FAQ
Ochel Food – Frequently Asked Questions (FAQs)
🛒 Ordering
-How do I place an order?
Visit: https://take.app/ochelfood
Browse the menu and select your preferred meal.
Choose options (size, extras) and add to cart.
Review your cart and enter your details.
Select payment method and complete checkout.
You’ll receive confirmation after payment.
-Can I change my order after placing it?
You may be able to change your order depending on how far preparation has gone.
Please contact us as soon as possible via WhatsApp or phone with:
Name on the order
Phone number
What you want to change
-Can I cancel my order?
Cancellations must be made quickly after ordering.
Once food preparation has started, cancellations or refunds may not be possible.
To cancel, message us on WhatsApp with your order details.
-Can I schedule an order in advance?
There’s no fixed “schedule later” option yet.
You can:
Place your order and use order notes to mention your preferred time, or
Contact us via WhatsApp for time-sensitive or event orders.
💳 Payments & Pricing
-What payment methods are accepted?
We accept Mobile Money and other options shown at checkout.
-Do prices include delivery?
No. Meal prices are separate from delivery fees unless stated otherwise.
-Is there a minimum order value?
There’s no minimum order value.
Free delivery applies only when you meet the delivery thresholds:
Super Fast: Free above GH₵270
Economy: Free above GH₵250
-Do you run promotions?
Yes!
10% OFF with this link: https://take.app/ochelfood?discount= (Login to receive)
Earn store credit on every purchase
Follow us on social media for updates and more bonuses
🚚 Delivery
-Do you offer delivery?
Yes, we do.
-How long does delivery take?
Delivery time depends on:
Your distance
Order volume at the time
Estimated delivery time is shared after order confirmation.
-What delivery options do you offer?
We deliver via Buzz@:
1) Super Fast Delivery
Faster service
Distance-based fees (approx. GH₵10–60)
Free above GH₵270
2) Economy Delivery
Cheaper, relaxed timing
Distance-based fees (approx. GH₵8–45)
Free above GH₵250
Exact fees appear after you pin your location at checkout.
-Do you deliver to my area?
Delivery depends on distance.
Start an order and pin your location, or message us with your area name for confirmation.
-How can I track my order?
Check WhatsApp/SMS updates after ordering
Contact us with your name and phone number if you need help tracking
🍽️ Meals & Services
-Are your meals freshly prepared?
Yes. All meals are freshly prepared using quality ingredients and hygienic processes.
-Can I customize my order?
Yes, for selected meals.
Use order notes (e.g., less spicy, no pepper, extra protein), or
Contact us before ordering for special requests.
-Do you offer bulk or event orders?
Yes. We handle bulk, office, and event orders.
Please contact us early via WhatsApp for planning and pricing.
-What products/services do you offer?
Freshly cooked local and fusion meals
Comfort food for breakfast, lunch, and dinner
Custom and bulk food orders
View our menu here: https://take.app/ochelfood
📍 Location & Hours
-Where are you located?
Naa Ayokor Street, Accra, Ghana.
-What are your opening hours?
Monday–Thursday: 7:00 AM – 10:00 AM, 10:30 AM – 8:00 PM
Friday: 7:00 AM – 10:00 AM, 10:30 AM – 11:00 PM
Saturday: 7:00 AM – 10:00 AM, 10:30 AM – 8:00 PM
Sunday: Closed
📞 Support & Complaints
-How do I contact Ochel Food?
WhatsApp / Call: +233 59 687 1602
Website & menu: https://take.app/ochelfood
Social media links are available on our page
-Do you have an urgent contact?
Yes. WhatsApp or call +233 59 687 1602 for urgent requests.
-How do I make a complaint?
Option 1: WhatsApp (fastest)
Send details of your issue via WhatsApp ( https://wa.me/233596871602 )
Option 2: Website
Use the contact options on https://take.app/ochelfood
Please include:
Your name & phone number
Order date and items
What went wrong and what you expected
-What if my order is wrong, late, or unsatisfactory?
Contact us immediately with your order details (photos help).
We’ll review and offer a suitable solution where possible.
-How can I get a refund?
Refunds depend on order status.
Once preparation has started, refunds may not be possible.
Message us on WhatsApp so we can review your case.
🤖 About Kwasi Ochel (AI Chef)
-Who is Kwasi Ochel?
Kwasi Ochel is our AI chef and support assistant.
He helps with:
Meal questions
Orders & delivery info
Simple meal recommendations
Health and dietary assistance
Chat with him here:
https://take.app/ochelfood/kwasi-ochel
-Can I speak to a human?
Yes. Chat directly with a human via WhatsApp click here : https://wa.me/233596871602
👉 For urgent requests or bulk orders, please contact us directly via WhatsApp ( https://wa.me/233596871602 ) for faster assistance.
🛒 Ordering
-How do I place an order?
Visit: https://take.app/ochelfood
Browse the menu and select your preferred meal.
Choose options (size, extras) and add to cart.
Review your cart and enter your details.
Select payment method and complete checkout.
You’ll receive confirmation after payment.
-Can I change my order after placing it?
You may be able to change your order depending on how far preparation has gone.
Please contact us as soon as possible via WhatsApp or phone with:
Name on the order
Phone number
What you want to change
-Can I cancel my order?
Cancellations must be made quickly after ordering.
Once food preparation has started, cancellations or refunds may not be possible.
To cancel, message us on WhatsApp with your order details.
-Can I schedule an order in advance?
There’s no fixed “schedule later” option yet.
You can:
Place your order and use order notes to mention your preferred time, or
Contact us via WhatsApp for time-sensitive or event orders.
💳 Payments & Pricing
-What payment methods are accepted?
We accept Mobile Money and other options shown at checkout.
-Do prices include delivery?
No. Meal prices are separate from delivery fees unless stated otherwise.
-Is there a minimum order value?
There’s no minimum order value.
Free delivery applies only when you meet the delivery thresholds:
Super Fast: Free above GH₵270
Economy: Free above GH₵250
-Do you run promotions?
Yes!
10% OFF with this link: https://take.app/ochelfood?discount= (Login to receive)
Earn store credit on every purchase
Follow us on social media for updates and more bonuses
🚚 Delivery
-Do you offer delivery?
Yes, we do.
-How long does delivery take?
Delivery time depends on:
Your distance
Order volume at the time
Estimated delivery time is shared after order confirmation.
-What delivery options do you offer?
We deliver via Buzz@:
1) Super Fast Delivery
Faster service
Distance-based fees (approx. GH₵10–60)
Free above GH₵270
2) Economy Delivery
Cheaper, relaxed timing
Distance-based fees (approx. GH₵8–45)
Free above GH₵250
Exact fees appear after you pin your location at checkout.
-Do you deliver to my area?
Delivery depends on distance.
Start an order and pin your location, or message us with your area name for confirmation.
-How can I track my order?
Check WhatsApp/SMS updates after ordering
Contact us with your name and phone number if you need help tracking
🍽️ Meals & Services
-Are your meals freshly prepared?
Yes. All meals are freshly prepared using quality ingredients and hygienic processes.
-Can I customize my order?
Yes, for selected meals.
Use order notes (e.g., less spicy, no pepper, extra protein), or
Contact us before ordering for special requests.
-Do you offer bulk or event orders?
Yes. We handle bulk, office, and event orders.
Please contact us early via WhatsApp for planning and pricing.
-What products/services do you offer?
Freshly cooked local and fusion meals
Comfort food for breakfast, lunch, and dinner
Custom and bulk food orders
View our menu here: https://take.app/ochelfood
📍 Location & Hours
-Where are you located?
Naa Ayokor Street, Accra, Ghana.
-What are your opening hours?
Monday–Thursday: 7:00 AM – 10:00 AM, 10:30 AM – 8:00 PM
Friday: 7:00 AM – 10:00 AM, 10:30 AM – 11:00 PM
Saturday: 7:00 AM – 10:00 AM, 10:30 AM – 8:00 PM
Sunday: Closed
📞 Support & Complaints
-How do I contact Ochel Food?
WhatsApp / Call: +233 59 687 1602
Website & menu: https://take.app/ochelfood
Social media links are available on our page
-Do you have an urgent contact?
Yes. WhatsApp or call +233 59 687 1602 for urgent requests.
-How do I make a complaint?
Option 1: WhatsApp (fastest)
Send details of your issue via WhatsApp ( https://wa.me/233596871602 )
Option 2: Website
Use the contact options on https://take.app/ochelfood
Please include:
Your name & phone number
Order date and items
What went wrong and what you expected
-What if my order is wrong, late, or unsatisfactory?
Contact us immediately with your order details (photos help).
We’ll review and offer a suitable solution where possible.
-How can I get a refund?
Refunds depend on order status.
Once preparation has started, refunds may not be possible.
Message us on WhatsApp so we can review your case.
🤖 About Kwasi Ochel (AI Chef)
-Who is Kwasi Ochel?
Kwasi Ochel is our AI chef and support assistant.
He helps with:
Meal questions
Orders & delivery info
Simple meal recommendations
Health and dietary assistance
Chat with him here:
https://take.app/ochelfood/kwasi-ochel
-Can I speak to a human?
Yes. Chat directly with a human via WhatsApp click here : https://wa.me/233596871602
👉 For urgent requests or bulk orders, please contact us directly via WhatsApp ( https://wa.me/233596871602 ) for faster assistance.