexpectedly even when the battery shows 30% or more.
✅ Battery Percentage Jumps or Drops Suddenly
You see the battery jumping from 60% to 20% or turning off at 10% — a sign of damaged battery calibration.
✅ Swollen Back Cover
Your phone feels thicker or the back cover lifts — this can mean the battery is swollen (⚠️ very dangerous).
✅ Charging Takes Too Long or Doesn’t Reach 100%
Slow charging, stuck at a certain percentage, or never reaching full charge.
🔋 Most phone batteries last about 1.5 to 2 years. After that, they lose capacity and may need replacement.
3. How do I know if my phone needs a new LCD screen?
You may need to replace your phone’s LCD screen if you experience any of the following issues:
✅ No Display or Black Screen
Your phone turns on (vibration, sound, notification light), but the screen stays black or blank.
✅ Discolored or Distorted Colors
The screen shows weird colors, lines, or “ink leaks” even though the glass is not cracked.
✅ Touch Not Working
The screen looks fine, but does not respond to your touch or swipe.
✅ Screen Flickering or Blinking
The screen flashes, flickers, or has brightness problems when you use it.
✅ Vertical/Horizontal Lines on Display
Visible colored lines or dead zones appear even after restarting.
✅ Display Bleeding or Burn-In
You notice parts of the screen always showing ghost images or light bleeding.
💡 Even if your front glass isn’t cracked, the inner LCD layer can still be damaged by impact, pressure, or water.
4. How long does it take to pick up & deliver back?
Previously, it would take 1 day, but now it takes 1 to 3 hours in the Klang Valley. We pick up, repair & deliver back to you.
5. What payment option do you accept?
We accept (Bank Transfer on Repair Done!) Bank card, Debit, Visa & bank transfer. You can make the payment after your mobile repair is done at our store. We will send you a photo on WhatsApp as proof if needed.
6. Do you cover outside KL?
No. Currently, we cover the Klang Valley, but soon, coming to your state & city.
7. What is a 30-day warranty?
We offer a 30-day touch warranty for LCDs & batteries. You can read our Warranty Policy.
8. What happens when I pay the full payment during checkout and you fail to repair my smartphone?
Don't worry, we will fully refund you in 1-3 hrs, but the Rider's fee must be paid by the customer. For a Refund, kindly contact our accounting department at 01160992549.