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FAQ
Q1. What does pooja.mu sell?
We offer authentic spiritual products including Nepali Rudraksha, Java Rudraksha, Gemstones, Live Copper Yantra, Natural Shankh, Malas, Rudraksha Bracelets, Gold and Gold plated Bracelets and a range of other puja essentials.
Q2. Do you sell all Mukhi Rudraksha types?
Yes.
Q3. Are your shankh natural?
Yes, we provide natural and original shankh (conch shells) used in daily puja rituals — not synthetic or manufactured replicas.
Q4. Do you sell Live Copper?
Yes, we are actually the excludive partner in Mauritius.
Q5. Do you have a physical store in Mauritius?
Yes, We are at Mare D'Albert.
Q6. Are your Rudraksha beads authentic?
Absolutely. If any of our Nepali Rudraksha is proven to be fake, we will refund you 10x the purchase price.
Q7. Do you provide lab certification?
Yes. Selected Rudraksha beads come with ISO certified lab certifications or authenticity verification, depending on the product type and availability.
Q8. Do you deliver across Mauritius?
Yes, we provide island-wide delivery within 48 hours, save for weekends.
Q9. How long does delivery take?
Delivery is typically under 48 hours, depending on your location and courier availability.
Q10. What payment methods are available?
We accept MCB Juice payments, bank transfers, Cash on Delivery (COD) and other secure local payment options to suit your convenience.
Q11. Is Cash on Delivery available?
Yes, Cash on Delivery is available.
Q12. Are there extra charges for postage and delivery?
Yes. Delivery charges are at Rs150 island-wide. Postage is Rs100 island-wide.
Q13. What is your refund policy?
Returns are accepted for damaged, defective, or incorrect-order-received issues. Please contact us within a reasonable time of receiving your order to initiate the process.
Q14. How can I contact support?
You can reach us via WhatsApp on +230 54740170 or visit our shop at Mare D'Albert for all queries, orders, and assistance. We aim to respond promptly.
We offer authentic spiritual products including Nepali Rudraksha, Java Rudraksha, Gemstones, Live Copper Yantra, Natural Shankh, Malas, Rudraksha Bracelets, Gold and Gold plated Bracelets and a range of other puja essentials.
Q2. Do you sell all Mukhi Rudraksha types?
Yes.
Q3. Are your shankh natural?
Yes, we provide natural and original shankh (conch shells) used in daily puja rituals — not synthetic or manufactured replicas.
Q4. Do you sell Live Copper?
Yes, we are actually the excludive partner in Mauritius.
Q5. Do you have a physical store in Mauritius?
Yes, We are at Mare D'Albert.
Q6. Are your Rudraksha beads authentic?
Absolutely. If any of our Nepali Rudraksha is proven to be fake, we will refund you 10x the purchase price.
Q7. Do you provide lab certification?
Yes. Selected Rudraksha beads come with ISO certified lab certifications or authenticity verification, depending on the product type and availability.
Q8. Do you deliver across Mauritius?
Yes, we provide island-wide delivery within 48 hours, save for weekends.
Q9. How long does delivery take?
Delivery is typically under 48 hours, depending on your location and courier availability.
Q10. What payment methods are available?
We accept MCB Juice payments, bank transfers, Cash on Delivery (COD) and other secure local payment options to suit your convenience.
Q11. Is Cash on Delivery available?
Yes, Cash on Delivery is available.
Q12. Are there extra charges for postage and delivery?
Yes. Delivery charges are at Rs150 island-wide. Postage is Rs100 island-wide.
Q13. What is your refund policy?
Returns are accepted for damaged, defective, or incorrect-order-received issues. Please contact us within a reasonable time of receiving your order to initiate the process.
Q14. How can I contact support?
You can reach us via WhatsApp on +230 54740170 or visit our shop at Mare D'Albert for all queries, orders, and assistance. We aim to respond promptly.