Terms & Policy
1. Overview
Owwlamm ATBP is committed to delivering high-quality cooked, chilled, and frozen meat products with honesty, efficiency, and cultural care. These Terms govern the use of our services, purchases, and interactions within the UAE.
2. Product Information & Availability
• All products are sourced, processed, and stored in accordance with UAE food safety regulations.
• Availability may vary based on seasonality, stock levels, and supplier conditions.
• Images and descriptions are for reference only—actual product may vary slightly.
3. Ordering & Payment
• Orders are confirmed upon full payment via approved payment methods.
• Prices are listed in AED and exclusive of applicable UAE taxes unless stated otherwise.
• Customers must verify details before checkout; we are not liable for errors once orders are processed.
4. Delivery & Shipping
• Delivery areas are limited to designated regions within the UAE.
• Estimated delivery windows are shared during order confirmation, but may adjust due to logistics or holidays.
• Shipping fees apply unless waived under promotional offers.
5. Returns & Refunds
• Due to the perishable nature of products, returns are only accepted for:
• Damaged goods on arrival
• Incorrect items sent
• Customers must notify us within 24 hours of delivery with supporting evidence (e.g. photo).
• Refunds are processed via original payment method within 7 business days once approved.
6. Customer Conduct & Communication
• Customers are expected to provide accurate, respectful communication when placing orders or lodging concerns.
• We reserve the right to refuse service in cases of repeated abuse or violation of terms.
7. Privacy & Data Protection
• Customer data is used solely to fulfill orders, enhance service, and communicate updates.
• We do not sell or share your information with third parties except as required by UAE law.
• Our communications may include marketing messages; opt-out options are always provided.
8. Legal Compliance
• These Terms comply with UAE consumer and food safety laws.
• Any disputes shall be governed by the laws of the United Arab Emirates.
9. Updates to Policy
• We may revise these Terms periodically to reflect operational or regulatory changes.
• All updates will be communicated through official channels.
Owwlamm ATBP is committed to delivering high-quality cooked, chilled, and frozen meat products with honesty, efficiency, and cultural care. These Terms govern the use of our services, purchases, and interactions within the UAE.
2. Product Information & Availability
• All products are sourced, processed, and stored in accordance with UAE food safety regulations.
• Availability may vary based on seasonality, stock levels, and supplier conditions.
• Images and descriptions are for reference only—actual product may vary slightly.
3. Ordering & Payment
• Orders are confirmed upon full payment via approved payment methods.
• Prices are listed in AED and exclusive of applicable UAE taxes unless stated otherwise.
• Customers must verify details before checkout; we are not liable for errors once orders are processed.
4. Delivery & Shipping
• Delivery areas are limited to designated regions within the UAE.
• Estimated delivery windows are shared during order confirmation, but may adjust due to logistics or holidays.
• Shipping fees apply unless waived under promotional offers.
5. Returns & Refunds
• Due to the perishable nature of products, returns are only accepted for:
• Damaged goods on arrival
• Incorrect items sent
• Customers must notify us within 24 hours of delivery with supporting evidence (e.g. photo).
• Refunds are processed via original payment method within 7 business days once approved.
6. Customer Conduct & Communication
• Customers are expected to provide accurate, respectful communication when placing orders or lodging concerns.
• We reserve the right to refuse service in cases of repeated abuse or violation of terms.
7. Privacy & Data Protection
• Customer data is used solely to fulfill orders, enhance service, and communicate updates.
• We do not sell or share your information with third parties except as required by UAE law.
• Our communications may include marketing messages; opt-out options are always provided.
8. Legal Compliance
• These Terms comply with UAE consumer and food safety laws.
• Any disputes shall be governed by the laws of the United Arab Emirates.
9. Updates to Policy
• We may revise these Terms periodically to reflect operational or regulatory changes.
• All updates will be communicated through official channels.