Our Policy
1. Order Policy
* All orders are processed within 1–3 business days after payment confirmation.
* Orders placed on weekends/public holidays will be processed the next working day.
* Once an order is confirmed, changes or cancellations are not guaranteed.
2. Payment Policy
* We accept payments via PayNow , REVOLUT.
* Orders will only be processed after full payment is received.
* In case of payment failure, the order will be automatically cancelled.
3. Shipping & Delivery Policy
* Delivery is available within [your delivery area, e.g., Singapore].
* Estimated delivery time: 2–5 business days after processing.
* Shipping fees will be calculated at checkout.
* We are not responsible for delays caused by courier services or unforeseen circumstances.
4. Returns & Refund Policy (Food-Specific)
* Due to the nature of consumable products, all sales are final.
* We do not accept returns or exchanges unless:
* Item received is damaged, defective, or incorrect
* Claims must be made within 48 hours of receiving the order with photo/video proof.
* Approved cases will be eligible for replacement or refund.
5. Product Disclaimer
* Our products are sugar-free, but may still contain natural sweeteners or ingredients.
* Please check the ingredient list for allergens before consumption.
* We are not liable for any adverse reactions due to individual sensitivities.
* Products are not intended to diagnose, treat, cure, or prevent any medical condition.
6. Pricing & Promotions Policy
* All prices are listed in [SGD] and are subject to change without notice.
* Promotions and discounts are valid for a limited time only and cannot be combined unless stated.
* We reserve the right to cancel orders with incorrect pricing errors.
7. Customer Responsibility
* Customers are responsible for providing accurate shipping details.
* We are not liable for lost parcels due to incorrect addresses provided.
* Re-delivery fees may apply if parcels are returned.
8. Privacy Policy
* Customer information is collected for order processing and communication only.
* We do not sell or share your personal data with third parties, except for delivery purposes.
9. Contact & Support
* For any inquiries, please contact us at:
[ +65 8841 3487 / rainaluxesg@gmail.com]
* Response time: within 24–48 hours
10. Brand Promise / Quality Policy
* We are committed to delivering high-quality, sugar-free indulgence without compromising taste.
* Each product is carefully formulated to balance health and enjoyment.
* All orders are processed within 1–3 business days after payment confirmation.
* Orders placed on weekends/public holidays will be processed the next working day.
* Once an order is confirmed, changes or cancellations are not guaranteed.
2. Payment Policy
* We accept payments via PayNow , REVOLUT.
* Orders will only be processed after full payment is received.
* In case of payment failure, the order will be automatically cancelled.
3. Shipping & Delivery Policy
* Delivery is available within [your delivery area, e.g., Singapore].
* Estimated delivery time: 2–5 business days after processing.
* Shipping fees will be calculated at checkout.
* We are not responsible for delays caused by courier services or unforeseen circumstances.
4. Returns & Refund Policy (Food-Specific)
* Due to the nature of consumable products, all sales are final.
* We do not accept returns or exchanges unless:
* Item received is damaged, defective, or incorrect
* Claims must be made within 48 hours of receiving the order with photo/video proof.
* Approved cases will be eligible for replacement or refund.
5. Product Disclaimer
* Our products are sugar-free, but may still contain natural sweeteners or ingredients.
* Please check the ingredient list for allergens before consumption.
* We are not liable for any adverse reactions due to individual sensitivities.
* Products are not intended to diagnose, treat, cure, or prevent any medical condition.
6. Pricing & Promotions Policy
* All prices are listed in [SGD] and are subject to change without notice.
* Promotions and discounts are valid for a limited time only and cannot be combined unless stated.
* We reserve the right to cancel orders with incorrect pricing errors.
7. Customer Responsibility
* Customers are responsible for providing accurate shipping details.
* We are not liable for lost parcels due to incorrect addresses provided.
* Re-delivery fees may apply if parcels are returned.
8. Privacy Policy
* Customer information is collected for order processing and communication only.
* We do not sell or share your personal data with third parties, except for delivery purposes.
9. Contact & Support
* For any inquiries, please contact us at:
[ +65 8841 3487 / rainaluxesg@gmail.com]
* Response time: within 24–48 hours
10. Brand Promise / Quality Policy
* We are committed to delivering high-quality, sugar-free indulgence without compromising taste.
* Each product is carefully formulated to balance health and enjoyment.