Frequently Asked Questions (FAQ)
1. How do I place an order?
After placing your order, youβll be directed to our WhatsApp chat. Weβll confirm the details with you personally from there.
2. Do I need to pre-order?
Yes! All our floral arrangements are made-to-order.
π Please place your order at least 3 days in advance to ensure we have time to design something beautiful and unique just for you.
3. Do you offer delivery?
Yes, we do!
π Delivery and self pick-up available in Bukit Jalil, Kuala Lumpur.
Delivery fee will be calculated at checkout.
4. Can I request custom flowers or colours?
Yes! Just text us at +60 11 5155 0107 β weβll discuss the details with you directly via WhatsApp call or message.
5. What kind of flowers do you use?
We work with fresh, seasonal flowers to ensure every bouquet looks its best. The final selection may vary slightly depending on availability β but we promise itβll be beautiful.
6. Do you do flowers for grand openings or special events?
Yes! From grand openings to gifting moments β we do it all.
π Fresh flowers and balloon options are available too.
7. How do I contact you for special requests?
Just drop us a message via Instagram DM (@NichiFloralLab) or WhatsApp. We're happy to chat!
8.How is the delivery fee calculated?
We donβt charge a fixed delivery fee during checkout.
Instead, we use Lalamove to arrange your delivery β the fee is based on your exact address and distance from Bukit Jalil.
π¬ Once you place your order, weβll contact you via WhatsApp to confirm your order details and delivery cost.
You may refer to the estimated fees below for reference:
RM15 β Bukit Jalil, Old Klang Road, Sri Petaling
RM18 β Puchong, Bandar Kinrara, Seri Kembangan, Sungai Besi
RM25 β Subang, Putra Heights, Cheras, Balakong
RM28 β Petaling Jaya
RM30 β Bangsar, Bukit Bintang, KL City Centre, Mont Kiara
RM38 β Kajang, Ampang
RM42 β Bangi, Setapak, Wangsa Maju
RM45 β Shah Alam, Damansara, Ara Damansara, Kepong, Cyberjaya, Putrajaya, Batu Caves
RM55 β Klang, Bukit Raja, Meru
RM60 β Rawang
RM65 β Kuala Langat
β The delivery fee will be added to your total after confirmation.