đ· Frequently Asked Questions (FAQ)
Mi Dulce Amor CancĂșn
We know how important every detail is when it comes to expressing love.
Here youâll find answers to the most common questions about our flower delivery service in CancĂșn, the Hotel Zone, and Costa Mujeres.
đïž Orders & Payments
1. How can I place an order?
You can easily place your order through our website midulceamorcancun.com
, WhatsApp, or social media.
Once confirmed, weâll take care of every detail to make your surprise perfect.
2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure local payment options.
3. Can I modify or cancel my order?
Orders can be modified or canceled up to 24 hours before the scheduled delivery.
After that time, we may not be able to make changes due to the preparation process.
đ Delivery Information
4. Do you offer same-day delivery?
Yes! We offer same-day delivery for most products. Orders must be confirmed before 6:00 PM (CancĂșn time).
5. Is delivery free?
Yes â we provide free delivery in the CancĂșn Hotel Zone and Costa Mujeres.
6. Can you deliver directly to hotels or rooms?
Absolutely. We coordinate directly with hotel staff or the concierge to ensure a smooth delivery to the guestâs room.
đč Arrangements & Custom Orders
7. Can I request a custom arrangement?
Yes, we love creating personalized designs! Whether itâs for a romantic surprise, birthday, or special celebration, we can make it unique.
8. What happens if a specific flower is not available?
In rare cases, we may replace unavailable flowers with others of equal or greater value, always keeping the same color palette and style.
9. Can I add gifts like chocolates, teddy bears, or balloons?
Of course! We offer a selection of add-ons to make your surprise even more special.
đł Refunds & Special Orders
10. Do you accept returns or exchanges?
Due to the perishable nature of our products, we do not accept returns or exchanges once the order has been delivered.
11. What if I placed a special or custom order?
Special or personalized orders cannot be canceled, modified, or refunded once confirmed, as they are created exclusively for each guest.
12. What happens if there is a delivery issue?
If any unexpected situation occurs, weâll contact you immediately to find the best possible solution.
đ Customer Support
13. How can I contact you?
You can reach our team via:
đ± WhatsApp: +52 9981198932
đ± Phone: +52 9981198932
đ§ Email: midulceamorcancun@gmail.com
đ Website: midulceamorcancun.com
14. What are your service hours?
Weâre available Monday to Sunday, from 9:00 AM to 9:00 PM (CancĂșn time).
15. Can I order from another country?
Yes! Many of our clients are international guests sending flowers and surprises to their loved ones visiting CancĂșn.
At Mi Dulce Amor CancĂșn, every arrangement is made with love, care, and the promise of creating unforgettable memories. đžđ
We know how important every detail is when it comes to expressing love.
Here youâll find answers to the most common questions about our flower delivery service in CancĂșn, the Hotel Zone, and Costa Mujeres.
đïž Orders & Payments
1. How can I place an order?
You can easily place your order through our website midulceamorcancun.com
, WhatsApp, or social media.
Once confirmed, weâll take care of every detail to make your surprise perfect.
2. What payment methods do you accept?
We accept all major credit and debit cards, PayPal, and other secure local payment options.
3. Can I modify or cancel my order?
Orders can be modified or canceled up to 24 hours before the scheduled delivery.
After that time, we may not be able to make changes due to the preparation process.
đ Delivery Information
4. Do you offer same-day delivery?
Yes! We offer same-day delivery for most products. Orders must be confirmed before 6:00 PM (CancĂșn time).
5. Is delivery free?
Yes â we provide free delivery in the CancĂșn Hotel Zone and Costa Mujeres.
6. Can you deliver directly to hotels or rooms?
Absolutely. We coordinate directly with hotel staff or the concierge to ensure a smooth delivery to the guestâs room.
đč Arrangements & Custom Orders
7. Can I request a custom arrangement?
Yes, we love creating personalized designs! Whether itâs for a romantic surprise, birthday, or special celebration, we can make it unique.
8. What happens if a specific flower is not available?
In rare cases, we may replace unavailable flowers with others of equal or greater value, always keeping the same color palette and style.
9. Can I add gifts like chocolates, teddy bears, or balloons?
Of course! We offer a selection of add-ons to make your surprise even more special.
đł Refunds & Special Orders
10. Do you accept returns or exchanges?
Due to the perishable nature of our products, we do not accept returns or exchanges once the order has been delivered.
11. What if I placed a special or custom order?
Special or personalized orders cannot be canceled, modified, or refunded once confirmed, as they are created exclusively for each guest.
12. What happens if there is a delivery issue?
If any unexpected situation occurs, weâll contact you immediately to find the best possible solution.
đ Customer Support
13. How can I contact you?
You can reach our team via:
đ± WhatsApp: +52 9981198932
đ± Phone: +52 9981198932
đ§ Email: midulceamorcancun@gmail.com
đ Website: midulceamorcancun.com
14. What are your service hours?
Weâre available Monday to Sunday, from 9:00 AM to 9:00 PM (CancĂșn time).
15. Can I order from another country?
Yes! Many of our clients are international guests sending flowers and surprises to their loved ones visiting CancĂșn.
At Mi Dulce Amor CancĂșn, every arrangement is made with love, care, and the promise of creating unforgettable memories. đžđ