FAQ
Frequently Asked Questions (FAQ)
Welcome to the Mövenpick Ice Cream Nigeria FAQ page. Here you’ll find quick answers to common questions about our online orders, deliveries, and products.
1. Orders & Payments
Q: How can I place an order online?
A: You can place an order through our official website or WhatsApp by selecting your items, adding them to your cart, and checking out.
Q: What payment methods do you accept?
A: We accept debit/credit cards, online transfers, and secure payment options through our payment partners. In some locations, cash or POS on delivery may be available.
Q: Can I cancel my order after placing it?
A: Once an order is confirmed, it cannot be canceled. If there is an issue, please contact Customer Care immediately.
2. Delivery & Pickup
Q: What areas do you deliver to?
A: We deliver to designated service zones within Nigeria. You can check if delivery is available in your area at checkout.
Q: How long does delivery take?
A: Delivery usually takes 30–90 minutes, depending on your location and traffic conditions.
Q: Can I schedule my order for later?
A: Yes, scheduled deliveries (pre-orders) are available in selected locations.
Q: Do you charge for delivery?
A: Delivery fees vary by location and will be displayed at checkout. Free delivery promotions may apply occasionally.
Q: Can I pick up my order instead of delivery?
A: Yes, you can choose “Pickup” at selected outlets and collect your order within the specified time.
3. Products & Allergies
Q: What makes Mövenpick Ice Cream unique?
A: Our ice cream is made with the finest natural ingredients, without artificial additives or colors, and crafted with Swiss culinary excellence.
Q: Do your products contain allergens?
A: Our ice creams may contain dairy, nuts, gluten, or other allergens. Please check product descriptions before ordering.
Q: Do you offer dairy-free or vegan options?
A: Some flavors may be suitable for specific dietary needs. Availability will be listed on our menu.
4. Refunds & Issues
Q: What if I receive the wrong item?
A: Please contact Customer Care within 24 hours. We will arrange a refund or replacement.
Q: What if my ice cream arrives melted or damaged?
A: If products are compromised at delivery, notify us immediately with your order details.
Q: How long does it take to get a refund?
A: Refunds (if approved) are processed to your original payment method and may take 7–14 working days, depending on your bank or payment provider.
5. Contact Us
Still have questions?
📧 Email: info@sithltd.com
📞 Phone: +234 2014119999
Mövenpick Ice Cream Nigeria – crafted by chefs, enjoyed by everyone.
Welcome to the Mövenpick Ice Cream Nigeria FAQ page. Here you’ll find quick answers to common questions about our online orders, deliveries, and products.
1. Orders & Payments
Q: How can I place an order online?
A: You can place an order through our official website or WhatsApp by selecting your items, adding them to your cart, and checking out.
Q: What payment methods do you accept?
A: We accept debit/credit cards, online transfers, and secure payment options through our payment partners. In some locations, cash or POS on delivery may be available.
Q: Can I cancel my order after placing it?
A: Once an order is confirmed, it cannot be canceled. If there is an issue, please contact Customer Care immediately.
2. Delivery & Pickup
Q: What areas do you deliver to?
A: We deliver to designated service zones within Nigeria. You can check if delivery is available in your area at checkout.
Q: How long does delivery take?
A: Delivery usually takes 30–90 minutes, depending on your location and traffic conditions.
Q: Can I schedule my order for later?
A: Yes, scheduled deliveries (pre-orders) are available in selected locations.
Q: Do you charge for delivery?
A: Delivery fees vary by location and will be displayed at checkout. Free delivery promotions may apply occasionally.
Q: Can I pick up my order instead of delivery?
A: Yes, you can choose “Pickup” at selected outlets and collect your order within the specified time.
3. Products & Allergies
Q: What makes Mövenpick Ice Cream unique?
A: Our ice cream is made with the finest natural ingredients, without artificial additives or colors, and crafted with Swiss culinary excellence.
Q: Do your products contain allergens?
A: Our ice creams may contain dairy, nuts, gluten, or other allergens. Please check product descriptions before ordering.
Q: Do you offer dairy-free or vegan options?
A: Some flavors may be suitable for specific dietary needs. Availability will be listed on our menu.
4. Refunds & Issues
Q: What if I receive the wrong item?
A: Please contact Customer Care within 24 hours. We will arrange a refund or replacement.
Q: What if my ice cream arrives melted or damaged?
A: If products are compromised at delivery, notify us immediately with your order details.
Q: How long does it take to get a refund?
A: Refunds (if approved) are processed to your original payment method and may take 7–14 working days, depending on your bank or payment provider.
5. Contact Us
Still have questions?
📧 Email: info@sithltd.com
📞 Phone: +234 2014119999
Mövenpick Ice Cream Nigeria – crafted by chefs, enjoyed by everyone.