Policy & Returns

This Privacy Policy outlines how RAZAKAUTOTECH collects, uses, and safeguards the personal information we collect from our users and website visitors. By using our website, you consent to the terms and conditions outlined in this policy.

We collect voluntarily provided personal information, such as your name, email address, phone number, and any other data you opt to furnish while completing forms on our website.

The information collected is utilized to furnish you with the requested services and products, process your payments, engage in communication regarding your account, and disseminate information pertaining to promotions and updates related to our products and services. We refrain from sharing your information with third parties without your explicit consent.

We are unwavering in our commitment to safeguarding the personal information we acquire. We employ suitable technical and organizational security measures to shield your information from unauthorized access, disclosure, or alteration.

We employ cookies and akin technologies to accumulate information about your website usage. These technologies facilitate personalizing your experience and delivering pertinent content. You can manage your cookie preferences through your browser settings.

You possess the right to access, rectify, update, and delete the personal information we have on file about you. Should you desire to exercise any of these entitlements, kindly reach out to us via the contact details provided at the conclusion of this policy.

We reserve the prerogative to amend this Privacy Policy at any juncture. Such alterations shall become effective upon being posted on this page. We advocate periodic review of this policy to remain abreast of how we safeguard your personal information.

You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition in which you received it. A receipt or proof of purchase is required for all returns.

Once we receive your item, we will inspect it and notify you that we have received your return. We will then promptly inform you of the status of your refund.
If your return is approved, we will initiate a refund to your payment source (Bank Account or Credit Card). Depending on your card issuer's policies, you will receive the credit within 3–7 days. Please note that not all fees from the original transaction are refundable. Specifically, the payment processing, Connect, and currency conversion fees are non-refundable. A significant portion of payment processing costs is driven by fees imposed by banks and payment networks, such as Visa and Mastercard.
These institutions set the fee structures for refunded transactions, and in many cases, the full upfront cost is retained. A non-refundable fee averaging around 3.1%.